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The first time I ordered food, I got an email...after waiting an hour, that my order was cancelled. I didn't find out why until the next day....something about problems in the kitchen.

The next time I ordered, delivery was fine, but held up because the restaurant refused to process the order until the driver arrived.

This evening...LAST time that I order... I was told that the order couldn't be fulfilled because the chef didn't come in. So, I ordered from another restaurant. After almost an hour of waiting, I was called and told that my order couldn't be fulfilled because there was some kind outage in the neighborhood. I was perplexed at the Door Dash's inability to deliver from two restaurants within less than two hours, but was told that the second restaurant didn't count because it's not a real client of DoorDash: they just send an order along to the restaurant when it's submitted through their site. UNCLE!! I GIVE UP.

Reason of review: Order processing issue.

Location: Bowie, Maryland

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Guest

Ok....first of all....if your gripe is that the restaurant is unreliable....you are going to have this same issue wherever you go..the chef didn't come in, outages, problems in the kitchen....gonna happen without DD being included. Ok, secondly...."not a real client of DoorDash"...that is known as a non partner restaurant and usually our dashers will have to go in to place the order OR they have to pay for it when they get there with the company card they are given.

That is why they can't release the food until the dasher gets there. Gotta pay for it first....;-)

Guest
reply icon Replying to comment of Guest-1186092

Is tht how you want to talk to customers

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