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1.8 Based on 143 reviews
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  • Customers like
    • Choice of restaurants 7
    • Restaurant selection 6
    • Delivery guy 5
  • Customers don't like
    • Failed to deliver 9
    • Customer service 7
    • Poor customer service 7
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I used a coupon for free delivery and $5 off first order for new customers. I did not notice before I submitted my order that they did not give me the coupon value. I have now been trying to get my refund for over 2 weeks. Since there is no phone # to call it's a big scam and they keep lying to me by email telling me my refund is coming. Then I tried to get my credit card # out of their site which was almost impossible to do. I finally had... Read more

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Service had gone down the drain. Two consecutive orders have now been a complete disaster. The last time I ordered I called the dasher to ask about my food he said he wasn't on duty. Today I ordered the adults meal with Postmates and I ordered the children's meals with Doordash. The adults have already received their food and finished eating but no sign from Doordash. When I contacted them they said there is a problem with the dasher. Pathetic!! Read more

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I just got the app, entered all my info but got charged 2 dollars for just signing up!!!! And their websites support is so poorly set up that it's impossible to contact them, *** this company

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DOOR DASH does not know what they are doing. BEWARE - they suck big time. Their customer service is a joke. Even their WEBSITE SUCKS. GOOD-BYE DOOR DASH - what a rotten way to run a business. DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS DOOR DASH SUCKS... Read more

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Order was running 20 min late and as driver pulled up an email (no call or text) from doordash to say they did not include one of the entrees. Just as I'm reading this the driver pulls up and hands me the bag. When I asked him to explain what happened to the missing entree he grunted and made gesture to indicate he was mute. I sent a message to doordash to express my concern and ask why they would hire a mute who can't communicate with... Read more

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Their customer service team is awful. It's nearly impossible to even find a customer service phone number, and when I did find it I couldn't even talk to an actual representative. It was just a recording that looped and gave me information about stuff I could've just looked up on their site. I've EMAILED their customer service team twice within the last two weeks about the same issue and I have been ignored both times. And then they had the... Read more

Was this review helpful? 2 0
  • From mobile
  • Aug 26
  • #907403
1 of 2

Didn't receive my food and won't refund me. Usually, startup's main goal is customer satisfaction. BUT, doordash is quite the opposite. They don't give a *** about their customers. Got ripped off $33 and will be going to my bank to file a chargeback

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For the third time I've had a meal not delivered due to lack of competence. Drive shows up to the restaurant 3 minutes before it's supposed to be delivered to me and it's closed. You had an hour to get their and place an order before they closed then proceeded to blame it on no where to park when there is a parking garage right next to the restaurant. Then I have to get on chat and wait 10 minutes for someone to respond to me which I get a call... Read more

Was this review helpful? 1 0

When I first discovered this company, I thought it was genius, and was very grateful...They still get 2 stars because a) genius concept and b) I have used them 3 times before and nothing went wrong on any of those occasions. That said, something DID go wrong for me today, and that's how I became aware of how absurdly difficult they make it for you to contact them. Yes, you can write them an email; but if your question is urgent, who knows when... Read more

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  • From mobile
  • Aug 24
  • #906581

I ordered food and I never got it and when I tried to call the delivery guys phone number was disconnected and then I tried to cancel my order and he had completed it as if I got my order when I didn't get anything!!!!

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