DOORDASH Reviews

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Doordash Delivery Service Review

The restaurant failed to include part of my order, so doordash supposedly came to bring the rest of my food. An hour later, I received an email claiming that they tried to reach me but since they could not, they were not going to deliver my food or give me a refund. My phone did not ring and I am sitting here by the door. What a scam! The delivery driver kept my food and ate it for herself.
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ID
#868436 Review #868436 is a subjective opinion of poster.
Location
Houston, Texas
Service
Doordash Delivery Service
Pros
  • First delivery guy was fast and friendly
Cons
  • She no-showed so doordash kept my money
Reason of review
Problem with delivery

Yet Another Poor DoorDash Experience - No refund received, despite a promise

Yet another terrible DoorDash experience. I have had about 10 of them so far. Their business practices and customer service are terrible. They don't inspect orders to make sure they are correct, and 90% of the time they are wrong. If their delivery people took a peek at what they were delivering, none of my issues would have occurred. My last order was incorrect (again) and I was promised a refund within 2-7 business days. Of course, that hasn't happened. Now I am disputing the charge with my credit card company and looking for avenues to file a formal complaint. Needless to say, I won't be using DoorDash ever again.
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2 comments
#1185780

Our dashers are not certified food handlers so they are not allowed to touch any of the items. They can visually count the number of packages but that's as far as it goes.

2-7 BUSINESS days weekends and holidays are not included. When was your refund initiated? What day? Once we are asked to set up a refund it goes to the bank or financial institution the next business day, si you call and request in a Friday..guess what?

That first business day wait starts Monday. You won't get the refund until at least the Tuesday of the next week.

#1173803

..." I have had about 10 of them so far..."

What is wrong with you?

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ID
#866468 Review #866468 is a subjective opinion of poster.
Location
Mountain View, California
Service
Doordash Delivery Service
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
I ordered from DoorDash and marked that if there are issues with my order to contact me. Lo and behold, we got our food, but there were several items missing and replaced with other items. We contacted the company using their app with a request for a refund rather than...
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ID
#865960 Review #865960 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Service
Doordash Delivery Service
Pros
  • Fast delivery
  • Easy ordering
  • Nice delivery guy
Cons
  • Order errors without notification
  • No response to email
  • Wrong food
Reason of review
Poor customer service
Preferred solution
Price reduction
New Reviewer
I had 2 different experiences with doordash that were not good. For the first one, the delivery took a really long time, and when the food arrived, it was mushy and overcooked. Like it had been sitting for quite a while before it was delivered. When I reached out to...
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1 comment
#1186074

Maybe I can bring it up to my supervisor to get all the dashers flying cars...sorry your food was cold and you didnt get your credit. But seriously....45 minutes from time of order placed to having the food ready to be picked up.

Depending on if there is a dasher close by within 3 miles that takes some time...there are non flying cars out there.

:-) Then time it takes the dasher to drive to u....by all means, if bitesquad has flying cars and can get your order delivered to you 10 mins after its come off the grill....then go to them. BYE FELICIA!

ID
#856035 Review #856035 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Doordash Customer Care
Pros
  • Easy online ordering process
  • Choice of restaurants
Cons
  • Terrible customer service
  • Poor quality food
  • Lying and unresponsive manager
Reason of review
bad quality and poor customer service
Loss
$55
Preferred solution
Full refund
I used Doordash 3 times. Tried to use more, but the website usually does not work. The last time, I was able to add an order. However, my order was never delivered. Nobody contacted, nothing! I simply waited there like a fool (hungry). My card was charged $36, which...
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3 comments
#1186083

Also if I may...when I mentioned this might be the 3rd order they just received, what I mean by that is they just got batched with your order. They now need to go to 3 different restaurants at the same time.

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ID
#845008 Review #845008 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Doordash Customer Care
Pros
  • Choice of restaurants
Cons
  • Missing items
  • Told me the driver picked up the order and it didnt
  • Customer service
Reason of review
Poor customer service
Right after I got a text saying that my food was picked up and on its way, I got an email saying my order was canceled and my money was credited. No reason why, no other info, and when they said, "if I can be of any other help please let me know," I did. I emailed back...
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9 comments
#1923562

This happened to me too. I placed a preorder several hours before dinner.

The dasher was on the way and food was already ready. A woman from door dash called me and asked "Has the dasher arrived yet?". Did not explain why or what she was doing. I said "No not yet" and she said "great, thank you" and hung up on me.

Immediately after I get a notification that the order was cancelled. I called the restaurant and they said they didn't cancel and the order was ready. However, on the email and app it says "Cancelled per your request". Extremely frustrated and upset since I never cancelled.

There is something happening behind the scenes here. Perhaps the algorithm charged me the wrong service fees for that order?

That's the only thing I could think of as there is no reason to cancel a legit order where the food is ready and dasher on the way! Extremely frustrated

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ID
#844821 Review #844821 is a subjective opinion of poster.
Location
Reseda, California
Service
Doordash Customer Care
Reason of review
Poor customer service, Problem with delivery, never got food
When I originally started using this app it was great! Now my last 3 orders from DoorDash have been a nightmare. The first of the nightmares began with placing an order at BurgerFi the driver picked up the order and then never delivers it. I contact customer service...
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1 comment
#1186085

I will say this.....as a support agent for DD.....I agree with you 100%!! If a restaurant doesn't take orders after a certain time....why is it that we are still showing them as open???

The most irritating thing about some restaurants is that they won't tell us that they want to be closed or closed after a certain time on holidays....that is the one thing that just irks me. I also agree with your statement that they might not thrive much longer....I don't even see them surviving until this time next year. Wayy too many issues at one time.

Heck even today the dashers app crashed as well as the restaurants portal which is how they get a customers order. Ya....that was not fun.

ID
#843859 Review #843859 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Should have checked this site first...

I just wanted my food to arrive on time and at a reasonable temperature -- imagine that! Ordered Shake Shack in Chicago. Was quoted that the food would arrive between 11:45am and 12:15pm. "Lance" arrived with my food at 12:30pm with my cold food and no apology -- he said that he had three other deliveries as well, and that's why he was late. Well Lance, you control how many deliveries you take on, so I have no sympathy for you. In hindsight, I pre-tipped Lance, so that might be why he took his sweet time. If I ever use a delivery service again, I would not tip until I received my food in a timely manner, and it was still warm... I contacted their support team, who said they were unable to issue a refund but would credit my account $10. I told them I have no plans to ever get food through Door Dash again and that I wanted them to refund my card, which they did. That is the ONE good thing from my first and ONLY experience with Door Dash.
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3 comments
#1186093

So, Lance was batched....well yes he does have the option to take the order or not. For the majority of the dashers this is their only form of income to take care of their families.

Also, just an fyi....if a dasher accumulates a certain number of delivery refusals.....it's adios!

It is not a convenience to the dashers to just wake up one day and decide " I think I'm gonna go put a bunch of miles and wear and tear on my car, and why not.....I think I will go waste up all my gas too", um no....they do this job as a need to support themselves and their families financially....all just to deliver food to some of the laziest people in the country.

***DISCLAIMER*** Not every DD customer is lazy, a lot of them are at work and too busy to go out and pick it up.

#1154959

You got pissed off and reported this dude for being 15 minutes late? If you want perfection go and get it yourself.

I think its petty that anyone would complain about someone being 15 minutes that most likely cost that person

their job.

#1152183

How do you know if Lance controls the amount of deliveries he has? Have you worked for DoorDash before?

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ID
#839062 Review #839062 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Doordash Delivery Service
Reason of review
Bad quality
Loss
$24
Preferred solution
Full refund
Have ordered from DoorDash maybe ten times. Three times the delivers were utter debacles. Three times minor debacles. Four times just fine. The real problem is when something is wrong or the delivery fails to arrive, there's no one to call, you have to write an email....
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1 comment
#1186101

Redeliveries do not cost the customer anything....we actually charge that cost to the restaurant. We set up redeliveries as a way to get you what you were supposed to get in the beginning as well as a way to say that we are really sorry for what happened to your order.

We give you the option to be refunded to your dd account or to your cc. Ya, you won't have to wait as long if you get up off your Duff and drive to get it.

Although I can't say that about all customers. Just some.

ID
#832213 Review #832213 is a subjective opinion of poster.
Location
San Francisco, California
Service
Doordash Delivery Service
Pros
  • Delivery guy
Cons
  • Terrible customer service
  • Did not read notes on order
  • Failed to deliver
Reason of review
Problem with delivery
Doordash is a good service if you want the food ASAP. Every, and I mean every time, you schedule something to be delivered it is absurdly early. They delivered dinner 45 minutes before the schedule time, and I refused the food because it would be ruined left sitting...
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ID
#824830 Review #824830 is a subjective opinion of poster.
Location
San Jose, California
Service
Doordash Delivery Service
Cons
  • Poor customer service
  • Unprofessional
  • Way early food
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Review in Food Services and Delivery category from Santa Monica, California

They are the worst. The always mess up your order, deliver it cold, and or when you receive it, they carried Josie down or shaken up it so it's a complete mess. Then when you complain, they have some halfwit responding with no customer service skills and to top it off when you don't just accept some measly credit they begin to insult you!! Unbelievable. There are too many choices out there for people, they don't need this and Door Dash will end up out of business ( fingers crossed!!)
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1 comment
#1186108

How were you insulted?

ID
#816577 Review #816577 is a subjective opinion of poster.
Location
Santa Monica, California
Service
Doordash Delivery Service
Reason of review
Order processing issue
New Reviewer
I have ordered from the Doordash Minneapolis several timea because of their unique restaurant selection as compared to other services, and have been disappointed several times. Once my order arrived a half hour early but i wasnt home just yet but told the delivery girl...
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1 comment
#1186115

I have to say as support, in the dashers defense their app sucks! Always screwing up on them.

ID
#806736 Review #806736 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Doordash Online Order Review

Ordered from door dash several times and most of the times delivery times were doubled without any communication from the driver. Very disappointed
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ID
#803853 Review #803853 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Problem with delivery
First time they gave me an 80 minute wait but when it was 20 mintues after that i ask the driver and he tells me he just picked up the food. When he gets here he was more than willing to take money for the food from my mother in law who didnt realize i already paid and...
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ID
#799659 Review #799659 is a subjective opinion of poster.
Location
Burbank, California
Service
Doordash Delivery Service
Reason of review
Order processing issue

Doordash Delivery Service Review

I accidentally ordered a burger and fries at 7:30 in the morning as a Pocketcall. . It was delivered to my empty house at 12 noon. They (initiall) refused to refund my money, even though I didn't order the food. Why would I order food from a restaurant that isn't even open? I was not notified of the order until it was already being delivered.
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ID
#793941 Review #793941 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Doordash Delivery Service
Reason of review
Problem with delivery