Kelsey W Szl

Nothing delivered

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I didnt get my order I would like a refund Ive been waiting over an hour and its impossible to get ahold of anyone about this issue
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Loss:
$20
Cons:
  • False advertisement and deliv
  • App always down
  • Delivery charge

Preferred solution: Full refund

Dinah S Prp

Charged twice for order

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I was charged twice for my order, so I called DoorDash customer service. Apparently it doesnt really exist, at least, Ill be surprised if it does. After being put on hold for over 30 mins, I was told that their specialized team would be contacting me within 24 hrs.
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Loss:
$43

Preferred solution: Full refund

Gabriella T Hdp

Not loading

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my door dash wont load at all but my other apps and internet are working. i have full bars. i need help i really need this money.
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Preferred solution: my door dash app to work. i am a dasher

Joseph M Oim

My order goes to the dasher but not to the store.

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Fix it or Im done using your app. I want it fixed in 10 minutes. I text someone 2 days ago who said my order would be delivered.
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Preferred solution: Let the company propose a solution

Cheryl S Raz

My food is being delivered 30 minutes later than you quoted in your message that was sent to me. When I called the driver he said you added 2 more orders on so he had to get them first.

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My food is still not here and likely to be cold. I would like someone to call me back! I also do not like this form is mmm of customer service. Id prefer to speak to someone and get a resolve as opposed to writing a review
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Orlando, Florida

Customer complaint

This past week i have ordered from two different places. Chick-fil-A showed the order being processed the dasher went to pick up the order. The location lost the order and the dasher resubmitted. It was assigned a different dasher and then the order was canceled completely. Second order from Taco Bell showed order being processed and was assigned a driver. When the driver showed up to pick up the order I received a call the order placed had been canceled. The reason given was because an item was not available. Canceled the order for one item? I will not be using the delivery option going forward. Very disappointed and frustrated
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Dejaun Hqw

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Verified Reviewer
| map-marker Atlanta, Georgia

I have two charges that don’t belong to me

On 10/02/20221 my card was changed 84.00 $ for meal I dont order 10/05/ my card was changed 25.00 for some food that I dont order
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Anonymous
map-marker Kansas City, Kansas

Where is my food

had order from Burnt end Barbecue that took more than half an hour to get to my house from the restaurant . Meaning the delivery driver took his sweet time delivering the food. Which was barely warm when it arrived. Possibly he took some other deliveries along with him and dropped them off before mine. No problem with that except too many of them makes the end person's food below parr and Not what I paid for, especially with fees.
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Janet H Rub

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Verified Reviewer

Inquiry

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DoorDash - Inquiry
DoorDash - Inquiry - Image 2
Received an order fro prizarros last week. Food was ilked. Called ASAP asking for a refund. DoorDash said the order would be refunded on my card. WHERE IS THE REFUND?
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Loss:
$38
Cons:
  • Poor delivery service by delivery driver

Preferred solution: Full refund

Nancy G Xjs

Charges on my bank account

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Transferred me to credit/subscription dept. no one answered. Why is there a charge of $9.99 mo on my account?
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Loss:
$10
Cons:
  • Late delivery so food cold no prices listed on receipt

Preferred solution: Why $9.99 mo charge.

Judy L Fvt

Delivery charge issue

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I keep getting charged for delivery fee when I paid for year subscription. What do I need to do to fix this?
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Loss:
$96

Preferred solution: Full refund

User's recommendation: Don’t use door dash as can’t reach customer service

Anonymous

Missed order

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I ordered from door dash at 10pm and my order was processed and eta was 1 hr. It was showing that the restaurant was preparing my order and I waited for an hour, and it showed it was out for delivery. The delivery person was almost near my location and suddenly in my door dash it was shown that my order was cancelled. I waited for more than an hour waiting for food and when I called for complaint they straight up say that well refund. I did not wait for an hour just to get my money back, it was the worst experience I have ever had with a food delivery app!
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Cons:
  • Are thieves
  • Supervise never available

Preferred solution: I want a refund and the product delivered at the same time for such a bad experience.

Pamela A Hhf

Contact doordash about multiple accounts

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Outsourcing to 3rd world location They had no answers and this is urgent ! As a senior I couldnt resolve issueJust wanted to verify accounts because they are all messed up with different phone numbers.
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Pros:
  • Sometimes reliable
Cons:
  • Paying for a service that is not truthful
  • Does not take action after multiple complaints of same issue
  • Took my money

Preferred solution: Remove old accounts setup new credit card and get compensation for horrible service

User's recommendation: Don’t ask someone from 3rd world country to help It’s a waste of your valuable time

Wynonna Rhg

I ordered sugar-free mints I got regular mints I am diabetic

The driver does not speak English all I want is to have the mints exchanged for the right ones thank you
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Preferred solution: Deliver product or service ordered

Rayshan J
map-marker Tampa, Florida

I’m trying to order and it’s error message

Trying to get a delivery and it want go through order of food I would like to order food not letting me
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Preferred solution: I would like to order thru door dash it’s not accepting my new address

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