DoorDash
Reviews and Complaints
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Verified Reviewer | Nottingham, MarylandHorrible Service
My Son Tyshaun ordered he and Sister food from Panda Express because I was working late. The food never showed up.
My Son waited on the porch for an hour for its arrival. No one showed. Then we received an alert saying the food arrived, but never did as we were on our porch the entire time. My Son called the restaurant to be told that the driver stole his food.
The restaurant tried calling the driver several times and he never answered. When I called customer service they were not helpful at all, and said they could only give me a refund that would take up to 7-10 days and they could not resend my kids food. I had to leave work and go pick their food up and they were very hungry.
This is very unprofessional and I will not be using this service in the future and my family and friends wont be either. My sons phone number for the order was 443-820-****.
Preferred solution: Let the company propose a solution
User's recommendation: Have more professional drivers and not thief’s.
Did not get my food
User's recommendation: Wait outside for dasher
Did not send refund
User's recommendation: Nun
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Verified Reviewer | Fallbrook, CaliforniaDelivery driver in Oceanside was rude and left the food by the community front gate. It was never delivered.
Preferred solution: Full refund
User's recommendation: If your Door dash driver is Kurt M. you will most likely have an issue .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
I am having a hard time understanding why I cannot be compensated for something that I did not get. This happens to me quite often and I really think that this is unfair that I spent my hard-earned money and didn't even receive half the food that I was supposed to get how is it my fault that I am supposedly overcompensated.
Is this not the restaurants fault for messing up constantly .I mean there has to be some way to resolve this. Is there anyone else that I can speak to about this, this is just not right at all. It's been happening way to often and it usually is resolved and I forgive still continue to be a loyal customer. I feel like I have had my money stole from me.
This isn't right and I really need to speak to someone. This should not be allowed, I really feel like maybe I should maybe ask other customers on social media if they are having the issues as I have. This definitely is not the first time either.
It may sound petty but I believe that when I pay for something I should receive those items. I want someone to contact me back about this problem.
- No answers from customer service
- Didnt receive all of my food i paid for
Preferred solution: Let the company propose a solution
User's recommendation: Make sure you get everything you ordered.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong delivery
- Time it took to deliver and the negligence
- No delivery at all
Preferred solution: Full refund
My earnings didn’t hit my direct deposit account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one helped me
Preferred solution: Full refund
User's recommendation: Higher people with Competence
Price Increases
Preferred solution: Price reduction
User's recommendation: BEWARE!!!
I got someone else’s order
- Money backed
- Poor customer service unable to delete credit card info
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not dilivere
- Delivery prompt
- Customer service leave much to be desired
Preferred solution: Let the company propose a solution
User's recommendation: Do not use doordash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service -
- False information on ap to get you to use service
User's recommendation: DUMP DOORDASH
No delivery
User's recommendation: Don’t use door dash second time this has happened
Still haven’t received my money.
Problem solved
User's recommendation: Don’t order hard tacos from Taco Bell I have more than once and every time they are soggy
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They don’t treat the drivers any better then the customers trust me