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1.0

RIP OFF! They suck!

They always forget item(s) from our orders for example tonight they forgot a sandwich. So I call the restaurant to see what happened. They said that DoorDash called in the order and didn't order it. They told me that they only charged DoorDash $67 when my card was charged $89.

I then contact DoorDash and they are like sorry we will reorder the food and give you a credit of $8 the cost of the sandwich. I ask how there was a $22 difference and she explains there was a service fee yet the first delivery was suppose to be free.

Their service is delivery so how is there an additional service fee. I will never use them again it would of been less of a hassle if we just picked it up ourselves

Reason of review: RIP OFF.

Preferred solution: Full refund.

DoorDash Cons: Customer service and much more, Wrong food, Missing food.

Location: Berkeley, California

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Your first delivery is free....the delivery fee is free. Anywhere from $3.99-5.99 is the delivery fee price.

If it wasn't removed automatically when you placed your order then support should have credited you that back. Price inflation is big with dd. We mark up regular prices at around 20% more than in store price because we have to maintain our dasher fleet as well as the commission we pay to the restaurants. Then you have the service fee, and taxes added to your subtotal.

All the prices will probably add up to that $22. If you weren't offered a redelivery or you didn't want one for the missing items then we would offer to credit you the cost of item+tax.

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