Unclaimed
DOORDASH
Reviews and Complaints
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
New Reviewer
Short Review on April 22, 2017
NO ANSWER FROM CUSTOMER SVC SUPPORT ...RED CARD DECLINED 3x's
ID
Reason of review
Poor customer service
Doordash Delivery Service Review
My delivery never showed up and I got no notification. I won't use this device ever again. When you give an time of arrival it is expected it will arrive then and if not a notification should be sent. If it is never going to show you should give credit and refund the customer and notify them as well.
ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Doordash - Review in Delivery category
Instead of willfully convincing your customers that a certain restaurant is open when it's not, maybe you could be upfront with your patrons and admit that a certain option is closed and unavailable... I don't know, maybe because OUR TIME IS VALUABLE, AND NOT EVERYONE APPRECIATES BEING SWINDLED INTO SPENDING HALF AN HOUR TRYING TO SELECT FOOD, ONLY TO BE TOLD THAT THE *** PLACE IS CLOSED, AND THAT IT HAS BEEN CLOSED FOR THE LAST TWO HOURS. Update your ***, you retards. You literally lost business today because of your ***, congratulations.
ID
Reason of review
Order processing issue
New Reviewer
Short Review on April 17, 2017
We got charged and your ststem said we were declined yet our bank shows we were charged
ID
Reason of review
Problems with payment
Doordash Delivery Service Review
Door Dash Austin Tx is bull *** waited over an hour for food and it NEVER GOT HERE. They say sorry we can refund. ITS NOT ABOUT THE REFUND IT THE FACT THAT I CHOOSE THEM OVER POSTMATES AND THEY FAILED. DO NOT TRY DOOR DASH THIS HAS HAPPENED BEFORE. Postmates here I come.
ID
Service
Doordash Delivery Service
Reason of review
Order processing issue
Doordash - Delivery Service Review
My order was over an hour late. The food was warm like it was sitting in the sun. The cheesecake had melted. DoorDash did nothing about it except offer me free delivery for next order. I had to throw out my entire order for my safety and DoorDash would not even acknowledge the safety issue of delivering food in an unsafe way. It was a salad. I salad that had been siting in the sun for over an hour!! It is a scam!!
ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Doordash Delivery Service Review
Don't make a mistake and order with doordash you will regret. You stay hungry and still get charged
ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
I ordered bww yesterday for dinner. I specifically said BONELESS on my order! They ruined my order and made traditional, which is clearly the restraunt's fault. They doordash guy came in such a rush, the sauces of the wings were everywhere. The boxes were not...
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ID
Product
Buffalo Wild Wings Chicken Wings
Reason of review
Bad quality
New Reviewer
Short Review on April 15, 2017
I lost my red car how i can get ?
ID
On Tuesday, I placed a large order through DoorDash for a Thursday delivery that was meant to feed an agency of 300. I even called the restaurant on Tuesday to give them a heads up that a large order will be placed through DoorDash. I received confirmation from...
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ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$1447
Preferred solution
Let the company propose a solution
Doordash driver arrived 45 minutes late. Food from a reliable, known restaurant was cold. Driver said "THEY gave me two orders". But I'm betting HE asked for 2 orders and tried to make them both in 1 trip. With mine being the second one, and therefore, very late. Just...
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8 comments
PissedConsumer1605884
#1605884
you’re a damn idiot. that’s not the drivers fault.
they HAVE to accept the order, if not their ratings go down. doordash just throws orders at you even if they’re not at your convenience and give you impossible delivery times, you should be complaining to the company and the way their system works not a driver who has no control over it. big dummy, the rating system also, for anyone out there who doesn’t know, it’s towards the DRIVER not the company, and usually 90% of the time the reason your food is cold/late is doordashs fault because they don’t let the customer know when they can’t find a driver for their order in the area, or when they’re giving their only driver in that area multiple orders because they don’t want to seem like their system SUCKS which it does. You think someone who depends on ratings for their job will purposely do something to mess it up?
You’re dumb. you’re an angry customer with no common sense just wants to point fingers at someone.
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ID
Service
Doordash Vehicle Driver
Reason of review
Problem with delivery
Loss
$45
Preferred solution
Price reduction
New Reviewer
You may have heard of or used food delivery services like DoorDash. I used DoorDash quite a bit until last week when suddenly the delivery person asked me for ID. When I asked why, he said he didn't know, that it was the first time it was marked in the system. I...
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4 comments
David W Vzy
#1994789
oh can y leave me a message on facebook ? so that i can work on this project ?
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ID
Product
Doordash Account
Cons
- Crappy service and rude interaction
- No way to easily contact customer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
DONT SCAN ID AND MAKE CLOSING ACCOUNT EASY AND ON THE WEB SITE
Doordash - Delivery Service Review
Ordered my several hours ago and still has not arrived. I contacted them at 30 minutes late and was told my driver had just contacted "dispatch" saying they were waiting at the restaurant for my food and were worried it would be cold. I was asked what i wanted, to which i replied, a refund and my cold food. They told me that would not be a problem and my driver would be in way shortly. Another 30 minutes go by and still no food. So, i contacted them again and received a response that they aste looking into the matter and would contact me in 10 minutes. Well, it has been over another 30 minutes and i still have not received my cold food. This is ridiculous. I just had a baby 2 months ago that i am taking care of, while i deal with the foot i just broke and cannot put weight on. Worst service ever.
ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
This operation is so horrible it's *almost* comical
I placed an order at 10:30am for 17 items totalling around $200 for delivery from 11:30am-12pm for an office meeting. The order finally arrived at my office at 2:05pm and EVERY SINGLE ITEM WAS INCORRECT. Called customer service multiple times, each time 30-45 min apart and each time the customer service person flat out lied to me and told me that the door dasher, "James", "Villma" or "Jasmin" were already at the restaurant and putting my order in and I should wait another 20-25 min and it will be there. Each time, I called back they told me the same story but with a different name. Finally caught on to these lies, and demanded that I get the real story and the rep broke down that the company is growing too fast and their software is too buggy and that they don't have enough manpower to service the demand, hence the reason why they just flat out drop the ball on large orders. What? WHAT? Then don't take on the business if you can't actually handle it. This is not the consumer's problem, it's the company's problem. I don't know what level of incompitence you need to have to get that many things wrong when there's only a couple options on the menu (it was from Qdoba). Or to be that delayed. How is this compnay still in business when they can't get delivery OR orders correct? I mean I understand mistakes happen, but if I knew a customer was waiting over 2 hours past the promised delivery time, I would make *** sure that every single item was correct so at least they can enjoy the meal they waited over 2 hours for. What a bunch of ***-artists.
ID
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$200
New Reviewer
Short Review on April 10, 2017
Arrived at doordash orientation no one showed up? What do we do? 4/10 phoenix Arizona. At 1pm
ID
Reason of review
Problem with delivery
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I'm confused. If they have dropped the ball before on large orders why would you order through them again on such a critical order?
Fool me once, shame on you.
Fool me twice, shame on me.