Sherinda T

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Verified Buyer
|

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Verified Reviewer

Why yal charge my account 9.99 on 9/7 and yal didn't deliver my food

DoorDash - Why yal charge my account 9.99 on 9/7 and yal didn't deliver my food
I order food from McDonald's forgot the date but never was brought to me and doordash took 9.99 from my account when no one never showed up
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Loss:
$10
Cons:
  • Being charged but not notified it was never going to arrive
  • Order not being delivered

Preferred solution: Full refund

Chris J Xkt
map-marker Sumner, Iowa

We accidentally paid $9 for a red card, can we get a refund?

My son signed up to be a shopper and accidentally paid $9 for a red card, can we get a refund? He used my debit card.
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Loss:
$9
Pros:
  • Set hours

Preferred solution: Full refund

James B Cmh
map-marker Mechanicsville, Virginia

I want to stop the monthly charge os $9.99 which is being charged to my credit card.

I want to Stop the monthly credit card charge that is being applied to my credit card. Please stop the monthly credit card charge that is being charged to my credit card. If necessary, please call me at 804-658-****. .
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Loss:
$10

Preferred solution: Stop monthly charge.

User's recommendation: Okay

Gary W Agx

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Verified Reviewer
| map-marker San Francisco, California

Complement to DoorDash whether people want to believe it or not 56 $700 to psalm is all it takes to survive and take care of themselves where is the DoorDash Inc. CEO down it’s just punk change I lost

More details of what happened I tried for the last month to rectify this problem I was even stupid enough to continue to drive for these people thinking that they would make it right they didnt. One day Ill wake up and check Ill have October November December paperwork stating what I made next day I wake up I dont have December as of yesterday I had nothing showing for the month of December and I drive or I was driving every day for these people and this is the things that I get from these people they were literally passed the buck.

For hours and I mean hours I would be on this phone trying to fix it getting hung up on getting hung up on being told we cant fix your concern go to DoorDash direct OK DoorDash direct to say we cant fix your problem go to DoorDash or whoever just got done telling me to go to them thats the way its been for a month I honest to God dont know what else to say I'm so disgusted with this company. And what makes it worse is not one of them from the CEO and I mostly blame you and all your little flunkies for the stuff that's happening to the drivers out here.

If you took the time to do your job and see what's going on, we wouldn't have this issue. The fact is that one of you out of 850, so you claim employees that has not to be counted the drivers so Im going to direct it to you 850 people sitting up at that office your cowards to you'reake you're heartless because not one of you have a common courtesy to call a person and try to fix it not one of you have the common courtesy to call and verify what I'm saying because IIT'all the truth you disgusting foul disrespectful cowards and that's the last time Im talking my name is Gary White I was a driver for DoorDash and this is how they treat us drivers

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User's recommendation: My recommendation is this to all the companies other everybody’s the same but DoorDash my recommendation is this people need to shut you down to teach you a lesson so are you people is it sponsored DoorDash used DoorDash these are the types of people you want to support I’m not the only one that’s doing this to I might be the only one running my mouth about it but trust me I’m not the only one use Uber or whoever use a taxi cab to bring your food or whatever it is you need just don’t use DoorDash so we all can teach companies like this that everybody’s equal but if you wanna sit and start comparing notes people like us out here driving that you think is replaceable you don’t give a *** you’re wrong the drivers is what made your company what it is getting the stuff there when you were supposed to if you were in the Bay Area hey just so that you don’t use DoorDash give me a call I’ll personally go drive and get your stuff for nothing just so I can spy and show this company that they’re trash

Stephanie D Mod
map-marker Palm Beach Gardens, Florida

Long wait for delivery

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Customer service was horrible for an after the fact incident. I waited for ever after receiving cold food and they offered to do nothing to replace my food at 8:30pm
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Preferred solution: Full refund

User's recommendation: Steer clear

Kirsten D Bht

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Verified Reviewer

Worst company ever

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First order from door dash: they used some sort of GPS pin instead of my address to deliver my food. But the pin was on my neighbors house on a different street.

Wrong house. Never got food.

Second time, I in clouded notes saying DONT use the pin!! Use my address and plug into Google maps, Waze, what have you. Guess what happened?

Went to the wrong street again and never got my food.

Third time, I called customer support ahead of time and said to put a prominent note on my account to use my ADDRESS and not the wrong gps pin. I texted the driver and told him the same thing. Guess what? Went to the wrong house.

I called him since I saw in the map that he was on the wrong street. Didnt speak English.

After some Google translate action and 2 hours, I got my cold, disgusting food that even my kids wouldnt eat. When I called, they offered me nothing.

So, yeah, wont be using DoorDash EVER again.

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Loss:
$200
Cons:
  • Slow slow slow
  • Horrible company
  • Not having my account being logged into

Preferred solution: Full refund

User's recommendation: Don’t use!!!!!

Crystal F Gzm
map-marker Chicago, Illinois

Order not delivered

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No resolution. Door Dash blames Ulta. Ulta blames Door Dash. Money stolen and gone. No product in hand. I will never buy from Ulta, despite being a Diamond member, and will not use Door Dash. Pathetic *** companies.
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Loss:
$191

Preferred solution: Full refund

User's recommendation: Do not order same day from Ulta.

Antonio W Jau

I got background check and it says consider what to do next it's say contact doordash

I have applied for door dash and I got my background check back and it says consider I want to know wht the next step to take my name is Antonio Whaley but my background has my name with both last....Whaley for my first and Whaley for my last it was a typo but could not Change it but I want to know if I have the job or not thanks
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Pros:
  • Great company
  • Good service in general
  • Good workers

Preferred solution: Job

Melissa H Pqv

I can’t even talk to a person but you took my money but I have not received my order

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You took my money but its been hours and I have not received my order and Ive tried to call but you cant reach anyone ridiculous
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Cons:
  • Everything and no humans to talk to

Preferred solution: Full refund

User's recommendation: Don’t use them

Tammy W Ovy

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Verified Reviewer

Cannot get help from customer service

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Mine and my husband's app will either not show any restaurants or only 5 this only started a week ago all the icons at the top to choose different things are gone but yet my son's is fully working all my neighbors are fully working and can see over 30 restaurant storis birdie restaurant stores et cetera every time I call customer service they tell me it's because of my delivery location and people aren't delivering here anymore that's not true when all of my neighbors and my son can see everything my husband and I used to see a week ago. There was one customer service agent that tried to help me for 2 days she called her escalation department they gave her an excuse that we just don't have anything around us that delivers and hung up on her the supervisor refused to help us saying the same thing well that's kind of impossible considering that everybody else around us can see everything that my husband and I could see a week ago

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Pros:
  • Ease of order
  • Convenient home delivery
Cons:
  • I received awful customer service
  • Food never came
  • Phone customer service is not available to customers

Preferred solution: Everything restored to what it should be was a week ago and whatever body else around us can see

User's recommendation: Don't trust customer service

Delise G
map-marker Birmingham, Alabama

Missing pie from ordet

I didnt receive my pie that was ordered. Driver promised to return with item and never returned. My milk shake was uncovered and the pen top was dirty
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Loss:
$18

Preferred solution: Full refund

Anonymous
map-marker Dorchester, Massachusetts

Cancelled subscription

I cancelled my subscription because this service is not for me. It took two calls to customer service to get the refund, but the customer service agent was pleasant and helpful.
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Tylene Boo

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Verified Reviewer
| map-marker Lakeland, Florida

No one called me back

I called and did an online complaint and nobody contacted me to respond to make sure that this matter was taken care of that severely upsets me. For a company that has a customer service line and wants to make sure that their customers are satisfied there has not been communication to resolve the matter. Furthermore I have a dash pass as well as make regular orders and yet nobody seems to believe that this is a matter that needs to be resolved that is very upsetting and it is also very deterring do I want to continue my dash pass do I want to continue using DoorDash.
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User's recommendation: Not recommended

Cynthia D Gtr

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Verified Buyer
| map-marker Neptune Beach, Florida

Use of red card

DoorDash - Use of red card
Had to use my red card for a payment of $41.81. Will I be reimbursed for that? Not sure how this card really works. Could you please explain? Also, my pay is not going on my DoorDash debit card. Could you help me with that please?
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Loss:
$42

Preferred solution: Full refund

Nancy R Vun
map-marker Salem, Oregon

Order not received.

First time DoorDash order. App says order was delivered to my door by Ian. Order was picked up from merchant, but I did not receive it. What do I do now?
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Loss:
$24

Preferred solution: Full refund

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