DOORDASH Reviews

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New Reviewer

Unable to retrieve the balance on my card

I tried to use my door dash gift card to place an order but I did not know my password-I was able to find the online gift card from January 2021 which had a password but unfortunately this password did not work. In my previous conversation with your customer service I was asked to send a screenshot of the online gift card so since I found the card I can now do that.
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ID
#3230375 Review #3230375 is a subjective opinion of poster.
Location
Frisco, Texas
New Reviewer

Fraud

Credit Card was stolen and someone continued to charge the stolen card on DoorDash for 5 months. I have contacted my credit card company and now I am contacting you.

User's recommendation: Do not use DoorDash.

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ID
#3228468 Review #3228468 is a subjective opinion of poster.
Pros
  • Semi quick if i dont want to leave my home
Loss
$76
Preferred solution
Full refund
New Reviewer

Order stolen

I had 2 different dashers assigned to me and both said my order was given out to someone else Nothing else to say
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ID
#3228425 Review #3228425 is a subjective opinion of poster.
Location
Naperville, Illinois
Loss
$40
Preferred solution
Full refund

Refund

Ive been trying to cancel my dash pass membership for 7 months and get charged every month. Minimum Id like a refund for the last dash pass and to make sure my subscription is cancelled. Thank you.
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ID
#3226689 Review #3226689 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$70
Preferred solution
Full refund

Bad charges

Was charged my bank account and I dont even have a account Hope this can be resolved I talked to representative today so I hope to get answers
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ID
#3226670 Review #3226670 is a subjective opinion of poster.
Location
Conway, Arkansas
New Reviewer

They didn’t get my order right

I ordered two 12ct nuggets, 1 large and 1 medium fry from Chick-fil-A, and I only got one 12ct nugget
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ID
#3224876 Review #3224876 is a subjective opinion of poster.
Location
Temple, Texas
Loss
$8
Preferred solution
Full refund

I have red card issue

Still i didnt receive my red card i talk 2time door dash customer service officers but still i have problem pls cheak my mail adress my adress 325-304, boulevard cote vertu,saint-Laurent,Montreal,qc
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ID
#3223940 Review #3223940 is a subjective opinion of poster.
Location
Montreal, Quebec

Mistaken Order

I accidentally placed a DoorDash order then realized the fees and taxes exceeded the cost of my sandwich so I called customer service in hopes of either getting the order cancelled. The agent was very pleasant and deducted fees considerably leaving me pleased with my order.

User's recommendation: Always call customer service if needed.

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ID
#3223934 Review #3223934 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee

The system said I'm a dasher and I never been one

I did contact you regarding my telephone number for the last 3 years is being used under somebody's account that is not me so I am now not abled to even be a Dasher due to someone else using my telephone number.
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ID
#3223897 Review #3223897 is a subjective opinion of poster.
Location
Rock Hill, South Carolina
New Reviewer

Problem

I would like to know where my money went I did door dash and was waiting for my money but havent received anything.

User's recommendation: Better customer service.

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ID
#3223513 Review #3223513 is a subjective opinion of poster.
Location
Newark, New Jersey
Loss
$83
Preferred solution
Let the company propose a solution
New Reviewer

Order never picked up from store

I called the store the driver came in & then left with out the food. Now they are closed and threw the food away. I need a full refund
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ID
#3223289 Review #3223289 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$29
Preferred solution
Full refund
New Reviewer

Missing item on order

I placed a order the burger fries and a drink at five guys. The dasher Gilbert T forgot to delivery drink. He placed order at door and didnt ring door bell to notify me that food was there. Poor service by DoorDash. Called customer service and the wait time was ridiculous. I was even in a chat with them that they passed me around. All in all they didnt take care of customer period.

User's recommendation: Don’t request delivery and if you do hope they get it right.

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ID
#3223121 Review #3223121 is a subjective opinion of poster.
Pros
  • I would like to talk to a person on the phone 513 207 6103
Cons
  • Food was not delivered but money taken out and of my account
Loss
$27
Preferred solution
Full refund

DoorDash promised a refund but never did it

My ordered was delivered unsealed from panda bread and missing items, I called PB then DoorDash . DoorDash then sent an email saying I would get a refund but I never received.

User's recommendation: Be careful with Doordash, they will pick thru your order and keep items.

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ID
#3223029 Review #3223029 is a subjective opinion of poster.
Location
Blythewood, South Carolina
New Reviewer

Refund for gift card

Gift card cannot be redeemed. Sent to amatopaul@***.com from Howard Berger. Waited 35 minutes for customer service without witho any success. Please refund and credit my account for the $50.00. Howard Berger bergergroup@***.net 602 492-****
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ID
#3222264 Review #3222264 is a subjective opinion of poster.
Location
Morristown, Arizona
Loss
$50
Preferred solution
Full refund

Missing food

I ordered online yesterday, for delivery. I did not realize your free Saturday delivery was through door dash. The delivery was marked as delivered, but never arrived at our home. I called the store and was told that they could not contact the driver and that I needed to contact door dash for a refund. I called door dash and they told me they could not contact driver and needed to call jm for a refund. I called again and was told it was door dash to return my money. All I want is my money returned. Its obvious that both want to blame each other but we as a family did not receive our order and left hungry and without 45 dollars! I am very frustrated and upset. Please return our money!

User's recommendation: Do not order from door dash!

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ID
#3221661 Review #3221661 is a subjective opinion of poster.
Location
Mesa, Arizona