DOORDASH Reviews

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Im writing this as a PSA to pet parents who might want to take advantage of the Same Day Delivery service offered through the PetSmart app. Ive used it only twice, the first time was fine. The second time was a disaster. I placed two orders that were delivered at the...
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ID
#3217826 Review #3217826 is a subjective opinion of poster.
Location
Fort Worth, Texas
I was finally able to talk to the store manager at Bed Bath and Beyond anc show the paper trail of what happened. Emails and text messages. She said that the item did not require a signature and that the Doordash delivery person should have the item on my porch like I...
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ID
#3217467 Review #3217467 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

27460**** reference #

I am the manager at Subway on Roanoke rd Lagrange Georgia. One of your drivers picked up a 3rd party delivery from my store but never took the customer the food. This was paid for so I had to void the transaction for the angry customer but now Im short inventory for a 15$ sub. Something needs to be done!
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ID
#3217311 Review #3217311 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer
I referred my friend to DoorDash. She forgot to put my ID in her application when she signed in, so she contacted DoorDash support after a few days to ask them to add me as the person who referred her, so that we could get the $200 incentive for referring someone that...
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ID
#3217010 Review #3217010 is a subjective opinion of poster.
Location
Umatilla, Florida
Loss
$200
Preferred solution
I am a Dasher as well as a customer. I want someone to add my referral to the person I referred, and I want to get the bonus incentive just like everyone else! I have been Dashing for 2 years!

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Verified Reviewer
New Reviewer

You messed up AGAIN!!!!!'

Never got my food. Really pissed. Get it together doordash. this is the second order in a row that you messed up.
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ID
#3215117 Review #3215117 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Didn't get correct order

This is not my order. I am a vegetarian. This is two orders of a chicken dish!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3214976 Review #3214976 is a subjective opinion of poster.
Location
Hermosa Beach, California
Pros
  • Quick and easy to use
Cons
  • Wrong order
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Order not delivered

My order was canceled by DoorDash without contacting me to address any issues. Then I had no way to contact the driver. The restaurant I ordered from also had no way to contact the driver or DoorDash to have the replacement order picked up. The DoorDash gave me no reason for the cancellation. I contacted the restaurant and they could only prepare the order again but not contact the driver for pick up. The restaurant is out $ for preparing my order twice and because I had no way to pick it up the replacement order was a waste.

User's recommendation: Avoid ordering using DoorDash.

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ID
#3214945 Review #3214945 is a subjective opinion of poster.
Location
Tucson, Arizona
Cons
  • Customer service on phone
Loss
$80
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Did not deliver ordee

Canceled my order and did not deliver. Caused confusion with restaurant and no way to contact driver to arrange new delivery. Did not even try to contact me before canceling.

User's recommendation: Do not rely on this service. They suck!

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ID
#3214877 Review #3214877 is a subjective opinion of poster.
Location
Tucson, Arizona
Product
Doordash Food Delivery Mobile Application
Cons
  • No delivery at all
Loss
$80
Preferred solution
Full refund
New Reviewer

Mymoney is missing

I ordered food it was on the way then it somehow got canceled now I have no money con someone help me
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ID
#3214847 Review #3214847 is a subjective opinion of poster.
Location
Charleston, West Virginia

Follow up

I never can get ahold of a customer service team member. If I cant get ahold of anyone then what kind of business do you run?

User's recommendation: Go to instacart.

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ID
#3214536 Review #3214536 is a subjective opinion of poster.
Location
Hinsdale, Massachusetts
New Reviewer

Change phone number

They screwed up my email address and phone number and could not confirm my identity since neither were correct. They want to continue to take out my dash pass money but not let me access the account. Done!!!!!

User's recommendation: Don’t use them!!!

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ID
#3214287 Review #3214287 is a subjective opinion of poster.
Location
Florence, Alabama
New Reviewer

Very bad customer service

They charged me for subscription which I didn't ask for subscription please do refund as soon as possible thanks
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ID
#3213782 Review #3213782 is a subjective opinion of poster.
Location
Playa Vista, California
New Reviewer

Dash pass refund

I canceled my dash pass but was still charged. Need refund No one answered my call Nnnnnnnnnnnnsdddddddddddddddddddp
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ID
#3213630 Review #3213630 is a subjective opinion of poster.
Location
Euless, Texas

Deliveries

Some orders are farther away than the pickup area and don't seem like one would make much extra money for the gas that's being used. Would b great if we could select the area/distance we want to deliver to.
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ID
#3213625 Review #3213625 is a subjective opinion of poster.
Location
Eagan, Minnesota
Loss
$120
Preferred solution
Full refund
New Reviewer

Order is wrong

I order from Wendys today(12-30-2021) and when the food arrived I did not get what I ordered. I order a chicken sandwich meal and a drink but I received a baked potato. I really would like a refund. I wasted my whole lunch break from waiting on the food and it was wrong and trying to talk to someone to help me is very difficult.
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ID
#3213412 Review #3213412 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$14
Preferred solution
Full refund