DoorDash
Reviews and Complaints
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Verified Reviewer | Atlanta, GeorgiaHorrible customer service
User's recommendation: Use Uber eats
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasStill coming to my address for pick up. 6822 Dusty Dawn dr houston,Tx 77084
Preferred solution: Stop coming to my residence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chappaqua, New YorkWrong delivery address
Preferred solution: Let the company propose a solution
User's recommendation: Use another delivery service
My order
- Cant think of one right now
Never received order
Preferred solution: Full refund
Need help finding our order
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy order is incomplete
Preferred solution: Full refund
Driver ignored instructions
Preferred solution: Apology
User's recommendation: pay attention to instructions
Cold food instructions not followed
Preferred solution: Full refund
Unfair Policies Concerning Referring Dashers and "areas or zones"
I referred my friend to DoorDash. She forgot to put my ID in her application when she signed in, so she contacted DoorDash support after a few days to ask them to add me as the person who referred her, so that we could get the $200 incentive for referring someone that is actually Dashing.
Well. After she spoke with them, they told her to contact me and have me contact support! Why??? I still have NO idea.
I spoke to Jean Ezekiel, Rhashad, Victoria C (TWICE - Once on my phone until I got kicked out of the app) and once on my PC. Only to be told after an HOUR and a half of dealing with these employees sending me round and round and transferring me, I was told that I am not eligible to be added as a referring Dasher EVER because I am not in the right zone or area to be able to get the bonus! What a crock of *** I drive almost 30 minutes to drive every time I Dash and I have a 99% acceptance rate, with a 100% completion, whether there is a tip or not! I do not dismiss orders, except one that was 9 miles away for $3.00.
No way. I had to drive through 3 cities to get that. I am incredibly disgusted with this resolution, and I think that they (DOORDASH CREATORS) Should put something into place where people can go back and add someone as their referring Dasher. One time, no more.
Once the person is added, they cannot be changed. But SOMETHING to keep this kind of ridiculousness from happening.
C'mon DoorDash, get your *** together! You're looking really *** compared to Lyft, Uber, and Instacart right now!
Preferred solution: I am a Dasher as well as a customer. I want someone to add my referral to the person I referred, and I want to get the bonus incentive just like everyone else! I have been Dashing for 2 years!
User's recommendation: Order more food and tip better than nothing. We drive our own vehicles and do not get compensated for gas or mileage! We get a base pay of usually $2.50 - $4.00 depending on distance. If you don't tip, we get nothing. Which is why sometimes people leave your food for hours. Because you don't tip.
Poor customer service
- Easy work
- Hung up when still trying to talk and confirm refund
Preferred solution: My pay for the week
User's recommendation: Make sure you call them or aleast try to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaI can’t see the order I need to deliver to
Preferred solution: Deliver product or service ordered
Food was never delivered need a refund
Dasher picked up my food and went home with the order got a message saying it was delivered my order was never delivered now no one is answering the phone and I can not connect with a chat bot I need a refund for the food I never received!
Preferred solution: Full refund
User's recommendation: Do not use door dash
Gift card errot
Preferred solution: Full refund
Haven't received pay check
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You can easily follow your delivery in the app. The drivers nor Doordash are responsible for how your food is prepared.