DOORDASH Reviews

Show reviews that mention
order food service customer customer service money delivery door driver refund
Filter review
New Reviewer

Order problem

DOORDASH - Order problem
Two times now they have left the food on the street rather than calling or pressing the door bell when I specifically put in the comments DO NOT leave food outside the gate. No one has reached out to me to fix this issue.

User's recommendation: Do not use this company.

View full review
ID
#2225278 Review #2225278 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery was 35 minutes late

The driver picked up my order at 628pm at the restaurant and drove around with it for 45 minutes. I didn't get my order until 715pm. The food was cold. Called customer support and said I had to deal with the restaurant. So I was lied too twice .The restaurant said it was a DoorDash issue.

User's recommendation: Do not use doordash.

View full review
ID
#2223844 Review #2223844 is a subjective opinion of poster.
Service
Doordash Home Delivery Service
Pros
  • No pros
Cons
  • Late delivery
Loss
$29
Preferred solution
Let the company propose a solution

Someone reported their food not received

Ive been more then a honest reliable dasher for the company and would never take a order with out delivering the food to the right costumer . And to have some one report me saying they never received their food is not ok because of the fact that I didnt hand the order directly to her for the fact of COVID 19 and the environment the order was delivered to I was afraid for my safety and my health when I arrived and still delivered the food to the front door with caution. And as soon as I received the email saying I didnt deliver the order I went to the exact address to find out if they received their order and as the man answered the door I noticed his hygiene was poor and his wife was in the same condition. I simply asked them if they received the order and his wife told me yes . Saying the only reason she reported it not delivered was Because I didnt hand it directly to her.

User's recommendation: Understand that there is a pandemic going on with social distances and that they should take it into consideration when reciving a door dash order!

View full review
ID
#2223580 Review #2223580 is a subjective opinion of poster.
Location
Boerne, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong delivery

DOORDASH - Wrong delivery
DOORDASH - Wrong delivery
Person from your company delivery took my order to a wrong place even though I place the right address.and my phone number to verify.it was me.I call, and she told to communicate with Door dash.
View full review
ID
#2222923 Review #2222923 is a subjective opinion of poster.
Cons
  • No delivery at all
  • Time it took to deliver and the negligence
Loss
$12
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I was promised once again by a door dash rep Daveh last night and she promised me like others have for 10 days now that the original email I signed up for being a door dash driver was transposed by entering 32 instead of 22 for my correct email address...
View full review
View full review
ID
#2222817 Review #2222817 is a subjective opinion of poster.
Product
Doordash Dasher Mobile Application
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Late Order

The driver was 20 minutes late, and I had over a 200.00 order and tipped nice..
View full review
ID
#2222566 Review #2222566 is a subjective opinion of poster.
Location
Richmond, Virginia

No I didn't get satisfaction from door dash, the only way I can be satisfied is to have $9.99 refunded to me, that's is!!

A charge of &;; $9.99 for door dash membership of which I never requested or applied for. Just want my money refunded.
View full review
ID
#2221645 Review #2221645 is a subjective opinion of poster.
Location
Elmhurst, New York

No I didn't get satisfaction from door dash, the only way I can be satisfied is to have $9.99 refunded to me, that's is!!

A charge of & $9.99 for door dash membership of which I never requested or applied for. Just want my money refunded.
View full review
ID
#2221633 Review #2221633 is a subjective opinion of poster.
Location
Elmhurst, New York

Problem Someone is using my credit card to order food and it's not me

There have been numerous orders placed for food through DoorDash deliver to who I do not know but theyre using my credit card to order the food. Fraud

User's recommendation: Check your activity.

View full review
ID
#2220655 Review #2220655 is a subjective opinion of poster.
Location
Hercules, California
New Reviewer

Problem with order

Undercooked poultry so the food could not be eaten

User's recommendation: I would like the charge taken off my credit card instead of a DD credit or redelivery of food.

View full review
ID
#2220575 Review #2220575 is a subjective opinion of poster.
Location
Littleton, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

I ordered from Chili's and had missing items. I called customer service and couldn't hardly understand the person who answered. You need to use customer service representative's that live in the United States and can speak intelligible English!!! I was a customer service representative for Coldwater Creek and we used only Americans!!! I will be removing your door dash app from my phone and tell all my friends to do the same!!!!

User's recommendation: Don't order from Door Dash!!

View full review
2 comments
#1942349

Were the missing items due to Chili's mishandling? Why would you have called the delivery company regarding missing items unless you believe they have eaten them. I'm confused.

#1942361
@Maniya Yui

I was told by Chili's I needed to call Door Dash.

View more comments (1)
ID
#2220486 Review #2220486 is a subjective opinion of poster.
Pros
  • Convenient when order is right
Loss
$48
Preferred solution
Apology
New Reviewer

Poor service

I didnt get my 25$wings with my order

User's recommendation: Watch out for Hooters.

View full review
ID
#2220385 Review #2220385 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund
New Reviewer
I ordered food from Applebees and waited over two hours for food. I then received a call that my food had been delivered to another home. I called Applebees to complain and then they told me to call door dash. When I did get a customer support agent they were rude and...
View full review
View full review
ID
#2220334 Review #2220334 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Information about a subscription

I keep calling but never got an answer.
View full review
ID
#2220219 Review #2220219 is a subjective opinion of poster.
New Reviewer

WrongOrder

DOORDASH - WrongOrder
DOORDASH - WrongOrder
I order 2 orders of a breakfast meal French toast fried eggs and bacon I got one order of scrambled eggs and panci didnt order
View full review
ID
#2220012 Review #2220012 is a subjective opinion of poster.
Loss
$24
Preferred solution
Deliver product or service ordered