DOORDASH Reviews

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Erroneous email

I have never had an issue With anyone at Doordash...quite The opposite..now however... Someone...has made up a story About my having an issue with AVILAS..I would like an Explanation.as to why i received An email asking if my issues with Aforementioned restaurant had Been resolved..i never had any Issues...
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ID
#1056953 Review #1056953 is a subjective opinion of poster.

Bad service

DOORDASH - Bad service
I just ordered 35.00 worth of food and the dasher ordered me a 12.00 version of what i ordered. However you have alreaded cgareged my card. Then when i tell doordash about it they tell me tgey will refubd me 4.99 back. Im sorry 35.00 - 12.00 does equal 4.99. They still owe me 21.00 dollars from another order. I just got tired of their run around. Never order from Door Dash in Nashville.
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ID
#1056861 Review #1056861 is a subjective opinion of poster.
Reason of review
Problems with payment

Doordash has no help for drivers

If there is a problem with order, you can't call to reach live person, the app wasn't working.
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ID
#1056332 Review #1056332 is a subjective opinion of poster.
Product
Doordash Food Delivery Mobile Application
Reason of review
Damaged or defective

Driver issue

Tonight was the first time I've used DoorDash. My boyfriend and I placed a large order, kicked up our feet, and looked forward to a rare weekend night off. The quoted delivery time was about an hour, which seemed reasonable for peak Friday night dinner hours. After an hour and a half passed I texted the driver to see if there where any issues finding my house. The driver called saying it would be another 45 minutes at least. Because it was on the other side of town. A total Hour and a half over the quoted time. Frustrated, I called customer service to cancel my order. The representative was apologetic, and to my suprise, gave me a full refund! Which took affect pretty much instantly. I definitely feel like Door Dash has some organizational and personnel issues. But the customer service was great.
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ID
#1055687 Review #1055687 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
New Reviewer

I tried to order. Doordash kept saying the payment did not go through.

Called by my credit card fraud department. Want to talk to an actual person and not get charged 7 times for food I've been told by the restaurant is not coming!
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ID
#1054596 Review #1054596 is a subjective opinion of poster.
Reason of review
Problems with payment

Deactivated account with no reason or response

After placing several successful orders and having a great experience Doordash deactivatrd our account without notice. Tgey refuse to give an explaination as to why.
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ID
#1054328 Review #1054328 is a subjective opinion of poster.
Product
Doordash Account
WHAT A JOKE! Never use this company! Food was promised to be delivered at 8:25pm and it is now 9:01pm. All that was explained was that the first driver had an issue with seeing my location but never once decided to text or call me back as I have done with him multiple...
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2 comments
#1339111

'Just Sayin', A)I highly doubt you are anything but a planted mole to help stop the 90%+negative reviews from customers, drivers and restaurants.

But hey, did you ever think of delivering for Dominoes or any other restaurant that delivers.

Does anybody with more then 2 brain cells recognize that delivering food is not rocket science, is nothing new and quite easy to implement.

Do you, or anybody think its a coincidence that most every restaurant that delivers and any 3rd party service that delivers for them, DOES NOT HAVE THESE ISSUES, Yet DOORDASH does?

Grow a brain cell and pay attention to it.

Its not that hard. 'Food Delivery' is huge. Its also not new, nor is it hard. Whether from the restaurant or via a 3rd party entity.

Why can every restaurant and all other 3rd party delivery services accomplish this easily, but door dash cannot? Of their might be a minor issue, always taken care of and always taken care of easily. Not with door dash. The simply fact is when you have so many thousands able to accomplish something easily, with only minor issues, taken care of quickly and easily, but there is one bunny in the litter that cant do it, maybe you should use a few of those brain cells and ask your 'why?'

You know the answer.

As do most people.

I wish you luck in your food delivery career and for the record, your local Domino's and TONS more are hiring, delivery drivers in your area without the issues you describe, and they will actually pay you! Good luck

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ID
#1054144 Review #1054144 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
New Reviewer

They always mess up my order

I ordered a shrimp burrito and I got either pork or beef? I don't even know what it was.
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ID
#1052669 Review #1052669 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue

Hope Someone From Doordash Reads This

I have become very concerned this week for the people that you send out to any place any where. My concern is that you up your age limit for the safety of teens. This is a very popular job with teens and young adults. My concern is whether you allow them to not continue the delivery if they feel they are in any danger. You have no idea who you might be sending them out to. This is a crazy world and there are monsters out there. What sort of security measures do you allow. Some teens are not so aware as others. All week I have been thinking about this, just had to bring it to your attention. What kind of responsibility do you take or not take in case something happens.
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1 comment
#1336550

First, this site is not monitored by DoorDash. It's a general complaint site.

Second, you have to be 18 to work for DoorDash so while technically a teen still an adult. Lastly, doordash requires you to pay with a credit, debit or PayPal. Sure, someone could use a prepaid card without identifying information with the intent of committing a crime but they still be pretty *** because the authorities would go strait to the delivery address they used. DoorDash drivers don't carry cash so robbing them is out of the question.

DoorDash won't even finalize an order unless it's paid for so the possibility of a dasher being robbed for the food is out too. I just can't think of a situation where someone working for DoorDash would be in any more danger than someplace else.

Heck, even if a 16 year old could work for DoorDash (they can't) I'd be more concerned about my teenager working at a fast food joint. Those places get robbed all the time.

ID
#1052554 Review #1052554 is a subjective opinion of poster.
Reason of review
safety of teens and young adults
New Reviewer

Wanted to speak with customer service

The phone rang for about 5 minutes and nobody answered. Then I was disconnected. I am trying to become a dasher however, your homepage wont load and keeps saying error 500.
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ID
#1052340 Review #1052340 is a subjective opinion of poster.
Product
Doordash Website
Reason of review
Damaged or defective
New Reviewer

Order is totally incorrect

I ordered a foot long with only mustard and mayonnaise with cheese only.. ND THEY SENT Tuna fish with everything, olives which I'm allergic to, Cucumber, pickles, etc.. Items that don't even go with tuna fish
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ID
#1051142 Review #1051142 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
I completed my dinner order via the mobile app. They charged my credit card immediately. The Food NEVER came. Can't speak to a live person. After sending multiple chat and email attempts, Door Dash said it was a technical order, no apologies, no credit. TERRIBLE...
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ID
#1050966 Review #1050966 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Doordash Food Delivery Mobile Application
Pros
  • Convenience if it actually worked
Cons
  • Irresponsible
  • Unreliable
  • Worst possible service
Reason of review
Poor customer service
Preferred solution
A sincere apology. Compensation for a lost meal, lost time, grief of lacking dinner for the family when expected, public admittance of poor and insulting service
Doordash charged me 5 times for an order that was never delivered they have no phone number listed on their app for customer service and no way for me to get in touch with them I am so angry I will never use this app again. before this I was a very frequent user of the...
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1 comment
#1332599

Call them at 1-85*-***-****

ID
#1050652 Review #1050652 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
New Reviewer
STAY AWAY. Do NOT use doordash. Do not drive for doordash. I was a driver and they treat their drivers like expendable cattle. They cheated me out of my referral bonus and have unreasonable expectations of their drivers. I was promised a referral bonus for delivering...
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1 comment
#1332601

They screw over their US order placers also. They don't pay full bonuses and pay late a lot!

ID
#1050136 Review #1050136 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

I need my money

My friends and I ordered food. My friend put her card information in replacement of mine. After we were informed that the restaurant is closed, we tried contacting the restaurant, they stopped the order, so we called Door Dash to reimburse her and he said they will within a few days, it's been 2 weeks, and still no payment has been made. Is there a number I can call to speak to DOOR DASH representatives??
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1 comment
#1332603

Call them at 1-85*-***-****

ID
#1048678 Review #1048678 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy