DoorDash
Reviews and Complaints
Money taken out dont have an account
User's recommendation: Would recommend
Return my money
Refund
- Convenience if it actually worked
Preferred solution: Full refund
I have a complaint
- Variety of foods to choose from
Preferred solution: Full refund
Late and soggy and bad customer service
User's recommendation: No.. doordash now having dashers pick up multiple orders so your food comes cold and soggy
I missed one item of my order
I contacted DoorDash costumer services. They answered fast despite it was around 4:30 am. DoorDash apologized and refunded my money.
User's recommendation: Drivers needs to review order.
My order was canceled for no reason. They were supposed to leave it at my door.
No updates other than “your order was canceled”
Preferred solution: Full refund
The person delivering our food called and yelled at us.
Preferred solution: Full refund
Late delivery
Preferred solution: Apology
User's recommendation: Ask for the delivery to be over an hour in order to get your food on time.
Payment
Fast Pay
Preferred solution: Apology
Driver took food order
Ordered food ,doordash driver was supposed to deliver my food.. when the driver app said food had been delivered I went out to my tiny front porch, no food..
called door dash
...they finally got ahold of the driver.. she to them she delivered my order when in fact she hadn't.. 45 minutes later I go back out to the porch because my security light came on.. and what's sitting in front of my door but a destroyed torn up paper bag with my food that had obviously been opened..
I threw it away... why would I eat food the driver never intended to deliver and she got into?? Applebees said they would happily refund my order.. this was over a week ago...
they never did..
now I cannot get any response from them! I will NEVER order from doordash again.
User's recommendation: Be careful
Item left off order
Preferred solution: Let the company propose a solution
User's recommendation: I
Missed item
Preferred solution: Full refund
Wrong order
User's recommendation: Never use door dash
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