Heather W Wwj

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Verified Reviewer
| map-marker New Castle, Delaware

English Speaking Drivers

You really need to hire delivery drivers that speak english. Someone couldnt deliver the food properly because they couldnt speak English.

Then tried to do google translator with me on his phone because he had no idea what I was saying when all I said was that he would have to call them because I have no record of who ordered food. That he could drop it off here but notify them to let them know it is up here. That is really sad that something so simple people cannot understand. I am highly disappointed.

This is a business establishment with residents & I cannot have people who cannot follow a simple task wandering around the building because they cannot understand english. Highly unprofessional.

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User's recommendation: Nope

becka c

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Verified Reviewer

Double charged me for one order

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DoorDash - Double charged me for one order
DoorDash - Double charged me for one order - Image 2
All three times I've used them they have over charged me or left out condiments and this last time they charged 2 of my cards and both went through. check your cards bank staments and receipts .
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Loss:
$16
Pros:
  • Delivery driver followed instructions to a t
Cons:
  • Always mess up somehow

User's recommendation: check all statements

Iris D Gdd

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Did not deliver other

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DoorDash - Did not deliver other

We waited an hour for a Chick-fil-A order that never came. I tried to contact support chat but was denied.& The dasher closed chat too.

The food was delivered but not to our address per my senior camera. NO ONE would speak to me so I called. My funds had been refunded but that won't arrive to my bank for DAYS. IT WAS A DEBIT CARD.

I wanted a refund with credits so I could eat tonight. I was told it was too late for that. Finally, because it was an order over $50 so he gave me a $12 credit. I was able to get my daughter's food but I have to wait another 45 minutes for me to eat.

NOW I AM P*SSED OFF. I've been a good customer but those days are gone. I intend to cancel the stupid dashpass next month.

If I need delivery I'm using GrubHub or BiteSquad. Both are usually less efficient butt their customer service is better.

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Loss:
$40
Pros:
  • Food delivery
Cons:
  • Idiot dashers
  • Cold food
  • Refund policy

Preferred solution: According to the app my refund was DECLINED

User's recommendation: Not if you can help it

Bite M Dsn

They often refuse to refund for a legitimate claim

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They often refuse to refund even for a legitimate claim, even missing food wrong food etc. So in essence they are stealing money from customers
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User's recommendation: Do not use doordash because you will most likely be disappointed.

Lavena Vaj

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Verified Reviewer
| map-marker Renton, Washington

Didn't get my refund or my food

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Didn't get my food or refund I'm so pissed I paid a lot of money for that and waited a long time this is bs
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Nkechi U Pnv

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Verified Reviewer

Monthly charges

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My account was debited for 11.29CAD for 3 months for doorpass service. This happened in June,July and August 2023
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Preferred solution: Full refund

Barbara P Btc

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Verified Reviewer
| map-marker Parker, Colorado

Never received an order

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Dont know where the dasher left my my order but I never received it. This is happened before I stop using them for a long time last time they didnt give me a refund even though the food was not delivered. I said you have to read our policy. We dont necessarily give a refund I dont know what the outcome is going to be about this snafu, Im still trying waiting for customer service to call. Call me back I will let you know.
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User's recommendation: Well, I thought I had a way to make sure you got your food. I put it. I requested them to deliver it and put it in my hand, but generally works this time it did not.

John V Kdw

Customer service

DELIVERY TO WRONG ADDRESS!!! EVERY TIME !!! MY NEIGHBOR IS NOT HAPPY...PLEASE CONTACT ME TO RESOLVE,,,727370**** !!!
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Preferred solution: Delivery to MY HOUSE NOT NEIGHBORS HOUSE ....PLEASE CONTACT ME @ 7273701143 ASAP

Scott M Qts

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Verified Reviewer

Can’t get in account

I lost my phone but and change my number. Now I cant sigh in my dash account because its sending the password to my others number. I wanna change it and out my new number
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Regina D Hql

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My service was trash & RUDE

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DoorDash - My service was trash & RUDE
Original review Jun 30, 2023
The door dasher left my food in the rain, then got smart about it, all I got was a credit, When my food was what I wanted back, then they said NOBODY was available to do a reorder of my meal, so all they could offer was a credit to my account, what about my kids dinner, or what about the dasher sending me smart slick messages about my order being left in the rain ? My delivery options say HAND IT TO ME !!! Not sit on the porch in the rain, I live in an apartment at that !
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Loss:
$15
Pros:
  • Are convent and pretty fast
Cons:
  • Rude late cancel orders and never on the customers side

Preferred solution: Deliver product or service ordered

User's recommendation: We need to call WHENEVER our order is wrong and stop just settling

1 comment
Stacy J Bjj

did you tip well?

Vinodh C Mth

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Verified Reviewer

High concern for Dashmart Cleveland

Hello, I have been working with Dashmart quite a few times through Gigsmart. While the weekdays employees there are very good in their job, Fri sat and Sun crew don't have a care. They suck to say the least. I am really concerned for the dashers time. They have been waiting for no reason or bad reason. It needs to be addressed immediately as this has been happening for a while now. Sorry about the email. But for further discussion I can be reached.
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Preferred solution: I would like the corporate to step in and take immediate action. Don't want dashers to suffer.

User's recommendation: Don't take Weekend jobs at Dashmart till the problem is addressed and brought to accepatable standards

GWillis H

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Verified Reviewer

Absolutely the worst company EVER!! Liars and cin artists!! And if you ask for a supervisor be prepared not to get a call back! I

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DoorDash - Absolutely the worst company EVER!! Liars and cin artists!! And if you ask for a...

I had a delivery from McDonald's and because something went wrong with their janky map system AGAIN, it took the driver in the opposite direction of the address listed. Btw 3 days before that sent food to my workers at the same address and had no issues!!

So the driver was then told to mark my order as completed lien it was delivered!! I asked to speak with the supervisor I received no call that evening or the next day when I was told I would get a call so then I called two days later and still no supervisor call and a bunch of excuses! I have had the worst experience with this company ever they are completely infuriating!! They need to be concerned about the customer satisfaction!!

When all they seem concerned with is the MONEY!! I WILL MAKE IT MY PRIORITY TO MAKE SURE NONE OF MY FAMILY AND FRIENDS ENDURE DOORDASH!

I AM NOW A GRUBHUB CUSTOMER! And you can check my DD account to verify purchases!

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Loss:
$3
Cons:
  • Nothing good to say about doordash

Preferred solution: Apology

User's recommendation: DO NOT WASTE YOUR MONEY OR TIME ON DOORDASH

Anonymous
map-marker New Orleans, Louisiana

Let you guys know abt a driver

Would like to know the outcome of one of your drivers that I reported yesterday. I don't think this person should be working for doordash at all.Also you guys need to do a better job with your documentation that are required to work for you guys.I personally know the driver I reported and I'm one that will not lie to you guys about what I called you all about yesterday
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Anonymous
map-marker Denver, Colorado

Unfair wages and practices

DoorDash - Unfair wages and practices
DoorDash - Unfair wages and practices - Image 2
DoorDash - Unfair wages and practices - Image 3

Door dash has a raiting system like completed orders good comments from customers how many orders youve excepted and completed, but in the raiting system if you refuse an order because it doesnt pay enough like an order I got for $4.50 to go 16 miles. I need the price of gas thats not even fair pay they pay you below minimum wage theres nobody you can complain to theres nobody you can file with, unless you can afford an attorney and customers can leave complaints on you when its not your fault for certain things that happened like the vendors being late getting their food to them on time the driver gets blamed for it not the vendor they pay you under minimum wage they dont help pay for any gas my overall experience with DoorDash has been. It totally sucks.

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User's recommendation: Don’t work for Door Dadh

Bessie C Uzd

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Verified Reviewer
| map-marker Portsmouth, Virginia

Food not delivered

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I placed an order on 8/23 my order never arrived and to add insult to injury DoorDash said I didn't qualify for refund!!! I have called 4 times and each time I'm told that my case is being sent to the escalation team. I will NOT order anything from DoorDash again!!! Clearly they have no concern for their long time customers. I am going to find ways where I can post messages or make phone calls letting folks know what a rip off this company is.
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User's recommendation: use Ubereats

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