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Doordash Delivery Service Review

The restaurant failed to include part of my order, so doordash supposedly came to bring the rest of my food. An hour later, I received an email claiming that they tried to reach me but since they could not, they were not going to deliver my food or give me a refund. My phone did not ring and I am sitting here by the door. What a scam! The delivery driver kept my food and ate it for herself.
1.8
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I liked
  • First delivery guy was fast and friendly
I didn't like
  • She no-showed so doordash kept my money
#868436
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Seriously, I've never done business with doordash. One or two mail pieces I can understand, but 7 pieces in 10 business days??? Get over yourself already. I obviously do not want to use your service. Save yourself some money on postage. And I can't contact you...
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Anonymous
allanh

totally agree... I've tried several times to get them off my back. Constantly sending to my work email address. I'm guessing that they got my info from linkedin.Terrible com...

Anonymous
Anonymous

Call support @ 1-855-973-1040 and ask us to remove you from the mailing list. It's that easy! :-)

1.0
#867631
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Woke up this morning to see $288.64 taken out of my bank account from Doordash. I called my bank straight away and told them i never even heard of this company and i did not authorize any charges. They told me to call Doordash so i did. Doordash confirmed i was not a...
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Anonymous
Anonymous

Please tell me when you called us they told you that they didn't have any orders for you?? I do not follow the procedure of telling customers to just contact their banks. That...

I didn't like
  • Made me feel like they could care less
#867564
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Yet another terrible DoorDash experience. I have had about 10 of them so far. Their business practices and customer service are terrible. They don't inspect orders to make sure they are correct, and 90% of the time they are wrong. If their delivery people took a peek...
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Anonymous
Anonymous

Our dashers are not certified food handlers so they are not allowed to touch any of the items. They can visually count the number of packages but that's as far as it goes. 2-7...

Anonymous
Anonymous

..." I have had about 10 of them so far..."What is wrong with you?

1.5
#866468
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I ordered from DoorDash and marked that if there are issues with my order to contact me. Lo and behold, we got our food, but there were several items missing and replaced with other items. We contacted the company using their app with a request for a refund rather than...
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2.4
I liked
  • Fast delivery
  • Nice delivery guy
  • Easy ordering
I didn't like
  • Bad customer service
  • Order errors without notification
  • No response to email
#865960
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We decided to try out doordash for the first time this week. On our second delivery, the first dasher communicated that the delivery will be about an hour and we said ok. he was downright rude. Half hour later another dasher calls us and tells us that the first dasher...
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Anonymous
ncas

Dashers have no way of knowing that your order was previously assigned to another dasher or that your previous dasher cancelled the order. They can guess that's what happened ...

Anonymous
Anonymous

Sorry You Experienced this but hear is what's really happening at DoorDash. Driver have no control over the orders at all, we are catching it just like you are and maybe even ...

I didn't like
  • Crappy service and rude interaction
#864762
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I work in a high rise apartment building on the Gold Coast in Chicago as a Doorman. This young lady came in the building to deliver to a resident and the whole time she was on a personal phone call on her phone. I had to repeat to her that she was in the clear to go up...
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Anonymous
Anonymous

Thank you for this information. I will look her up when I get to work tomorrow and file a driver incident report.

Anonymous
Anonymous

650-681-9470 is the company number

I didn't like
  • Delivery person
#864524
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this company is horrible read the other reviews, if your thinking about working for them i lost about 70$ the first week and they dont car about your car don't do it for 5$ per delivery they sent me about 8 miles away and 8miles back just for 5$ they also encourage...
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1.0
I didn't like
  • Failed estimated arrival time
  • Poor
  • Customer service and much more
#863934
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Doordash Delivery Service Review

I will not use door dash again if the person picking up the order can't take the time to review the order to make sure it's correct (which in this case it was not) them I don't need to business with you.
1.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#863736
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This is the 3rd time they deliver the wrong item. It is cold as always, and they arrive later than what they say at the time of order. These are all happened after I submitted an order couple of days ago and after almost two hours that I haven't received my order. I...
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Anonymous
Anonymous

We do have enough people. We just have a lot of dashers who will unassigned from an order if it's too far away. Sometimes the closest dasher will be over 10 miles away from a ...

3.4
#860477
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