DOORDASH
Reviews and Complaints

3 hours and still no Indian food. Doordash driver won't answer the phone. Failed experiment. Time for them to be disrupted.

We placed an order on the website, and waited for restaurant confirmation for about 10 minutes before canceling the order. Several people saw the order cancelled, so we closed the window and ordered elsewhere. 30 minutes later we receive a text that the food was on its was and received an email that the order was confirmed. We had explicitly cancelled this order, but we're still charged, and so far have not gotten any food. There was no doordash phone number to call and fix this, but we tried the support chat and got no response. We've emailed a complaint And hope this will be resolved, but so far no luck.

I been driving for 5 years with a clean record in different state . When I apply for doordash they said I don't have a 2 years driving exlerience

After my food was 45 minutes late, I finally got the guy on the phone to admit that the driver just disappeared without picking up the food. No apology, and they only refunded my money after I made a stink about it. Afterward, they only attempted to make this right when I made it clear that I would never use them again. Door Dash cares nothing for retaining good customers. App deleted. Good riddance, I hope you run out of business soon.

Doordash crossed my addresses when completing my order, and told the delivery guy to go to the wrong address. I noticed within 10 minutes of the order being placed and immediately contacted Doordash. Not only did they fail to cancel the order, they failed to even contact the delivery person. I ended up spending the next two hours fielding calls from the delivery guy and emails from Doordash (who could not be reached by phone). My food was never delivered. Doordash ducked my calls and emails for the next two days and finally said sent an email saying they didn't care and would not be issuing even a partial refund.

Okay, this company from a consumer end has gotten wrong 50 of the 75 orders we have made. We overlooked, and because we knew would fall back on there drivers, let it go. Now here is bigger issue, they change the options to cancel from order or use vendor recommendation. He is the bottom line, there processes suck and doomed to failure. They can take there *** token refunds and shove it! We finally asked as the orders were so bad, and obvious they are only concerned about themselves. If you read about the company or the way they set up there poor dashers. It really is a bunch of unethical TIGHT self serving Stanford boys, with NO COMMON sense. Brains don't always make good business men. The CEO must be a real self serving ***! Never had such a one sided experience over time. There website is foul! try to fins a phone number, to change or remove your credit card. Try to cancel your account! IMPOSSIBLE! You can at times chat, and oh I am so sorry, oh were so sorry your not happy! Oh so sorry! then ignore everything you are saying and offer you a $6.99 delivery fee, I am sure they pull from there driver. I would bet they don't even give the driver the tip the they force you to add. Bottom line, they SCREW UP because of bad policies. Send you $30 of incorrect food, you tip $6 and they refund you $6.99 which they I AM SURE THEY TAKE FROM THERE DRIVERS. *** WILL NEVER EVER GET A PENNY FROM ME EVER AGAIN, BEWARE! LISTEN THEY ARE QUICK AND OFFER ALLOT OF RESTAURANTS, BUT I THINK THEY LAY IT ALL ON THEIR DRIVERS AND THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER SEEN. COMPLETELY SELF SERVING. IF THIS COMPANY REALLY GOES PUBLIC, I WOULD STAY THE *** AWAY. THERE VALUE HAS TO BE SMOKE AND MIRRORS OR ON THE BACKS OF THEIR DASHERS OR CUSTOMERS. I FEEL SO BAD FOR THEIR DASHERS AS THEY CALL THEM, HAD NO IDEA THERE MADEL WAS THIS MUCH OF A ***.