Anonymous
map-marker Buffalo Grove, Illinois

I had coupon that was not applied

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My issue was resolved with you through the customer service phone number so I didnt have any problems with door Dash actually I really like to order stuff from door Dash and will continue to do so sorry for the confusion
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Anonymous
map-marker Jackson, Mississippi

Upset

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I ordered food for my kids. Got it delivered to the same address I always get it door dashed too. Call my kids and they havent received anything. Look at the picture that was sent to me and thats not my door. Its upsetting to pay all this money for something to be delivered to the wrong place and on top of that my children still hungry. We have to be more careful and pay attention especially with things like this!
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User's recommendation: 6

Mark M Kkk

Bad service and inedible food

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Food was delivered in terrible shape. Your driver had shaken the food and it was a mess. She had problem finding the front door of. 500 unit building which is absolutely crazy. If she cant find the entry, I wonder how she is working for DoorDash. I need my entire money for my last order refunded. It was a waste of a tip and order.
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Loss:
$76

Preferred solution: Full refund

Donna D Vwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Never received my order

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Good am, I ordered from a restaurant called Serious Pie in downtown Seattle. I was waiting for my order for a long time and my food is sitting there waiting . I ended up going to get it myself.
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Loss:
$15

Preferred solution: Full refund

Ryan C Aou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Credit that I didn't RECEIVE!!!

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I didn't receive my Credit to my Doordash Account of $42.47 that was PROMISED TO ME from 2 Customer Service & Supervisor. Due to the fact that the Credit was applied to an guest account that we didn't know NOTHING ABOUT!!

We ordered food from Claim Jumpers Website & then went and picked it up. Well needless to say the order was completely messed up & missing food, so we contacted the restaurant who said that they would refund the money. At which point they got back on the phone & processed to tell me that unfortunately the order was through Doordash which we knew NOTHING ABOUT!! So after contacting Doordash you guy's processed a Refund & Credit.

Well we didn't receive the credit so we called back at which point your customer service told us somethings to try & that should show the credit. Well no luck so we called again today & was told that the credit was put on a guest account.

I would PLEASE LIKE TO HAVE THE CREDIT MOVED TO THE PROPER ACCOUNT, SO THAT WE CAN GET THE CREDIT THAT WAS PROMISED TO US!!! It's NOT OUR FAULT THAT A GUEST ACCOUNT WAS USED...WE KNEW NOTHING ABOUT ORDERING THROUGH DOORDASH WHEN WE MADE THE ORDER!!!

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Loss:
$43
Cons:
  • Food always cold
  • Problem not resolved
  • Refunds to bank accounts promised that are not issued

Preferred solution: Full refund

Anonymous
map-marker Redmond, Oregon

Continue to be charged DoorDash pass

I canceled my door dash pass months ago and I am still being charged. I need the charges to stop and a refund for the months since cancellation!
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DONNA M Sqt
map-marker Allen, Texas

I was charged delivery fee and service fee

I ordered from Italian Villa in Allen Tx. I was charged 4.99 delivery fee and over 4 dollar service fee. I called Italian Villa and its not their charge. I pay Door Dash monthly fee Donna Montgomery 1007 Roaring springs Allen Tx Dcmonty11@***.net
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Loss:
$9

Preferred solution: Price reduction

Anonymous
map-marker Altoona, Pennsylvania

Order not delivered

I didnt get a refund. They kept me on hold for over 15 mins. I didnt have time to wait any longer. I went the Panera and they couldnt do anything about it. And the door dash delivery person never returned the order to Panera. So I am out $23.
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Bassil D

No delivery, driver is lost

The driver called our phone # asking for directions then it said order delivered but thats not the picture of our house address
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Loss:
$24

Preferred solution: Deliver product or service ordered

Michelle M Cwj
map-marker Memphis, Tennessee

Food never came

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I ordered a funnel cake it never came and I want my money Im pissed can I get my refund please please contact me 901462****
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Loss:
$20

Preferred solution: Full refund

Michele C Whm

My order is Severely messed up totally wrong incorrect

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DoorDash - My order is Severely messed up totally wrong incorrect

I receive the absolute wrong order from chipotle and when I try the food that we didnt get because Im starving it with the quality was absolutely disgusting I am very upset this is not it I came to say the least Im a pest customer and I canceled my membership with door Dash as well over this and we cant pump calling customer service they would not give me a refund on it I took a picture of the food I even offered to take all the food back in to chipotle nothing they wont miss it will give me an a call back or send an email if and when he gets approved my refund and Ill top of that they charge my bank an extra five dollars for the food and then denied it from their end but my bank statements dont lie

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Loss:
$29
Pros:
  • Delivery of food
  • Driver was nice
Cons:
  • Can not add select items on certain orders
  • Over charged repeatedly
  • Drivers should not be able to see tips

Preferred solution: Full refund

Anonymous
map-marker Arnold, Missouri

Order was cancelled by doordasher

Order did not show up Said they didnt feel like waiting. I was suppose to get a $15 credit and have not received
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Anonymous
map-marker Seattle, Washington

Condition of food

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I purchased breakfast. A yellowed piece of kale was the garnish and mushy orange slice. I'd been much better off. Now, I question the quality of the food.
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Anonymous

Highly disappointed

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My food was not picked up or delivered, waynesboro, Pennsylvania location. I had to go pick my food up myself.
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Anonymous
map-marker Kent, Washington

Having an issue with my app

I signed up with doordash 2 months now and my status still on the first step please check it out for me.
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