DOORDASH Reviews

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Verified Reviewer
New Reviewer

Delivery items missing

We have used Doordash for years but over the last couple of months all of our deliveries have been shorted items. I understand that the Doordash employee is to verify the order is correct before delivery. That apparently is not happening and someone in our household gets no dinner.

User's recommendation: Use another deliver service other than Doordash.

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ID
#3147641 Review #3147641 is a subjective opinion of poster.
Service
Doordash Home Delivery Service
Pros
  • Delivery
  • Get food delivered
Cons
  • Order incomplete
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Driver didn’t arrive

I made an online purchase at Michael's and the package was not delivered. I had to spend $30 in taxi's just to get a refund from the store.

User's recommendation: Do not use this service!

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ID
#3146758 Review #3146758 is a subjective opinion of poster.
Location
Mount Pearl, Newfoundland And Labrador
Loss
$30
Preferred solution
Apology
New Reviewer
I waited 1 hour patiently for my order . My order was cancelled as my dasher was 5 mins up my street with no explanation. I am extremely mad at this company to let anything happen like that. If there was something wrong then I shouldve been notified through text...
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ID
#3145931 Review #3145931 is a subjective opinion of poster.
Pros
  • No pro all cons
Cons
  • Customer app & service
  • Terrible customer service
Loss
$23
Preferred solution
My money onto my debit card that was used for the order and not on this app that I will not be using again
New Reviewer

Wrong order

Not even what I ordered or received half of it and was over charged. Door dash driver had directions to replace a item and just never did it.

User's recommendation: Terrible.

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ID
#3145895 Review #3145895 is a subjective opinion of poster.
Location
Somers, Connecticut
New Reviewer

Food never delivered.

(1) food never arrived (2) spent 40 minutes on hold (3) driver never even picked up the order in the first place.
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ID
#3145732 Review #3145732 is a subjective opinion of poster.
Location
Greenwich, Connecticut
New Reviewer

Never delivered order

My order was never delivered and DoorDash has already refunded your Restaurant, I need my refund back. You can email me back with this email account j_double21@***.com
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ID
#3145517 Review #3145517 is a subjective opinion of poster.
Loss
$37
Preferred solution
Full refund
New Reviewer

Rude and poor customer service

Dasher delivered to wrong house no reorder and 2 hours on phone. No refund. Cant speak to supervisor.
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ID
#3145499 Review #3145499 is a subjective opinion of poster.
Location
Hartford, Connecticut
Pros
  • This delivery is hit or miss
Preferred solution
Full refund
New Reviewer

Wrong address drop off

Door dasher dropped off to wrong address, but issue was corrected . Would like if dasher would make a phone call at least to confirm drop
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ID
#3145405 Review #3145405 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Order all wrong

I ordered a bacon cheeseburger with chips. I got it with only the meat, no bun at all and French fries. I have a copy of the order attached to it which clearly shows what I ordered and it had my name on it so it is not someone elses order

User's recommendation: I don’t know. I use you guys all the time but I am getting frustrated with orders not being checked before they go out.

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ID
#3145370 Review #3145370 is a subjective opinion of poster.
Location
Pensacola, Florida
Pros
  • Reliable on over a dozen past orders
Cons
  • Poor delivery
Loss
$26
Preferred solution
Full refund
New Reviewer

You Charged My card 9.99 fraudulently

I havent placed an order with door dash in months I want my card removed I didnt order anything from any restaurant recently please issue the credit to my card ending in 5899
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ID
#3145344 Review #3145344 is a subjective opinion of poster.
Location
Farmington Hills, Michigan
Loss
$10
Preferred solution
Full refund
New Reviewer

I accidentally paid for dash pass yearly

I accidentally applied for yearly door dash pass. I would like my refund please. I will just pay the monthly 9.99 like I have been doing.

User's recommendation: Read carefully before applying.

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ID
#3145190 Review #3145190 is a subjective opinion of poster.
Loss
$96
Preferred solution
Full refund
New Reviewer

Refund

I placed an order end of the delivery man informed me that he was outside which I had been waiting for him due to some construction there was no one there was outside because I live on a dead end street. As an hour and a half past I called the merchant to find out where my delivery was and was informed that it was returned but no refund was returned I called the store Dash door and they said they would credit me my refund for no delivery I have not received or heard of any refund as of this point
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1 comment
#2102215

Always after you get no refund dispute at your bank works for me

ID
#3144808 Review #3144808 is a subjective opinion of poster.
Pros
  • Independent contractor with no independence
Cons
  • Lack of customer service
Loss
$39
Preferred solution
Full refund
New Reviewer

Why my application is taking so long?

I havent get approve and I dont get any response from you guys. So please contact me as soon as possible at 813-531-****
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ID
#3144578 Review #3144578 is a subjective opinion of poster.
Location
Hudson, Florida
Preferred solution
My application approval

Service sucks

You only give partial refund for cold food? You say you guarantee satisfied customer service. Not true! I can't pay for partial food order. Ordered frozen coke, it was half melted. Dasher could not understand or speak English; this is not the first time for this situation. I will only not order from Door dash again, but will not recommend to anyone.

User's recommendation: Don't order food from Door dash.

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ID
#3144453 Review #3144453 is a subjective opinion of poster.
Cons
  • Ruined food and terrible custimer service
New Reviewer

Account

I applied was reviewed I cleared my license in California got a license and insurance here in Florida so I dont know what the problem is
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ID
#3144332 Review #3144332 is a subjective opinion of poster.
Location
Lakeland, Florida