Unclaimed
DOORDASH
Reviews and Complaints
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
New Reviewer
I need you to put my money back on my card
Because you took 9.99 out my card 2 tome and i didn't sgin up for doordash I would like for u to put my money back on my card
User's recommendation: Maybe.
ID
Location
New York, New York
Preferred solution
Full refund
Cannot get my pay transferred to my checking account.
I cannot get a agent on the phone to talk about this. Im on hold for over 3@ minutes anc I finally hang up
ID
Location
South Charleston, Ohio
New Reviewer
Payments
I wigned up for 1 month to try it out. Wasnt for me. So I havent used it and tried to cancel last month but I think I missed something because I still was having payments being taken out. Needed my subscription cancelled and my money refunded.
User's recommendation: The customer service number is hard to find.
ID
Location
Grand Rapids, Michigan
Preferred solution
Full refund
New Reviewer
Driver has been sitting in the same spot for 20 minutes and can't be reached
A driver was dropping off a delivery on the way to us. Tracking her, saw she was about 3 minutes away from us (thinking thats where the previous drop off was) we kept track and did not see her move for over 20 minutes. We tried calling and texting to make sure everything was okay but went straight to voicemail.
User's recommendation: Reliable drivers.
ID
Location
Hoffman, New Jersey
Preferred solution
Apology
New Reviewer
Order was canceled need my refund since I didn't recieve my food
I ordered 30 dollars worth of food I put in the wrong address and they canceled my order I need a refund since I didnt receive my food
ID
Location
Riverside, California
Loss
$30
Preferred solution
Full refund
Contined charges
For almost a year now I've been having to contact their customer service due to the fact that my subscription was cancelled back in February of 2021 and a couple of days ago fund another charge for their subscription of $9.99. Each time I speak to the CS they have to reimburse me for the fees. And every month since I've had to continuously call due to the continued charges. And they don't put notes on the account you have to have the previous reference number of who you contacted and why. This is ridiculouos. I will be contacting BBS and the Attorney General's office. This should not be occurring since the subscription has been cancelled
User's recommendation: Do not use Door Dash make sure if you do to cancel asap.
ID
Location
San Antonio, Texas
Where is my food
had order from Burnt end Barbecue that took more than half an hour to get to my house from the restaurant . Meaning the delivery driver took his sweet time delivering the food. Which was barely warm when it arrived. Possibly he took some other deliveries along with him and dropped them off before mine. No problem with that except too many of them makes the end person's food below parr and Not what I paid for, especially with fees.
ID
Location
Kansas City, Kansas
I ordered off DoorDash - 1st time - and the order was successfully picked up and the dasher proceeded to take it to the WRONG location. My map clearly showed that she was in the wrong place and had not arrived. I sat and waited over an HOUR for a pack of waters, just...
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ID
Location
Midlothian, Texas
New Reviewer
Customer food
I ordered door dash and my food sat outside on the porch for hour b4 I knew it was there the service was very poor no knock on the door or anything so I have cold Food that I cant even eat I need a refund
ID
Location
Charlotte, North Carolina
Pros
- Customer service and delivering
Loss
$15
Preferred solution
Full refund
New Reviewer
Wonderful wonderful
Wonderful wonderful!! The young gentleman I spoke with he was wonderful he assistant and took care of me and I am grateful for him thank you
ID
Location
Saint Paul, Minnesota
Waiting on orders
Wanted to write a review on how dashers get scored. I feel like we as dashers ratings should not go down due to the time we spend waiting on orders at places like restaurants and Walmart because its not our fault that the orders arent ready. Its not fair our ratings decreases due to the fact the customer order doesnt arrive on time they need to take in consideration the wait time the dashers have to wait on the customer orders
ID
Location
Charlotte, North Carolina
New Reviewer
Did not receive order
Was delivered to wrong address, Dasher refused to get my food from customer he gave it to. I asked him to meet me by the coded gates and mailboxes but not hearing anything back from them.
User's recommendation: ID should be asked for before giving food.
ID
Product
Wendys Burger
Loss
$30
Preferred solution
Full refund
Want to delete a payment method
The App should be updated to alleviate the need to call Door Dash and having to be on hold for close to 30 minutes for this to be accomplished! High fees on DD and ridiculously horrible customer service! Do better!
ID
Location
Willow Grove, Pennsylvania
New Reviewer
Being charged to my account $12 a month and never signed CNN up
I authorized no service and charged $12 per monthxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
ID
Location
Baltimore, Maryland
Someone stole my account & ive not received help after multiple times of contacting them
Ive contact them 3 times about my account & money going too someone else . Its not my bank information & I kept telling them that & I was told was Id get a email to reset everything which I already did & it still hasnt worked after that contacted them 2 more to still be told the same process
ID
Location
Alexandria, Virginia
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