DoorDash
Reviews and Complaints
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Verified Reviewer | New Castle, DelawareEnglish Speaking Drivers
You really need to hire delivery drivers that speak english. Someone couldnt deliver the food properly because they couldnt speak English.
Then tried to do google translator with me on his phone because he had no idea what I was saying when all I said was that he would have to call them because I have no record of who ordered food. That he could drop it off here but notify them to let them know it is up here. That is really sad that something so simple people cannot understand. I am highly disappointed.
This is a business establishment with residents & I cannot have people who cannot follow a simple task wandering around the building because they cannot understand english. Highly unprofessional.
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble charged me for one order
- Delivery driver followed instructions to a t
- Always mess up somehow
User's recommendation: check all statements
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not deliver other
We waited an hour for a Chick-fil-A order that never came. I tried to contact support chat but was denied.& The dasher closed chat too.
The food was delivered but not to our address per my senior camera. NO ONE would speak to me so I called. My funds had been refunded but that won't arrive to my bank for DAYS. IT WAS A DEBIT CARD.
I wanted a refund with credits so I could eat tonight. I was told it was too late for that. Finally, because it was an order over $50 so he gave me a $12 credit. I was able to get my daughter's food but I have to wait another 45 minutes for me to eat.
NOW I AM P*SSED OFF. I've been a good customer but those days are gone. I intend to cancel the stupid dashpass next month.
If I need delivery I'm using GrubHub or BiteSquad. Both are usually less efficient butt their customer service is better.
- Food delivery
- Idiot dashers
- Cold food
- Refund policy
Preferred solution: According to the app my refund was DECLINED
User's recommendation: Not if you can help it
They often refuse to refund for a legitimate claim
User's recommendation: Do not use doordash because you will most likely be disappointed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Renton, WashingtonDidn't get my refund or my food
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMonthly charges
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Parker, ColoradoNever received an order
User's recommendation: Well, I thought I had a way to make sure you got your food. I put it. I requested them to deliver it and put it in my hand, but generally works this time it did not.
Customer service
Preferred solution: Delivery to MY HOUSE NOT NEIGHBORS HOUSE ....PLEASE CONTACT ME @ 7273701143 ASAP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get in account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy service was trash & RUDE
- Are convent and pretty fast
- Rude late cancel orders and never on the customers side
Preferred solution: Deliver product or service ordered
User's recommendation: We need to call WHENEVER our order is wrong and stop just settling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHigh concern for Dashmart Cleveland
Preferred solution: I would like the corporate to step in and take immediate action. Don't want dashers to suffer.
User's recommendation: Don't take Weekend jobs at Dashmart till the problem is addressed and brought to accepatable standards
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely the worst company EVER!! Liars and cin artists!! And if you ask for a supervisor be prepared not to get a call back! I
I had a delivery from McDonald's and because something went wrong with their janky map system AGAIN, it took the driver in the opposite direction of the address listed. Btw 3 days before that sent food to my workers at the same address and had no issues!!
So the driver was then told to mark my order as completed lien it was delivered!! I asked to speak with the supervisor I received no call that evening or the next day when I was told I would get a call so then I called two days later and still no supervisor call and a bunch of excuses! I have had the worst experience with this company ever they are completely infuriating!! They need to be concerned about the customer satisfaction!!
When all they seem concerned with is the MONEY!! I WILL MAKE IT MY PRIORITY TO MAKE SURE NONE OF MY FAMILY AND FRIENDS ENDURE DOORDASH!
I AM NOW A GRUBHUB CUSTOMER! And you can check my DD account to verify purchases!
- Nothing good to say about doordash
Preferred solution: Apology
User's recommendation: DO NOT WASTE YOUR MONEY OR TIME ON DOORDASH
Let you guys know abt a driver
Unfair wages and practices
Door dash has a raiting system like completed orders good comments from customers how many orders youve excepted and completed, but in the raiting system if you refuse an order because it doesnt pay enough like an order I got for $4.50 to go 16 miles. I need the price of gas thats not even fair pay they pay you below minimum wage theres nobody you can complain to theres nobody you can file with, unless you can afford an attorney and customers can leave complaints on you when its not your fault for certain things that happened like the vendors being late getting their food to them on time the driver gets blamed for it not the vendor they pay you under minimum wage they dont help pay for any gas my overall experience with DoorDash has been. It totally sucks.
User's recommendation: Don’t work for Door Dadh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portsmouth, VirginiaFood not delivered
User's recommendation: use Ubereats
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