DOORDASH Reviews

Show reviews that mention
order food service customer customer service money delivery door driver refund
Filter review
New Reviewer
I am also a door dasher. I was amazed at the unprofessionalism from order I called DoorDash to explain I didnt receive the correct order. They gave me a $4 credit..and said to re order I reordered from the same restaurant. On the app it said it went thru. Told me...
View full review
View full review
ID
#3151815 Review #3151815 is a subjective opinion of poster.
Location
New York, New York
Loss
$20
Preferred solution
Full refund
New Reviewer

Wrong address fir my delivery

Wrong address for the $53 food order and you are impossible to reach- I have called both restaurants and they are no help and also said they dont personally use door dash

User's recommendation: Absolutely not.

View full review
ID
#3151666 Review #3151666 is a subjective opinion of poster.
Location
Princeton, West Virginia
Pros
  • Getting a refund
  • Refund my money
  • It was easy to order
Cons
  • Delivery wrong
  • You can get charged without getting food
Loss
$53
Preferred solution
Full refund
New Reviewer

Terrible service and attitude

The driver Bria only took half of our Copelands order from the restaurant. The restaurant immediately called me and I called Bria. She refused to turn around and go back. She hung up on my twice. We order for my business multiple times a week. This was unacceptable and to me is grounds for termination I do not want to apply a tip for this young lady. Please contact me Chris Copeland at 504-444-****. Thank you.

User's recommendation: Don’t order of this is your experience. I’m hopeful Doorbash will take action on this matter.

View full review
ID
#3151254 Review #3151254 is a subjective opinion of poster.
Cons
  • Poor service
Loss
$200
Preferred solution
Full refund

Hacked card

I had been traveling all weekendso i figured let me look at my transactions on my cardsomehow someone at door dash had cloned my account and charged my account 2 different times. I did call door dash and they took care of it and i had them shut down both accounts.

User's recommendation: Check statements.

View full review
ID
#3151128 Review #3151128 is a subjective opinion of poster.
Location
Toano, Virginia
New Reviewer

Delivery cancel

No food , no reimbursement. Not even an answer from the driver. Delivery food shouldnt be a hassle, you pay for a service and you should receive your food.

User's recommendation: Horrible service.

View full review
ID
#3151124 Review #3151124 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund
New Reviewer

I was double charged

I have two charges for dash pass that were taken out today when I canceled it months ago because I keep getting double charged

User's recommendation: Never order from dash pass.

View full review
ID
#3151006 Review #3151006 is a subjective opinion of poster.
Location
Grandview, Missouri
New Reviewer

$80 worth of food got left at wrong building and now is gone

I gave specific directions for where to bring the food and that I wanted it handed to meits a large university and I didnt want anyone else getting my food. My dasher brought it to the wrong building and left it on a step. We have no lunch. It was gone when we went to that Location the food was gone. DoorDash customer service was great. Refunded our $80 and gave us a small credit. But.were all still hungry.
View full review
ID
#3150684 Review #3150684 is a subjective opinion of poster.
Location
Dorchester, Massachusetts
New Reviewer

Food was COLD when received

First I received the wrong order then called back for a refund to redo the order when I receive the food it was cold
View full review
ID
#3150206 Review #3150206 is a subjective opinion of poster.
Location
Reading, Pennsylvania
Loss
$87
Preferred solution
Full refund
New Reviewer

Our driver is incompetent

Driver wouldnt answer the phone when we tried to help with directions, then padding the text feed with traffic pictures from a street 3 blocks away. She was incompetent and uncooperative. Dissatisfied immensely, but we called in and the gentleman who helped us was amazing.

User's recommendation: Just go get your food yourself.

View full review
ID
#3148882 Review #3148882 is a subjective opinion of poster.
Location
Nashville-Davidson, Tennessee
Cons
  • Lot mistakes
Preferred solution
An employment vetting process

My DoorDash carrier forget to get his tip

On last week I had a DoorDash carrier named Gemariah and I forgot to give him a tip because I didnt have cash on me if he could come back to get the tip on today
View full review
ID
#3148748 Review #3148748 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Didn't get our food

Supposedly they at a gate but nothing was there there sent a pic but ran over there and nothing so we need a refund
View full review
ID
#3148245 Review #3148245 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$139
Preferred solution
Full refund

Never received food

Food was never delivered yet a delivered email was sent. I checked both neighborsnothing. DoorDash refunded my $ and gave me $10 for my trouble. Not pissed anymore

User's recommendation: Give feedback about dashers to DoorDash.

View full review
ID
#3148137 Review #3148137 is a subjective opinion of poster.
Location
Acworth, Georgia
New Reviewer

Refund for food

Food was cold and was prepared poorly from little Caesar pizza. I would like to be issued a refund if possible for poor service
View full review
ID
#3147862 Review #3147862 is a subjective opinion of poster.
Preferred solution
Full refund

Not satisfied

I was on hold for over an hour. When speaking to the fourth person she was so rude, wouldnt let me speak to anyone else, raised her voice and hung up on me when all I wanted was answers.

User's recommendation: Use at your own risk.

View full review
ID
#3147844 Review #3147844 is a subjective opinion of poster.
Location
Central City, Kentucky
Pros
  • If your food actually comes it saves a trip
Cons
  • Pretty much every aspect of doordash
Loss
$57
Preferred solution
Full refund
New Reviewer

Door dash came into my apartment twice

Door dash driver came into my apartment twice at 12:30 at night. I had to call the police. Him yelled at me! I didn't even order anything. My apartment is clearly marked with my apartment number. I have a spotlight outside that comes on when you come up. He lied to the police. I DO NOT have an entry way. Door dash won't even call me back with four attempts to speak to them. There's NOTHING in there computer system after giving the license plate number of their driver to them. So not okay on so many levels
View full review
ID
#3147730 Review #3147730 is a subjective opinion of poster.
Location
Anchorage, Alaska
Loss
$999999
Preferred solution
Let the company propose a solution