Yitta Pem
map-marker Atlanta, Georgia

Have an unknown charge

I have an unknown chrg on my bank statement....I am not a door dash customer....I believe its a fraud charge of 23.54 for food delivery
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Reason of review:
Problems with payment
Anonymous
map-marker Cleveland, Ohio

Threatened to get killed by Door Dash Driver

The app sent me a notification that my food arrived. I went to the front door and noticed the driver being 4 houses down from my house.

I live on a Main Street and the traffic isn't supposed to be stopped however the driver was just parked on a main road with hazards on. I then received a call from the driver "This is your food driver, Im outside in a 4 door Red Ford with a red hat, come get your food". He then hung up....

I headed down the street to go get my food and as I approached his car I asked him if this was door dash? I said Door Dash is supposed to bring the food to your door, hence the name Door Dash and told him to give me my food.

Once He gave me the food he began to tell me how I was gonna "get killed for talking like that". I again asked him if Door Dash was supposed to drop off the food.

He began to scream out of his car as he was driving away "you gonna get killed" 4 or 5 more times.

There was a lady and a boy right there witness the whole thing. I need this persons information so I can give a proper police report so the police can put them into the system should he ever return to kill me.

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Reason of review:
Poor customer service
2 comments
Kimball Shu

The customer thinks DD drivers are close by their restaurants. Many of my orders come from the opposite side of town and have sloooow service.

The customers ding the drivers for this and anything else. Most issues are with food and/or restaurant...not the driver who check the order accuracy and simply deliver. I just started and my rating dropped.

I have been over to areas where the app and cell disconnects causing delivery issues. Naturally the customer blames the driver.

Guest

I kind of doubt the driver will return. Stop being a liberal pansy and put on your big girl panties.

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Chloe M Hpy
map-marker Nashville, Tennessee

No Food! 2nd issue this week!

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I had two issues this week. Separate days. Today, however, I ordered and nobody picked it up or delivered it to me. I did the only thing I knew from having an issue two days ago, and that's to go through their stupid support customer service email form. Two days ago i ordered and they charged me delivery even though I'm supposed to have free delivery for 31 days. i still had 20 days. They also hide a service fee in with the taxes, which I feel should be illegal. The service fees should be right out front so everyone knows about them. It seemed like the website went down today. When I tried to check on the status of my order after an hour, I was getting a 402 error.
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Loss:
$16
Pros:
  • Easy ordering
Cons:
  • No phone number to call
Reason of review:
Problem with delivery

Preferred solution: Full refund

Bailea Owo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Haven, Connecticut

Unbelievable

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Almost a month after submitting correspondent evidence of missing payment of $81.95 this case is still open.
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Reason of review:
Work Experience or Job Application
Orlin Kbe
map-marker Fort Lauderdale, Florida

Very late dasher

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The driver has spent over 30 minutes driving around with our food hasn’t made an attempt to contact us. His contact information is unavailable to me and I’m order from here all the time! I’m uncomfortable that he is still driving around with my food. I can watch him on my app driving around way past my house and the restaurant is right next to my community.
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Reason of review:
Problem with delivery
Erickson Uqi
map-marker Sacramento, California

Missing a weeks pay!!

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After 2 emails and 3 failed calls about my missing pay for 10/15-10/21... i was able to get a live agent on the line that couldn't explain why i didnt get paid and she had me on hold for 30mins only to tell me ill get a email about the issue in 24hrs!!

??? This is crazy where is my 113$ i haven't changed anything please help!

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Reason of review:
Problems with payment
2 comments
Kalise Rfe

I am missing my pay as well I’m so scared I won’t get it! They paid me for this last week but not the week before. Ughh!!!

Guest

They are still holding 200 dollars from me it’s been two weeks !!!!! And countless phone calls, now they won’t even pick up my call.

I feel scammed by this I wouldn’t not recommend to anyone.

Doordash will make you fight tooth and nail for the small payment you might end up receiving. And the customer service has been the most useless outlet I have ever experienced they cannot seem to solve basic issues let alone large ones LIKE NOT PAYING EMPLOYEES

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Resolved
Arianah Soa
map-marker Springfield, Massachusetts

Resolved: Very bad

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Updated by user Oct 16, 2018

They sent me an email stating that they found the error on their part. I will be getting my refund.

Original review Oct 16, 2018
I do not recommend ordering from doordash. They say declined card but then again they take your money and they do not want to refund it. They make sure that they can't find past orders so they won't have to return a payment. Never received my food neither. Stick with UBEREATS AND GRUBHUB. THEY DO NOT STEAL YOUR MONEY.
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Reason of review:
Problems with payment
ART C Mbu
map-marker El Segundo, California

LIARS LIARS AND THIEVES!!!!!!

This sorry company canceled an order which was no big deal until they lied and said they would refund me which they never did nor will they answer any emails. This company is a bunch of thieves who prey on people . They lie and will steal your info and sell it to the highest bidder this company is a total scam BE WARNED!!!!!
View full review
Loss:
$29
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Missing Food

The interaction with your help was worse than the interaction with the DoorDash driver. Your representative said he couldn't hear me and I understand that since he is not even in the USA.
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Reason of review:
Poor customer service
Azim Vxg

Can not take or upload my photo

I can not upload a picture of my photo it shows error
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Steaven Yoq
map-marker San Francisco, California

Unable to dash

Operator disconnected call was unable to get to issue
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Reason of review:
Poor customer service
Ilo Mbw

Paused while working

It's always something when you are trying to make some extra money. The app kept pausing and had me drive all the way to the destination and then cancel dash. Very inconsiderate and rude. I will not work for you under these circumstances.
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Reason of review:
Bad quality
ANGELA F Goc
map-marker Virginia Beach, Virginia

Thanks for my $25 Lunch................NO SHOW!!!!!!!!!!!!!

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I was charged over $20 for my lunch order that I never received (it's now 4pm) yet they quickly took my money! Let's see how long (if ever) it takes for them to refund me!

Don't waste your money people. I was starving and now there's no way for me to even look up my damn order number. Some Rahommad guy or something was supposed to be here an hour and a half ago, I'm literally 5 minutes away from this restauraunt and just couldn't get away from my desk. This is a *** company that probably won't even end up refunding my money, so much for getting any work done since I"m just throwing money out the window and writing bad reviews!

Pissed, super pissed. Don't waste your time.

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Loss:
$21
Reason of review:
Never received order.

Preferred solution: Full refund

Graeme Fpf
map-marker Akron, Ohio

I have food poising

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I have food poising from wendy restaurant yesterday I just wanted a Credit
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Reason of review:
Bad quality
Stacey E Xji
map-marker Grand Rapids, Michigan

The driver messed up my order then gave me attitude telling me the order wasn't wrong. Also they charge hidden fees.

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My order was wrong. I ordered a Loaded Dubbie (it's a sandwich) and an order of fries.

What I received was an order of loaded fries which is not what I ordered. I ran outside to catch the driver when I saw I was missing the sandwich and she said that was all that was in the order. When I called the restaurant they said that the driver comes into the restaurant and places the order so it was her fault that it was wrong. So it turned out it was her fault but she acted like it wasn't.

I submitted a complaint online but they only credited the cost of the food back to my account (not the other fees).

I googled their contact info because it is not readily found on their website. I called customer service and said that I don't want a credit I want the amount refunded to me. The woman I spoke to was very polite and helpful and she said the refund should show up on my card in 5-7 business days so we'll see if that really happens.

The other thing I did not like was their hidden fees. It was my first time ordering so delivery was free.

However there was no mention of the $1.00 service fee and the $1.00 "small order" fee (it said that there was no order minimum but then they hit me with a small order fee? Not cool). When I clicked the button to submit the order the total amount shown did NOT include these fees. Yes, it's only $2.00 but that's not the point.

That kind of thing is a shady business practice and is the reason I will not use doordash again. The delivery mixup was one person's fault but those hidden fees make doordash a company I don't want to give my business to.

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Loss:
$12
Reason of review:
Problem with delivery

Preferred solution: Price reduction

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