Sarah L Snv

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Verified Buyer

Missing item. Coke zero missing No call back to us to fix issue .

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DoorDash - Missing item. Coke zero missing No call back to us to fix issue .
DoorDash - Missing item. Coke zero missing No call back to us to fix issue . - Image 2
Ordered food and drink . Food delivered but drink missing. Called door dash requested call back to have issue fixed No call back .
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Loss:
$3
Cons:
  • Forget your items

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use them

Anonymous
map-marker Midlothian, Virginia

Dissatisfied service

I have used you twice to deliver food, and both time the food was cold in the meals ruined. At this point I have a little faith in you I would not recommend you and because of my experiences I prefer not to use you.
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User's recommendation: Find another option

Reno Syj

My account is all messed up trying to get a order from Walgreens

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I had an order to be filled from a door dasher and I noticed the amount on each of the items that I had picked out. I called a Dasher to ask if the price was right on the items. When they tried to use the card, it would not work. So another Dasher was sent name, Cecil. He came along way to try to pick up and continue my order. He was left on hold for over an hour and still could not get my order. What is going on with my card? I am not pleased. As much as I use DoorDash, you all should be getting your information correct from your customers the Dashers cannot use the card
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Preferred solution: But DoorDash just cannot use my card. When it came to check out at the store, the card would not work!

Wacona V Gcc

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Verified Reviewer

Payment method used wrong card

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Cant get ahold of a person when needed! And I want to change my payment method for the billing I just renewed my dash pass
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Loss:
$100

Preferred solution: Full refund

User's recommendation: I put it out to Dashers read the entire instruction on delivery

Anonymous
map-marker Rocklin, California

Status of order

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I used DoorDash customer service for the first time. Dawn and Customer Service was absolutely excellent and responded perfectly to the questions. I had about a questionable deal on a barbecue.
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Lisa S Vin

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Verified Buyer

My order was not delivered

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DoorDash - My order was not delivered
Dropped it off at some random house. This is a place of business. Was told to go to west side of building.
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Loss:
$37
Cons:
  • Incompetent drivers

Preferred solution: Full refund

Terri A Uqk

SCAM ARTIST REFUSED MY REFUND AND I NEVER RECIEVED MY WINE

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Updated by user Jul 28, 2023

I never received my wine

Original review Jul 28, 2023
Terri Adams
Jul 27, 2023, 4:41PM (14 hours ago)
I never received my wine. I will be filling a police report on your company and contracting my back .

I will also EMAIL BLAST YOU ALL OVER SOCIAL MEDIA !
Terri Adams
Jul 27, 2023, 5:58PM (12 hours ago)
to support@***.com
I WILL NEVER USE THIS COMPANY AGAIN! I PLACE AN WINE ORDER AND I ACCIDENT LY WENT TO SLEEP. WHEN I WOKE UP, THE ORDER SAID COMPLETED AND I LOOKED OUTSIDE AND THE BOTTLE WAS WINE WAS NOT THERE. I CONTACTED DOOR DASH TO LET THEM KNOW I NEVER RELIEVED MY WINE, AND THEY EMAILED ME BACK SAYING THAT THEY ARE REFUSING MY REFUND!

DUE TO THE DASHER SAID, THE ORDER WAS COMPLETED. I CALL THE DASHER ON HER PHONE, ENDING IN 1566. SHE SAID SHE MARKED THE ORDER AS NO RESPONSE AND DOOR DASH TOLD HER TO DISPOSE OF MY WINE. SHE ALSO WAS WILLING TO BRING IT BACK TO ME IF I PAID HER OUTSIDE THE COMPANY.

THEN SHE SAID SHE COULD NOT BRING BACK TO UNTIL 7PM THIS AFTERNOON. I WILL BE PRESSING CHARGES AGAINST DOOR DASH FOR NOT REFUNDING MY $34.61.
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Loss:
$35
Pros:
  • No pros at all
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: SCAM ARTIST

Shannon B Dfg

Great pizza BUT RANCID SALAMI!

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DoorDash - Great pizza BUT RANCID SALAMI!
Problems with food quality issues is what can happen with DoorDash, unfortunately! Its about food quality n safety!
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Pros:
  • Quick easy good service
Cons:
  • Pricey very hard to complain n get point across online

Preferred solution: Full refund

User's recommendation: If you don’t get what you’re paying for? It’s horrible or unsafe?! Complain n fry your refund n make sure they take your complaint seriously St ly! To help others!

Linda L Ykk

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Verified Reviewer

Dash pass delivery charge

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Gave customers service a 3 due to speaking 3 times to them since Oct 2022 and the issue not resolved. The young lady I spoke to this time is a 5 star and deserves a raise. Since Oct 2022 Ive been charged delivery fees. The 3 men I spoke with stated they couldnt fix the issue. But it is now resolved hopefully. Thank you
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Loss:
$40
Pros:
  • Love the convenience of using this no matter what part of the cit
Cons:
  • Not enough space to add specific diet choices

Preferred solution: Apology

User's recommendation: Be careful on switching credit cards as you will be charged delivery fees.

Grierson

Worst Support and Policies

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I have been delivering for DoorDash for a few months now. There are many issues but I will focus on my experience with their Chat and Phone Support and policies.

Doordash offers, in my opinion, the worst customer service and support than any business I have ever worked for or with.

Representatives are ill-informed, lack attention/understanding to what is being written or said, will often tell you incorrect information, will not lift a finger to help, and on more than one occasion I have had support disconnect the phone call or end the chat.

Their support is bound to awful business policies such as 24-48 hour supervisor callbacks, no authority to issue credits/refunds, and scripting.

Here's what happened today: My wife was out dashing and accepted an order for her to deliver. She picks up the food and starts going to the address provided. She gets a text from the customer that the address is wrong and is asked to deliver to another address 14 miles away. I advise her to reach out to support.

She reports there is no option to call in the app and when she tries to do chat support it just ends and won't go to a representative.

I found the phone number and gave it to her. She calls support and let's them know of the situation, this was before the food had been delivered. She was told there would be no additional compensation for the added 14 miles. I called support with my wife on the line and was told the rep did not follow DoorDash's internal policy for this situation.

We were then told, regardless that the previous rep failed at their job and regardless that the app was not working properly there would be no additional compensation because it had already been delivered.

The complete lack of ownership/responsibility is a common experience any time I have to deal with their support. This company does NOT care about their customers or their delivery drivers as evidenced by their customer service, support, and policies.

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Loss:
$10
Pros:
  • Flexibility
Cons:
  • Customer service
  • Customer service agent hung up

Preferred solution: Compensated for the additional 14 mile drive. Policy changes that empower their support representatives. Supervisors that are immediately available. Quality Control implementations that improve customer service.

User's recommendation: Order from Uber Eats/Drive for Uber Eats

Margaret B Jcc

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Verified Reviewer

I’ve been deactivated

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Updated by user Aug 18, 2023

I still have received no reply or communications from Doordash despite having my case reinvestigated by the background Chekr. I continue to check my email all day every day

Original review Jul 19, 2023
My driver's license was expired on July 5. I just a major money crisis and was working so hard to make my rent it slipped my mind. On the 10th I received a notice giving me ten days to reply. 3 days later I was deactivated. I appealed the decision and got a form letter(email) saying they had received it. I have heard no more since then, despite checking back and adding information nearly every day. Still no response. I called customer support via pissedconsumer.com, they told me to contact Chekr and give them my information, which I did. So far no response
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Pros:
  • You dont have to leave your house
Cons:
  • It costs you almost twice what you would pay in person

Preferred solution: My Dasher account reactivated

Mack Iuz

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Verified Reviewer
| map-marker Crossville, Tennessee

Waiting for confirmation to start dashing

I thought this matter pertaining to my background I don't knowing anything about a complaint about any customer or order's . My background information is handled
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User's recommendation: I sent all my orders to customers that's why my delivery except rate is a 95%

Tiffany C Xbo

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scott left my food at a different address

DoorDash - Scott left my food at a different address
DoorDash - Scott left my food at a different address - Image 2
He left it at a different address and somebody took my order. Yall are very unhelpful with the customer yall need to do better with helping customers out with their orders
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Loss:
$30
Pros:
  • Dasher has made sure i got my food
Cons:
  • Dasher delivered to wrong address

Preferred solution: Full refund

Anne L Hdu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ridgeland, South Carolina

I've been charged for things from another state

DoorDash - I've been charged for things from another state
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I have been charged for door dash I am 57 yrs old and I live in Beaufort SC ANNE LESTER 148 Ephraim Rd St Helena Island SC 29920 Drawn on South state Bank Ladys Island Beaufort SC I did authorize these charges. I would like addresses of the unauthorized charges to my Acct. I, Anne Lester, am the only authorized person to use this Acct. Id appreciate your help with this fraudulent activity. Thank you in advance for help, Anne Lester 706-550-****
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Anonymous
map-marker Fairfax, Virginia

Food was placed at door and stolen

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Driver didn't knock as instructed and because of that a crackhead stole my food, and I had to reorder
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