DoorDash
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSystem "Maintenance" at dinner time?
I purchased dash pass yesterday, tried to place an order around 6pm but kept getting error. dd chat had me log out then log in, delete app then reinstall app, try ordering on website...
45 minutes later after trying all these things still couldn't place an order! Then chat disconnects me, 2nd chat disconnected, 3rd chat... useless... 4th chat rude...
no answers, no explanation, no apology, no credit for inconvenience. Then I place my order through the restaurant website directly and guess who delivers it... DOOR DASH... but not under the dash pass i just paid for...
of course I had to pay all the additional fees... so today I call Door dash customer service and they said sorry, we will cancel and refund your dash pass. Have a nice day!. WOW really?
Such a rip off to begin with but this crap is inexcusable. Stay away, use a different company or pick up food but door dash won't see another dollar from me ever!
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Poor customer service, expensive fees, not worth the hassle.
Didn't get my order
Preferred solution: Full refund
User's recommendation: Dont order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeliveries
- Convienience
- Food is continuously cold when it does arrive
Preferred solution: Full refund
Dasher app problems
Never received food
Preferred solution: Full refund
User's recommendation: Call Uber eats
It’s sucks
- I just dont like it & will never use it
- Stole food
Preferred solution: Full refund
Login issue
Preferred solution: Deliver product or service ordered
Missing my order
Order wrong, driver left with it
Unauthorized $9.99 monthly charge for a service I never signed up for
Last month an unauthorized charge for $9.99 from Doordash appeared on my credit card. I never signed up for this service.
I did sign up for Walmart Plus, and I suspect that Walmart uses Doordash for their grocery delivery service. Somehow, I believe, Walmart gave my credit card number to Doordash. I had to call my credit card company to dispute the fraudulent charge. The credit card company removed the charge, canceled my credit card number and sent me a new credit card with a new number.
Imagine my shock and horror when a new $9.99 charge from Doordash showed up on my new credit card this month!
This is outright fraud just like the fraudulent charges that "ringtone" vendors would charge to people's phone bills without authorization until the practice was outlawed a few years ago. I can't keep canceling my credit card every month, and I don't want to cancel my Walmart Plus subscription, but I am afraid it's the only way to stop the fraud.
- Fraudulent charges for a service i never signed up for
Preferred solution: Full refund
User's recommendation: Check your credit card statement every month for fraudlent charges from Doordash
Refund
Preferred solution: Full refund
Swindled out of my order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem
Preferred solution: Full refund
User's recommendation: Don’t give them ur information
My door dash background check
Preferred solution: I would like to start dashing as soon as I can
Driver did not pick up complete order
- Prev
- 1
- ...
- 353
- 354
- 355
- 356
- 357
- ...
- 1779
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I experience a very similar situation and was also falsely charged $9.99