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1.7 Based on 261 reviews
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  • Customers like
    • Choice of restaurants 8
    • Easy online ordering process 6
    • Restaurant selection 6
  • Customers don't like
    • Failed to deliver 10
    • Customer service 9
    • Poor customer service 8

Terrible!!!! I ordered from Dominick's in GB last night. DoorDash canceled my order without explanation 45 minutes after I placed the order. I had to email them and ask why. They replied saying the restaurant was closed. I called Dominick's and they were open (open until 9pm, I placed an order at 5pm). DoorDash didn't respond to that email. I checked my bank today and they charged me twice for this order!!! I never received it!!! Terrible! Do... Read more

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Someone hacked my account and ordered $200+ in food at 2am in another state. I called Doordash immediately to let them know this was fraud. After numerous calls following up regarding the status, I never received a call back from anyone at Doordash. I called again, this time they pinned the issue on me saying I let a friend order on doordash using my account! Seriously? I let someone use my account at 5AM CST when they were ordering at 2AM. Hey... Read more

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  • From mobile
  • 19 hours ago
  • #969372

I have not got paid it says we get paid wed and i still have not recived it dont know how to get a hold of someone that can help

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It'd be nice to get a refund seeing as how the dasher said they were approaching three times and my husband went outside twice to look for him. Kinda defeats the purpose of having food delivered. It was cold when it got here, and we had to go search for the delivery guy. Literally the delivery guy was "approaching" for 25 minutes. Unacceptable. And the "support" person who was supposed to handle my complaint... did not handle it, did not help... Read more

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YOU!!! CHARGED MY CREDIT CARD WITHOUT MY AUTHORIZATION. THAT'S CALLED STEALING!!!!! YOU SUPPOSE TO INFORM YOUR CUSTOMER ABOUT EXTRA FEE. THIS IS HOW YOU MAKE MONEY AND CARE ABOUT YOUR CUSTOMERS..STOP STEALING MONEY FROM PEOPLE. IS NOT ABOUT THE MONEY. YOU NEED TO BE HONEST AND LET CUSTOMER KNOW ABOUT EXTRA FEE BEFORE A ORDER IS PLACED. YOU!!! CHARGED MY CREDIT CARD WITHOUT MY AUTHORIZATION. THAT'S CALLED STEALING!!!!! YOU SUPPOSE TO INFORM YOUR... Read more

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I ordered $40 worth of food, and they never came. After it had been 2 hrs and when I checked the status of my order, realized that it said it had been delivered. Immediately, I decided to chat with customer service. And she said that my dasher had waited at my apartment complex (keep in mind ;he had waited at the complex, not my door) and called me, texted me and still couldn't get ahold of me so he had left. And I never got a text or phone... Read more

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  • From mobile
  • 2 days ago
  • #968419

You have the worst service on the planet!

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Welp... Door Dash is officially not worth it anymore. I used to be able to order food for fairly cheap and even if items were wrong or missing it was still worth it. Not anymore. They get items wrong all the time, they take longer now, and the price to order now is absolutely ridiculous compared to what it used to be. They lost a few customers because the people I recommended Door Dash to are now not using it either. It is just sad because it... Read more

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  • From mobile
  • Dec 05
  • #967381

First time using this company. After waiting for my order to be delivered I finally found a number to call and frankly they could have cared less. Cancelled my entire order and called my credit card company to NOT pay this charge because I do not believe this company will take it off. I would never recommend door dashers Horrible Horrible

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I was using Door Dash regularly for over a year, when their delivery fee was a few bucks. Even though they often brought the food to my door missing items or cold, it was still worth it. Not anymore. The charge for delivery has gone through the roof! Unsustainable. One thing that made me mad. I ordered regularly from one particular restaurant and almost every time, they got my order wrong and items would be missing. I'm not kissind when I say... Read more

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