Anonymous
map-marker Avon, Indiana

Money taken out dont have an account

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Money was taken out of my account, and I don't have a door dash account. So they refunded my money. Awesome and timely response by the team.
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User's recommendation: Would recommend

Anonymous
map-marker Fort Lauderdale, Florida

Return my money

Hi the last sunday nov 14 yours cancel my order and dont return my money ,why ?The order in Panda Express 855973****CA for 20.80 I need that return my money ,thank you
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Maria M Yxz
map-marker Woodbridge, Virginia

Refund

Cancel order 42.86 need order input wrong order so i need refund Im try to orde from El Paso Mexican restaurant
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Loss:
$43
Pros:
  • Convenience if it actually worked

Preferred solution: Full refund

Sandra D Qzd
map-marker Manteca, California

I have a complaint

I ordered food from chilies a driver name royal deliver my food when I walked out of the gate to extend my hand for the bag he dropped my bag on the ground and walked away in front of a business partner in my child.
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Loss:
$27
Pros:
  • Variety of foods to choose from

Preferred solution: Full refund

Anonymous
map-marker Lincoln, California

Late and soggy and bad customer service

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The food was horrible and when the father informed me he was going to pick up other orders I informed him this food is not good cold.. they dont understand even if its in a container it still get cold and soggy!!!! I was having guest and the food went in the garbage because his what? It was cold and soggy!!!! I called customer service and after being on hold 10 minutes and my guest arrived I had to hang up! Extremely disappointed
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User's recommendation: No.. doordash now having dashers pick up multiple orders so your food comes cold and soggy

Armaan Xyy
map-marker Indianapolis, Indiana

I missed one item of my order

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Updated by user Oct 07, 2021

I contacted DoorDash costumer services. They answered fast despite it was around 4:30 am. DoorDash apologized and refunded my money.

Original review Oct 07, 2021
I missed one item from my order. DoorDash costumer services was excellent and fast. DoorDash will refund my money .
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User's recommendation: Drivers needs to review order.

Kelli C Ikp

My order was canceled for no reason. They were supposed to leave it at my door.

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DoorDash - My order was canceled for no reason. They were supposed to leave it at my door.
Updated by user Jun 15, 2021

No updates other than “your order was canceled”

Original review Jun 15, 2021
Apparently I requested no-contact delivery (which I didnt)...no one knocked at my door OR did they leave the food at my door. Just canceled. $25 delivery. Am I supposed to pay for that? Im so posed right now...what happened to pizza deliver people KNOCKING on your door??? Seems like common sense to me.
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Loss:
$25

Preferred solution: Full refund

Cristina A Gkw
map-marker Orlando, Florida

The person delivering our food called and yelled at us.

Person called and yelled at us and now were afraid shes gonna do something to our food so we dont want it
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Loss:
$36

Preferred solution: Full refund

Holly H Amv
map-marker Cleveland, Ohio

Late delivery

We order lunch for our staff to be delivered at 12:30 p.m. The food was delivered at 1:01 p.m. This has caused a back up in our schedule for the day. I ordered our lunch over an hour prior to our requested delivery time. The text communications gave me two different drivers for this delivery which is just down the street from the address we needed the delivery to arrive at. Very disappointing!
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Preferred solution: Apology

User's recommendation: Ask for the delivery to be over an hour in order to get your food on time.

Aqueelah Nsq
map-marker South Holland, Illinois

Payment

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I still haven't got paid Qqqqqqqqqqqqqqqqqqqqwwweerffffffffgghhjjkkkkkkkkkkkkkkkkkkkkkkkkjjjjjjjjjjjjjj
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Steven T Mpg

Fast Pay

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I need to be able to access my fast pay earnings . Weekly deposit and my fast pay bank details are the SAME.
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Preferred solution: Apology

Anonymous
map-marker Fremont, California

Driver took food order

Ordered food ,doordash driver was supposed to deliver my food.. when the driver app said food had been delivered I went out to my tiny front porch, no food..

called door dash

...they finally got ahold of the driver.. she to them she delivered my order when in fact she hadn't.. 45 minutes later I go back out to the porch because my security light came on.. and what's sitting in front of my door but a destroyed torn up paper bag with my food that had obviously been opened..

I threw it away... why would I eat food the driver never intended to deliver and she got into?? Applebees said they would happily refund my order.. this was over a week ago...

they never did..

now I cannot get any response from them! I will NEVER order from doordash again.

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User's recommendation: Be careful

Janice P Jpf

Item left off order

My order for a gravy biscuit was omitted from delivery how do I resolve. I dont know what else you need
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Loss:
$6

Preferred solution: Let the company propose a solution

User's recommendation: I

Diana J Xga

Missed item

The reason I preferred chili fries with cheeses is to dip them in Tzatziki sauce I even called the place to make sure they seem I wanted it and they didnt send it after double checking they would. I had to give my chili fries to my client because I didnt have the sauce to dip them in and not enough time on my shift to have it resent to me. I want a refund on both or my order resent to me today.
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Loss:
$10

Preferred solution: Full refund

Anonymous
map-marker San Antonio, Texas

Wrong order

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I placed a order online using the door dash app and also called jack in the box to make sure my order would come to me correctly and that they received my order. They insured my and read my order over the phone. My food got here late and it was cold and the whole order was wrong except for the hi-c drink. I am very disappointed because what they sent me was less than I ordered. I called door dash customer service they couldnt find my order had me on hold forever and then the call disconnected so I had no resolve. I will never use door dash again!!!
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User's recommendation: Never use door dash

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