DoorDash
Reviews and Complaints
www.doordash.com
Dee Gbj
Kansas City, Missouri
Did not receive promotional credit
Customer service is terrible and so is this company. They do not honor the promotions they offer and act like they don’t know what you’re talking about. Would not recommend.
Reason of review:
Poor customer service
Codee Zvs
Delivery messed up
The item was no longer on the menu but still got charged
Reason of review:
Problems with payment
Joan B Aqv
SUPERVIOR UNAVALABLE, NO RESOLUTION
I HAVE CALLED BACK ON 1/8/19 TO RESOLVE THIS ISSUE. I HAVE ALREADY CALLED MY BANK TO VERIFY THEY PAID ALL THE CHARGES FROM DOORDASH YOUR CUSTOMER SERVICE PERSON TOLD ME THEY CANT RESOLVE THIS ISSUE BECAUSE I CANCELLED MY ACCOUNT??? ONCE AGAIN I HAVE ASKED FOR A SUPERVISOR AND WAS TOLD THEY WOULD SAY THE SAME THING. THEN I WAS SUDDENLY ON THE SURVEY HAVING NEVER TALKED TO A SUPERVISOR. SO YOUR TEAM HUNG UP ON ME!!!!! SO I HAVE SPENT 30 MINUTES ON THE PHONE WITH NO RESOLUTION. PLEASE HAVE A SUPERVISOR CALL ME BACK I WOULD LIKE TO CONTINUE MY SERVICE. JOAN Your reference number associated with this contact is 4546****.
Cons:
- Customer service
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
Tarrence Ifb
Corona, California
Money not being transferred
I had called yesterday about my money not being transferred was told to call my bank to see if pending, bank doesn’t see any pending money from doordash, want to know when I’m getting that portion since on the app won’t let me transfer
Reason of review:
Problems with payment
Anonymous
Missing FOOD
The few of my orders I’ve been missing a side or my drink I ordered was not with my food I feel like the restaurants on Door Dash should double check all orders before the Dashers leaves with the orders this is very disappointing and unprofessional
Reason of review:
Problem with delivery
Anonymous
Los Angeles, California
The time spent dealing with their weak security at DoorDash.
I'm not the only one having problems with DoorDash. on of many complaints about them..... It took DoorDash 6 weeks, 46 e-mails/Facebook messages, and 7 phone calls to get them to respond to my case. Finally got helped after I CC:ed the news media and the president of DoorDash on the final 16 e-mails.The last two times I used your service my credit card was breached.
Reason of review:
Poor customer service
Ajit Gbd
Pasadena, California
Charged me for two subscriptions when i didnt even subscribe
My account was charged 9.99 two times and i cancelled m prescription a while ago so i want the $20.99 back and cancel it all!
Reason of review:
Problems with payment
Mikey Nyf
Missing food
I didn’t get what i ordered and now I’m stuck eating what I didn’t order
Reason of review:
Bad quality
Jaslyne Gon
Ashland, Kentucky
Order cancelled
Want my refund on my bank hold
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
Cincinnati, Ohio
Credit card charged
Credit card is being charged and the order is not processing says declined. I called my card company there’s no reason on my side to be declined. So called DoorDash and I e used this service for months over 100 times and today for some reason all the sudden my card isn’t being excepted. It’s being approved on my cc side and then door dash is making a immediate reversal. But the problem is it takes days to get money back on account. And the customer service rep had me try to put my card through like 7 times and they took out over 100 dollars I. My card now I’m stuck waiting to get my money back
Reason of review:
Problems with payment
Caelyn Dpe
Elkridge, Maryland
I NEVER got my food
Y’all can’t get a driver and I still don’t have my food
Reason of review:
Problem with delivery
Jeremy L Cbn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | The Colony, TexasI need to know how to get another red card because i lost mine and i want to start dashing again
I lost my red card and i would like to know how t9 go about getting another one
Geordan Dqt
Oak Lawn, Illinois
My order is on its way and now my login wont work
My login suddenly wont work and my order was supposed to arrive 20 minutes ago.
Reason of review:
Problem with delivery
Danish Lsz
Order incomplete
Have tried to contact door dash about my missing order, and cannot even cancell it because the app says its being prepared even though the restaurant is closed. I have contacted the driver by text and phone call as well as customer service and not recieved a response from anyone. I did not even recieve the discount i was supposed to get on my order (from a friends referral code). This has been a very frustrating first experience using door dash.
Reason of review:
Order processing issue
Anonymous
Scam / No follow up after contact
Doordash scammed me. They claimed the referral program, I used their link to create my purchase and did not get the referral credits. Furthermore I contacted them and they never contacted me back.
Reason of review:
Problems with payment
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i have reached out to them too and i haven’t got any email from them .. and no referral credit after a couple of my friends used my link.
is this really a scam?
because i really want to know why my credits are not in my account . just ashame that they’re not responding to my email .