order food service customer customer service delivery money driver door app

Use another service | DOORDASH review from Sacramento, California

1.3
Details
I have to say that of all the food delivery services that are out there doordash has the worst customer service... the driver picked my food up almost an hour and a half before delivering it.. I reached out to their customer support 30 minutes after expected delivery (40 minutes after the driver picked up my food) to ask about my order and they told me that it's because he had other deliveries to make (ps their app showed him less than 4 minutes away from my address 20 minutes after picking up my food), and confirmed my food could be delivered cold. I can honestly say I've never had this issue with Postmates or any other service... they don't pick my food up until they're ready to deliver.... and they deliver on time... when I did get my food, it was missing an item, and cold.. not even lukewarm.. but completely cold... If you are considering delivery.. go with someone else...
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Review
#1092813 Review #1092813 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Friendly delivery guy
  • Easy to order
Cons
  • Horrible customer service
  • Very late delivery
  • Cold food
Reason of review
Poor customer service
Preferred solution
Full refund

Terrible service! DO NOT USE!!!! | DOORDASH review

1.0
Details
I waited an hour only to be told my food was delivered when it never was and they offered me a $5 credit?!?! You cannot reach a human when there is a problem unless you wait another hour! Never again!!!!!
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Review
#1092783 Review #1092783 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
2.4
Details
I have used them for work (where since its not MY money used to get lunch I'll take the risk -- and to be sure there is RISK associated with using them) and they get it right about 80% of the time. Last Friday, though, I used them for my personal life. Mistake #1........
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Review
#1091712 Review #1091712 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Easy to use website
Cons
  • Lack of follow through and poor customer service
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Let the company propose a solution

Can't my food come on time and be hot? | DOORDASH review from Los Angeles, California

1.0
Details
Every time I order from Olive Garden I don't get my food until 2 hours later. When I make orders from other restaurants like Jersey Mike's my food is cold. I have had to microwave some food. I don't know if it's the driver not getting there on time/knowing how to deliver food properly or the restaurants. Either way I'm not happy.
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Review
#1090938 Review #1090938 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
1.0
Details
I placed an order with doordash yesterday. The restaurant was posted to be open until 8:30 PM. I had my order in the computer by 7:15 PM. In the mean time my account was debited for the cost of the food, and the time of delivery was scheduled for 7:54. Well the time...
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2 comments
Anonymous
#1362280

That is because they charge the customer FIRST before they even put the order through.

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Review
#1090473 Review #1090473 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Unreliable and no customer service contact
  • Take money and did not receive order
  • That they didnt place my order
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
Tags
  • dishonest
I've been using DoorDash for a couple years. I've never had any problems since the beginning when they messed up my delivery address. Tonight I ordered food and was informed it would be delivered by 6:03. At 5:35 I got a text from the driver saying he'd been waiting at...
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Review
#1090100 Review #1090100 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
I have had both Good & Bad service experience from Doordash. Doordash is priced higher than any other restaurant delivery service (Bitesquad , Grubhub, etc.) that I've used. About half of my orders through them come later than promised. But the service I received on...
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Review
#1090042 Review #1090042 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service

Trashy service | DOORDASH review from Arlington, Texas

completely forgot half my order
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Review
#1089710 Review #1089710 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Driver delivered to wrong hotel | DOORDASH review

Driver delivered my order to the wrong hotel (apparently he never bothered to verify the address) after waiting almost 2 hours for my order that was less the. 2 miles away. Customer service was not helpful and just offered to refund my order. This was my first time using this app and this will be my last.
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Review
#1089461 Review #1089461 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Making less than Street Workers | DOORDASH review

1.1
Details
The fact of the matter is that the Order Placers that helped DoorDash to where it is now has been left in the dark. I have been contracting with this company for more than 2 years and have seen its ups and downs. We understand that we are Contractors but as such, we are still workers and people that have bills to pay and mouths to feed. When the statement about outsourcing came out, we were thinking "great this means business is booming and we'll receive more orders and possibly better pay." We are making cents. Think about it this way, if you are logged in to work 4 hours a day and only make less than $10 for those 4 hours, having to pay your own taxes on top of that with no benefits. We literally make nada. We are just left in the loop as no emails are answered, no support is given and frankly left clueless as to why we are getting treated this way when we see that investments for the company are rising and we are making less than pan handlers on the street.
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Review
#1088169 Review #1088169 is a subjective opinion of poster.
Cons
  • Jobs taken away from us workers
Reason of review
Problems with payment
Loss
$60000
Preferred solution
Let the company propose a solution