Regina B Rom

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Verified Reviewer

System "Maintenance" at dinner time?

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I purchased dash pass yesterday, tried to place an order around 6pm but kept getting error. dd chat had me log out then log in, delete app then reinstall app, try ordering on website...

45 minutes later after trying all these things still couldn't place an order! Then chat disconnects me, 2nd chat disconnected, 3rd chat... useless... 4th chat rude...

no answers, no explanation, no apology, no credit for inconvenience. Then I place my order through the restaurant website directly and guess who delivers it... DOOR DASH... but not under the dash pass i just paid for...

of course I had to pay all the additional fees... so today I call Door dash customer service and they said sorry, we will cancel and refund your dash pass. Have a nice day!. WOW really?

Such a rip off to begin with but this crap is inexcusable. Stay away, use a different company or pick up food but door dash won't see another dollar from me ever!

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Loss:
$75
Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Poor customer service, expensive fees, not worth the hassle.

Isaiah R Adc

Didn't get my order

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Waited outside and said my order was delivered when clearly ive been outside called customer service and said ill get my money back 7-10 Business days
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Dont order

Laurie J Fta

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Verified Reviewer

Deliveries

On April17, I placed an order at bosss nova which is an approximate 10 minute drive to delivery location. It took the driver over 40 minutes to deliver it after picked up and it was cold by the time it arrived. Now today I placed an order at urth cafe. I left very specific instructions on where to drop off. The food never arrived there. Not sure where the driver dropped it off. I am beyond livid. This is twice now there is an issue. Thank you for your attention to this matter
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Loss:
$69
Pros:
  • Convienience
Cons:
  • Food is continuously cold when it does arrive

Preferred solution: Full refund

Anonymous
map-marker Le Sueur, Minnesota

Dasher app problems

Hi this is mitchell Johnstone, I tried to sign up to be a dasher in Mankato MN but I put in my zip code for where I live because I dont live in Mankato MN,when I signed up and it said we dont need dashers in this area because I put in the wrong zip code. Is there a way to reset my account or number so I can put in Mankato MNs zip code so I can be a dasher? Thanks, Mitchell My number: 507-779-****
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Sonya G Rkt

Never received food

Driver never delivered food driver lied and said they delivered food. I want my refund ASAP ! Ridiculous
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Loss:
$62

Preferred solution: Full refund

User's recommendation: Call Uber eats

Vanessa M Qoh

It’s sucks

this is the Third time that my food hasnt been delivered to the right address I would never give door dash to anyone or refer them to anyone
View full review
Loss:
$20
Pros:
  • I just dont like it & will never use it
Cons:
  • Stole food

Preferred solution: Full refund

Sheila B Enu

Login issue

I cant make a DoorDash account due to the fact they said my number being used but I never sign up from what I can recall and I need to reset my number please and thank you.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Denver, Colorado

Missing my order

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Nothing was done about the mussing order they said someone else will handle it which no one ever did horrible customer service the driver was to in a hurry left a bag on the counter
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Jaimy Lhm
map-marker Avon, Indiana

Order wrong, driver left with it

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Carl had our order resent. We will have to wait an extra hour for our food which is less than ideal.
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Scott B Dny

Unauthorized $9.99 monthly charge for a service I never signed up for

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Last month an unauthorized charge for $9.99 from Doordash appeared on my credit card. I never signed up for this service.

I did sign up for Walmart Plus, and I suspect that Walmart uses Doordash for their grocery delivery service. Somehow, I believe, Walmart gave my credit card number to Doordash. I had to call my credit card company to dispute the fraudulent charge. The credit card company removed the charge, canceled my credit card number and sent me a new credit card with a new number.

Imagine my shock and horror when a new $9.99 charge from Doordash showed up on my new credit card this month!

This is outright fraud just like the fraudulent charges that "ringtone" vendors would charge to people's phone bills without authorization until the practice was outlawed a few years ago. I can't keep canceling my credit card every month, and I don't want to cancel my Walmart Plus subscription, but I am afraid it's the only way to stop the fraud.

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Loss:
$10
Cons:
  • Fraudulent charges for a service i never signed up for

Preferred solution: Full refund

User's recommendation: Check your credit card statement every month for fraudlent charges from Doordash

1 comment
Guest

I experience a very similar situation and was also falsely charged $9.99

Leahana H Ztu

Refund

Hi, I just spoke to one of your representatives on the phone. As I recall I should be reviving a refund. How long will that take?
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Loss:
$27

Preferred solution: Full refund

Anonymous
map-marker Edmond, Oklahoma

Swindled out of my order

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Eva picked up our food then cancelled. Terrible. Terrible., terrible. Im handicap and an elder. Shameful Will tell everyone about being swindled by door dash
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Natasha C Bdc

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Verified Buyer
|

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Verified Reviewer

Problem

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DoorDash - Problem
I was charged the other day 54.83 For something I did not order I honestly dont even remember ever ordering from you guys but I cant afford people to be stealing money from me I need a full refund cause I did not order anything n money still got taken out of my account
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Loss:
$55

Preferred solution: Full refund

User's recommendation: Don’t give them ur information

Claudine M Cmo

My door dash background check

I am trying to become a dasher and it wont let me past the background check page Im call to see it I was rejected or something because it has been days
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Preferred solution: I would like to start dashing as soon as I can

Anonymous
map-marker Auburndale, Florida

Driver did not pick up complete order

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I ordered from McDonalds for my staff at work. He delivered 1 bag and it did not have everything I ordered in the bag. I called McDonalds and they said they tried to catch him before he left, but couldnt catch him. I called door dash and they sent someone to get it. When I got it, it was cold. But at least I got it
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