Unclaimed
DOORDASH
Reviews and Complaints
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
New Reviewer
My app is showing California instead if Texas
Android App Issues showing wrong state
ID
Product
Doordash Food Delivery Mobile Application
Delivery should take 55 to 65 mins. It took around 90 mins. The dasher could not find my building, despite the address being on the front door of the building. Then once he found the building he failed to check in with the guys on the desk, instead calling me. How hard...
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ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Placed an Order at 8:05... received updates up-to and including my food being delivered. Never revived it. at 9:40 i cancelled the order. Called customer service and was told that the order had be placed and cancelled, but never submitted to the restaurant or a...
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ID
Service
Doordash Delivery Service
Reason of review
Order processing issue
No DoorDash Service -- Website Fails
Though I have an established account with DoorDash .. in attempt to order today... cannot log in -- advised "enter a valid email address".. I'm using the email address they use to contact me. Tried resetting my password, and it still asks for "a valid email address". Their email to me below: From: DoorDash [mailto:support@***.com] Sent: Friday, May 12, 2017 12:04 PM To: Paula Keith Subject: Password reset on www.doordash.com You're receiving this e-mail because you requested a password reset for your user account at DoorDash. Please go to the following page and choose a new password: Your username, in case you've forgotten: pkeith@***.com Thanks for using our site! The DoorDash team.
ID
Product
Doordash Website
Reason of review
Bad quality
DOORDASH
MY REVIEW IS FOR LAS VEGAS DOORDASH! First off i use doordash at least 4x a week and recently i ordered from them and they said it would take 3 hrs for my food so i cancelled and ordered another restaurant from them i called and asked would my money be refunded on my card or credit either one is fine $20.. they said we will refund your card 5-7 days .. forward i looked no refund on my card i called the customer service out of south San Francisco and they claimed that my refund was refunded to me i never received it, she them asked me to take a pic of my bank statement and email them i said no i'm not giving you my bank statements for $20 dollars i spend that every time i order.. then she passed me to a rude *** manger who continuously cut me off and was rude and loud.. so im cancelling and going else where the delivery people are the best but customer service was rude and not helpful at all AND OFFERED NO RESOLUTION other THAN call your bank that is not our problem
ID
Location
Las Vegas, Nevada
Service
Doordash Delivery Service
Pros
- Delivery people
Cons
- Customer service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
I have received my food which I ordered through door dash the person he had directly entered my house he has given my food and I found the the person to be delivered is a lady and the person who gave me the food is a guy and when I questioned him how can u enter...
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ID
Pros
- Easy online ordering process
Cons
- Made me feel like they could care less
New Reviewer
I placed an order for delivery and was surprised when the restaurant only had a doordash option as I thought they had their own personal delivery person... Anyway I was always skeptical about a random person delivering food that was not associated with the restaurant...
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56 comments
Laqueta Hgu
#1965434
DASHDOOR RIPPED ME OFF SOME ONE USED MY DEBIT CARD AND CHARDED $217.90 FOR AN ONLINE ALARM SYSTEM IN NANAIMO BC
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ID
Service
Doordash Delivery Service
Cons
- Fact that i was scammed out of my order and my money
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
I placed 2 orders through door dash within 2 days. The first time, the driver never showed up so I had to call customer care waited almost 45 minutes chatting with some agent and eventually driver decided to show up. The second order, some unprofessional rude driver...
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2 comments
PissedConsumer1707044
#1707044
SAME!!! DOOR DASH IS A SCAM They never showed up with the food!
I am going to order again and have the police with me next time.
The restaurant said that it happens ALL THE TIME! Why would the restaurant do business with a company they know is a scam?
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ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Full refund
All their customer service for phones is outsourced to India. They are not trained very well, their understanding of how delivery service in the US is non existent. Run from this company or they will $$$ and problems are never ending. TO sum it up, Bad Service, Bad...
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1 comment
PissedConsumer1329936
#1329936
Then stop using them dip-*** and stop repeating the same words it is no help.
ID
Service
Doordash Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Have better customer service. Stop outsourcing your CS.
Absolutely TERRIBLE SERVICE!!!!
I ordered food and waited an HOUR AND A HALF AND THE APP SAID DELIVERED. The guy NEVER CAME OR CALLED ME. Then customer service told me they put the order through again. When I checked the app they hadn't. THEN had to call back AGAIN, and they accused me of putting the wrong number in??? I put my OWN PHONE number in the account AND multiple comment sections!!! I KNOW MY OWN *** PHONE NUMBER. Then they wouldn't refund me and made me order AGAIN through the app!!! This is hours later and now I'm STILL waiting for the second person, because they wouldn't refund my money!!!! TERRIBLE TERRIBLE TERRIBLE SERVICE!!! NEVER EVER USE THIS!!!!!!!!!!!!!!
1 comment
ID
Product
Doordash Food Delivery Mobile Application
Reason of review
Bad quality
New Reviewer
Update by user May 06, 2017
She claimed to have called and confirmed that i was allowed to remove it they said yep but afterwards still put rice .. Iwont pay for it at all even if the second was free im still out $11
Update by user May 06, 2017
If i am not refunded I do warn doordash know I am never using you guys again you...
1 comment
PissedConsumer1988519
#1988519
Yeah doordash is a bunch of crap. There are some merchants who are very kind.
I ordered from a place and they forgot and item. I called them and they said that they themselves would bring me the missing item in an hour when they able. However i fell asleep. When they tried to call me i did not even hear the phone ring.
I texted the phone number when i awoke later. They were so polite and said they had brought me 2 items and said they would bring them the next morning
ID
Service
Doordash Delivery Service
Cons
- Missing items
- Being told my money would be credited but was not
- No way to easily contact customer service
Reason of review
Not as described/ advertised
Loss
$11
Preferred solution
Full refund
Worst Company
Food was supposed to be delivered by 7:25. At 7:40 I contact the driver and he is not even at restaurant. Business clearly based or outsourced to India. Offered me a credit for future use. I spent 40 minutes getting the refund. Will never use this company again. Horrific experience. Do not waste your time ordering from this company unless you like to waste your money waste your time and set yourself up for a horrendous experience. Do not ever order from this company. do not ever order from this company. Food was supposed to be delivered by 7:25. At 7:40 I contact the driver and he is not even at restaurant. Business clearly based or outsourced to India. Offered me a credit for future use. I spent 40 minutes getting the refund. Will never use this company again. Horrific experience. Do not waste your time ordering from this company unless you like to waste your money waste your time and set yourself up for a horrendous experience. Do not ever order from this company. do not ever order from this company.
ID
Service
Doordash Delivery Service
Reason of review
Order processing issue
Loss
$40
TERRIBLE COMPANY
I ordered through Doordash 4x and had 3 TERRIBLE experiences!!!! Too much to explain all of them, but last night took the cake and I will NEVER order from them AGAIN in LIFE!!!! I placed an order at 9:45pm, my order was supposed to arrive at 10:43pm. The app showed the place was making my order and my driver Jose was waiting on it, i checked app again and it showed my order not being made and another driver by the name Luz will be picking my order up. I received a text from Luz @10:51 saying she had to stop to use the restroom, and will be picking my order up shortly. @11:08 she texted me to tell me that the place never received my order and she have to contact DoorDash & she going to place my order now and it will be 10minutes. Then @11:33 she texted to tell me that she's sorry but their credit card won't go through. She have to contact DD again. I called DD to explain what's going on and how long I've been waiting. She put me on hold to call the driver to check on my order. She came back on phone and said the driver is 5 minutes away. 10 minutes done passed and still no order. I texted driver to see if she on way and she said the restaurant is making my food all over again. Long story short they are liars. I cancelled order &went to bed hungry. Oh and one time they charged my credit card 3 times for the same meal. I did eventually get the money back in my acct but that's besides the point. Oh and don't place an order and try to cancel right away. They will lie and you have to go through H_LL to get it cancelled. This company is NOT DEPENDABLE and the customer service is no good!! Not that I want free credit but all what I've been through and the inconvenience and the lies and me waiting over 2 hrs for food and never got it. Not once have they offered me anything. All they said was I'm sorry you had to go through that. Smh
ID
Service
Doordash Delivery Service
Reason of review
Order processing issue
Hello, We placed 1 Order to Taco Bell 1 Order 7-11 Order from 7-11 never came( yet charged on my bank statement) The second order to Taco Bell was brought twice(all different things in each bag- no where close to our order) Yet 4 charges appear on bank statement. When...
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ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Order Never Filled
I placed an order two days ahead of time for an appreciation lunch. When I checked to make sure it was delivered (an hour after the delivery window), it was "in progress." I chatted with a customer service agent who told me the restaurant wouldn't accept my order and they hadn't realized it until I contacted them. So an hour after a lunch for a dozen people was supposed to be delivered, I'm informed that it has not even been processed. They offered me a refund which was crazy - of course they should refund my money, I got zero product or service. They also offered a me a $20 credit which is useless since I will never use this incredibly unreliable service again.
ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
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Isn't it obvious, you gave them the wrong address and they deliver your food to a guy at that wrong address so yeah thanks to you he got free food. Don't blame DoorDash for your ignorant mistake.