I am so tired of Door Dash, but unfortunately, it is my only option. Not only that, there isn't anywhere on their website you can complain/ask for support!
(The kind of support I need.) No email address, nothing. So much for customer service! >:/
I order from Door Dash EVERY DAY for my elderly boss and his wife. There are two (2) restaurants I can order and it takes me less than a minute.
EVERY OTHER RESTAURANT is a different matter, however.
Here is the drill.
1. I put all the items I want to order in my cart.
2. Choose a delivery time of 6:00 - 6:30
3. Door Dash will not allow me to check out (it is greyed).
I call into Door Dash and explain the situation. "I order every day, I have to place the order, then you change the time."
5. Invariably, I get someone who says, "I'm sorry. We are not able to do that."
A disagreement in which I tell him/her that this happens EVERY DAY and IT CAN BE ACCOMPLISHED, I get frustrated and end up asking to speak to a supervisor.
7. At this point, Worker A is a little more willing to look into the situation. Puts me on hold for at least 15 minutes. (I know, I have a telephone that keeps track.)
When he/she comes back on the line, he "magically" is able/willing to comply with my wishes.
9. The entire process takes roughly 18 - 22 minutes.
THIS HAPPENS ALMOST EVERY SINGLE DAY, except for two (2) restaurants in our repertoire! GRRRRRRR!
I can't help but think this is something wrong with their program, but I don't know where I can go to complain?!
Ahhh....just pestered them enough and got an email address. I pray they listen.
Product or Service Mentioned: Doordash Food Delivery Mobile Application.
Reason of review: Order processing issue.