Valentino Aaw

Everything Is wrong with Door Dash

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Is this company a scam.. The platform itself is horrendous. The offshore customer service is excellent. At least the heads got this right.. A long list of complaints.. too many to list again. The Churn will become notifiable in the next quarter. Given so many opportunities for this platform to make it right, again it was Customer Service the heads have to thank. I am out..
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Cons:
  • Disorganized
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Dana S Lqi
map-marker London, Ontario

Horrible experience from Alfawal online order!

DoorDash - Horrible experience from Alfawal online order!

Yes I did. Yesterday--do you have record of my experience?

Alfawal Restaurant.

Placed order--given delivery time frame, saw Door Dasher, Paul O was to deliver order, and when the time frame became grossly overdue, the order vanishes, after the time of delivery, and my concerns for it's whereabouts.

I received order confirmation at 8:01pm, and at 9:03, when I tried to get an answer as to the order's whereabouts, nothing worked--everything malfunctioned--tried to contact support, and there was none. The order essentially vanished, only after it was clear they were not going to deliver on time, and at all--like the restaurant arbitrarily decided it wasn't important enough, leaving me with a lasting impression...

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Dasher peaks

I live in Homestead, FL and we don’t get much peaks. And when we do get peaks it’s always about $1.00-$1.50. I see that Miami Beach and South beach get about $3.00-$4.00 peaks. Can Homestead please get a raise on peaks!?! And have the homestead peaks more often! Please and thank you!!
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Reason of review:
Work Experience or Job Application
Isis Nxe

Door dash card not going through

Once again after spending an hour on phone and waiting to heat back on what to do. I've lost another delivery.
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Reason of review:
Bad quality
Nisreen Xkh
map-marker Charleston, South Carolina

To find out when I’ll get my starting kit

Because I can’t speak to a live person
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Reason of review:
Work Experience or Job Application
Anonymous

Oussed customer!

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Food took over a hour to even be picked up! Got workers not understanding how to spell or listen to therr customers issue
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Reason of review:
Order processing issue
Anonymous
map-marker Dallas, Texas

Customer Support isn't resolving issue

I signed up for Doordash and choose to attend orientation on February 10th in Dallas. During the orientation, I downloaded the Dasher app from the Google Play store and set up a username and password.

Well, every time I tried to log in I got the HTTP 404 error not found which my understanding means the app can't find the web server which sounds like an issue with Doordash, not my cellular service or phone. I have tried 25 to 30 times to log in and do every conceivable troubleshooting step on my end which included contacting straight talk and spending time with a tier 1 support and higher tech support person. Was assured the app would work no not so. Samsung Tech support actually took remote control of my Samsung Galaxy J3 Orbit and her conclusion is that the development of the app is faulty.

Anyways, since Sunday I have been waiting for contact back from Doordash tech support which I am expecting won't be coming because the customer service agent never filled out a ticket as he was going to just allow me to hang up without giving much information.

I like to attempt this one more time and if I still get blown off. I will just request deactivation and move on to a better driving gig to fill the need that GrubHub isn't giving me many hours and Postmates I want to dump.

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Reason of review:
Poor customer service
Rebecca Lud

HORRIBLE !!!!!!!!!!!!

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Our order says it was delivered. It was never delivered!! This was for a big meeting! This is absolutely unacceptable. If you are having problems with your drivers or online system you should put a temporary hold on doordash! WORST DELIVERY SERVICE EVER!!!!!!!!!!!!
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Loss:
$95
Reason of review:
Problem with delivery

Preferred solution: Full refund

KATHIE S Pmx

FRAUDULANT CHARGES ON MY CREDIT CARD

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THERE WAS AN ATTEMPTED CHARGE ON MY CREDIT/DEBIT CARD ON 2/1/19. THE AMOUNT WAS DECLINED/REVERSED BY WELLS FARGO. ($1.00 ???) I CALLED AND SPOKE WITH MICHAEL G. AT DOOR DASH LAST NIGHT. MICHAEL G. TOOK SOME INFORMATION ABOUT MY CREDIT/DEBIT CARD AND SAID HE WOULD TOTALLY BLOCK THE CARD FROM EVER BEING USED BY DOOR DASH. AT 3:43 AM TODAY, 2/2/19 SOMEONE PURCHASED $32.46 AT DENNY'S. POSSIBLY AT DENNY'S IN SAN LEANDRO, CA. I CAN'T GET ANYONE FROM DOOR DASH TO CALL ME TO DISCUSS. I WILL BE FILING A POLICE REPORT AND NEED TO SPEAK WITH SOMEONE AT DOOR DASH IMMEDIATELY. PLEASE.....GIVE ME A PHONE NUMBER TO SPEAK WITH A REAL, LIVE PERSON.
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Loss:
$32
Reason of review:
FRAUD

Preferred solution: Full refund

Anonymous

I need tablets on my phone

Long time ago, please call me at+120********
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Adysen Luj
map-marker Baltimore, Maryland

Money taken out of my account for tips and delivery charges.

Yes someone will call me back..
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Reason of review:
Problems with payment
Ernestene Ted
map-marker Sanger, California

I am a driver and one of my deliveries didn’t post as paid it showed as error

Explained already in the beginning
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Reason of review:
Work Experience or Job Application
Jaquise Aep

Missed typed email

I misspelled my email address on my application. My phone number is+157********, my name is Robert John Viteritti. The kit is being sent to 51 Laflin Rd. The correct email address is bobertvee31@***.com.
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Reason of review:
Work Experience or Job Application
Richard B Jxi
map-marker Hicksville, New York

App not working

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I was doing a dash your app froze tried to get in touch with customer service. Got cut off 4 times. App says I’m on a dash witch I am not ! Ican’t find my earnings for the day or renter the site to dash thanks to your in ability to reach I am losing a lot of money now
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Reason of review:
Bad quality
Bao Ith

Refund money

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I ordered some food yesterday and it said that the driver was at the restaurant the next thing I know the order was canceled but when I went to check my credit card it showed that the money was still taken off and I had been trying to contact online doordash but it was impossible so I actually went in Googled for the phone number and that's the only way I found out that the money was supposed to be refunded in a few days on my
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Reason of review:
Order processing issue
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