Anonymous
map-marker Romeoville, Illinois

My account is deactivate

Hi i was a good dasher and i was working like 5 days in the week than I traveled to another country it was a vacation and when I came back to start dashing my account is closed and when i sign up I found my account is deactivated and I dont know what the reason when i called the doordash support they told me I supposed to received a mail why my account is deactivated but I received nothing so just can I know reason and I hope for the door dash company to slove this problem because I am very interested to back a dasher Thank you. Mirna Alsannousi
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Layne L

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Verified Reviewer

Order

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Still waiting 2 hours later for my order . Really just wanna go to bed at this point. Really frustrated.
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Pros:
  • Stay at home
Cons:
  • Order canceled but reason given was not valid

Preferred solution: Let the company propose a solution

Anonymous
map-marker Lubbock, Texas

Account

I am paying for something I have no access to. My discover card is being charged. I have never used DoorDash would a English speaking person please call me
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User's recommendation: 806 200 ****

Ann B Fzi
map-marker Pensacola, Florida

Order all wrong

I ordered a bacon cheeseburger with chips. I got it with only the meat, no bun at all and French fries. I have a copy of the order attached to it which clearly shows what I ordered and it had my name on it so it is not someone elses order
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Loss:
$26
Pros:
  • Reliable on over a dozen past orders
Cons:
  • Poor delivery

Preferred solution: Full refund

User's recommendation: I don’t know. I use you guys all the time but I am getting frustrated with orders not being checked before they go out

Leslie L Wng

Fraud

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I was an almost daily customer of Doordash throughout 2020 through July 2021. Initially, this was a great service for me.

I was working from home because I was undergoing breast cancer treatment at the start of the pandemic. I'm in my early 40's and am a widow. Doordash was a safe way for me to order food if I didn't feel like cooking. I rarely go out due to my immune system being destroyed by chemo and radiation.

The service progressively got worse. Doordash would allege the were refunding my card, but that NEVER happened. I now only accept Doordash credits. The final straw was this week.

Back in the office, I ordered lunch. The dasher called to tell me my order wasn't paid for. I checked my account and there was no issue. The dasher was insistent, told the restaurant she was entitled to $5.50 of what I paid.

She told me that if I wanted my order, I would have to pay her cash! I hung up on her. I received the usual text messages from Doordash indicating my order was in the works, the dasher was on the way, etc.

Then next thing I know, the Dasher stormed into my office and threw the bag containing my salad, at me. Better me than my Paralegal.

She said Doordash hadn't updated the restaurant prices. I asked her if she realized she had just tried to scam me and told her to look at the door. I'm a name partner in a small law firm. Another attorney saw her throw my order at me, and he called the police.

Doordash never contacted me to advise of an issue. She was gone before the police arrived, but we had pictures and her tag number.

I called Doordash after speaking with the police to provide them with the police report number and advised the report would be available on Monday, August 2, 2021. They refunded the cost of the order in dash credits, and $5 for the "inconvenience". Assault is an "inconvenience".

Sure. The dasher is a liability, a scammer and dangerous. What would she have done if I had been alone or wasn't able to physically defend and protect myself? What about customers who cannot protect themselves?

I was furious, extremely concerned about other customers who will come into contact with this dasher.

They don't care. I contacted their legal department and hope they actually do something. Customer service is compromised of people from a different country who don't seem to understand the seriousness of this. The dasher hit me hard when she threw the bag containing my order at me.

Im not a weak woman, but I wasn't going to hit her back. I have an angry bruise and didn't eat the salad. The dasher is clearly unstable and could easily tamper with customer's food and drink.

I encourage people that have had issues with doordash that are serious, i.e. fraud, violence, contact the Attorney General's office consumer protection department, the FTC, your bank or credit card company, the BBB, and if there's violence, the police.

You can help prevent someone from serious harm.

Also, if you order grocery delivery from Walmart, they use doordash for delivery. If you dont receive your order, if it arrives in an untimely manner which makes cold and frozen foods unsafe, call Walmart directly. They will make it right. I had a delivery and the dasher got lost.

He didn't speak English, wouldn't answer his phone when I called or when the store called. He is no longer used by the store.

Th

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Loss:
$2000
Cons:
  • Orders constantly being wrong
  • Barely responding to emails
  • Wrong food or missing food all the time

Preferred solution: Nothing will resolve this issue. Fraud and assault are more serious than a refund, apology. Doordash should reimburse me for the emergency room visit.

User's recommendation: Use a different delivery service. Doordash isn't worth it. I'm only giving doordash one star because zero stars are not an option.

Anonymous
map-marker Branson, Missouri

Not able to fufill my order.

On more than one occasion, my order was accepted, my credit card charged, then order was cancelled. Then it is up to my bank to refund my money. This is NOT ok. If a vendor can't follow through, they should not be on line. It's never ok to tie up a customer's credit, or debit card
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Suraj G Oyf

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Verified Reviewer
| map-marker Sacramento, California

I'm waiting my account Is not working

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Showing my background check a long time Still awaiting my account please help me Please tell me how long can take more than four because Im waiting a long time
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User's recommendation: Please help me my account please log My Account still not working please help me log in my account and care much

Anonymous
map-marker Eagan, Minnesota

Deliveries

Some orders are farther away than the pickup area and don't seem like one would make much extra money for the gas that's being used. Would b great if we could select the area/distance we want to deliver to.
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Loss:
$120

Preferred solution: Full refund

Sharon W Dfh
map-marker Utica, New York

Complaint

Spoke to someone this morning referring my customer acct. I haven't used it in almost a year, I am a DASHER tho! I've been charged $9.99 for about 10 months in error and I am requesting a refund. Your agent told me today someone would contact me today by Email
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Loss:
$80
Pros:
  • Dasher

Preferred solution: Full refund

Shannon and heidi O

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Verified Reviewer

No refund

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Order was cancelled and no refund ordered Buffalo Wild Wings I guess the sauce I ordered was not available so they just canceled my order without calling me and never refunded my money!!!
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Loss:
$29

Preferred solution: Full refund

Janelle N Qns
map-marker Vancouver, British Columbia

Refferal

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Wondering how to fix someone I referred who didn't use refferal code given as it didn't work. Please call to help
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Preferred solution: For dasher to be attached to refferal code link

Nelly P Nng

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Verified Reviewer

I’ve been calling door dash to get my pay for the past week

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Ive called countless times and the operator who directs the calls keeps saying press 2 to speak to representatives and then says nothing was pressed and hangs up the phone on me totally disregarding my call alsoooo I was able to speak to someone through the chat and she or he also told me its because I needed to do it through q computer ( add my debit card ) which I tried on my laptop and it still didnt work I aske if they would give me 2 min to try with her on thw phone and disregarded what I asked anda told me to have a nice day anda closed there conversation!!!! All I want is there money I Earned myself and for door dash to stop giving m the run around and teach their workers better customer services
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Pros:
  • Never received
  • Wont use doordash again
Kyle L Jam
map-marker Reading, Pennsylvania

Food was COLD when received

First I received the wrong order then called back for a refund to redo the order when I receive the food it was cold
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Loss:
$87

Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

I want to talk about why I'm not getting a refund

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Door Dash many times over the past 2 years or more and yes have gotten several refunds and or credits. Recently that has not been the case. They wont give me either anymore and Im not exactly sure why! My orders were messed up from the restaurants; especially the completely raw burger from Island Burgers Restaurant; I asked for well done!! I expected more from DoorDash and island burgers.
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User's recommendation: Use DoorDash with caution

Anonymous
map-marker Lafayette, Indiana

765428****

December 12, 2020 they told me I will get my full refund and I still havent got it when will I get my full refund of 5600$
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