Update by user Sep 12, 2018
I genuinely only feel this was resolved due to my staying on top of the situation constantly. On my first call last week they said they'd follow up within 2 days.
I demanded a reference # so that there'd be a record we could look up. After that, I called every day. Today, on day 7, I was connected with a supervisor. After being put on hold for 30 minutes, they said an account specialist had reviewed the file and they'd be issuing a full refund.
While the email says it'll be 5-7 days until I see the money, I do at least have the email saying it's been done.
For transparency, I live in San Jose, CA and I had two fraudulent charges: $234.64 in Texas at a steakhouse, and $32.41 in Atlanta at a Chick-fil-a. As of now, my situation appears resolved.
Original review posted by user Sep 11, 2018
I had two unauthorized charges on my account totaling $300. They did not verify the ID of the person who picked up, or make any attempts to validate the purchase, despite how large it was.
I've made repeated calls to customer service with no luck. The team that answers works for Doordash, but say the "San Francisco team will follow up with you directly." There is no number to reach them, and despite being told I'd be contacted 2 days later, it's been 6 and I've received no word.
The only way for this to happen is if DoorDash had a data breach, which they have not announced. I will continue calling every single day until I receive my money back.
Product or Service Mentioned: Doordash Account.
Reason of review: Fraudulent Purchase.
Monetary Loss: $300.
Preferred solution: Full refund.