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Resolved Featured
2.4
Details
DoorDash - Over charged
DoorDash - Over charged
I had ordered a pizza from Depalma restaurant located in Atlanta. The gluten free pizza I ordered said it cost $2.95. With taxes, service fee and tip it came to be a little over $6.00. Once I placed my order I received an email from DoorDash stating due to my special...
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4 comments
Anonymous
#1725704

Sounds like you need to pick up your family and go get it yourself, or cook something at home...

Review
#1179535 Review #1179535 is a subjective opinion of poster.
Reason of review
Pricing issue
Resolved
2.1
Details
Driver shows hands me sack & off she goes saying she had more deliveries to make .. I get upstairs to my apt & to my dismay 1. My sides printed on confirmation receipt are not in sack 2. Food is horribly cold - I have no micro (thats why i utilize svcs like DD) 3. I...
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Review
#1154918 Review #1154918 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
1.0
Details
Delivery was from a restaurant 5 minutes away from us. The driver drove right by our house - and kept driving until he got on the highway far beyond our area. He didn't call us until he had already passed our house - even though my husband was waiting outside. He then...
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Review
#1149322 Review #1149322 is a subjective opinion of poster.
Cons
  • Worst possible service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Tags
  • Atrocious Delivery
Resolved

Resolved: DoorDash in Los Angeles, California - Live 8 mins away. They picked it up and drove 45 mins in the other direction

1.1
Details
If I hadn't texted the driver ten times, I would've received the order 2 hours after I ordered. When I did get the food, it had been in the car for over an hour and got to go on a joy ride all over town. This isn't the first time they have picked up an order that is 8 mins from where I live. Rather than take a right turn and go five mins to my place, the driver took a left and drove 45mins out of the way. The software and process is severely broken. Too many other options to put up with this poor customer service. They offered me $5 and assurance it won't happen again. Ha!
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Review
#1102769 Review #1102769 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$29
Preferred solution
Full refund
Resolved
1.0
Details
Doordash Review
Don't work for doordash!! They have THE WORST customer service I have ever experienced. Good luck trying to talk to a person or get anything other than an automated email response. I worked for them two months ago for over 14 hours and earned $177 doing their...
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Review
#1017329 Review #1017329 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
1.0
Details
Someone hacked my account and ordered $200+ in food at 2am in another state. I called Doordash immediately to let them know this was fraud. After numerous calls following up regarding the status, I never received a call back from anyone at Doordash. I called again,...
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8 comments
Anonymous
#1592065

This happened to me 11/3. $200 order 3000 miles away on the other side of the country. Still waiting to hear back from them. Reported to the CC company first, and then realize...

Review
#969458 Review #969458 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
Poor customer service
Loss
$210
Preferred solution
Full refund
Resolved
1.7
Details
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
Worse experience Ever!!!!!!!!!! I have never had this bad of an experience with Door Dash. I understand they would call and notify you before but this time was really bad. I placed a lunch order for my employees and I, and the order states it would be delivered at...
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3 comments
ShamelessKookaburra857
#1698310

This is a scam. They charged my debit card, never delivered. I’m out $45 and no food. No one called or anything. But they sure did charge me in under one minute. Please don’t ...

Review
#956852 Review #956852 is a subjective opinion of poster.
Reason of review
Order cancelled minutes before expected delivery.
Loss
$105
Preferred solution
I expected a complimentary lunch due to their huge mistake but now, I expect a company solution that I would agree with.
Resolved
1.0
Details
I have had nothing but problems when I've ordered from Door Dash. I find it curious that they don't have any number to call for customer service, and when I've complained about an order via email, nobody responds. I feel what they're doing is criminal. They don't...
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Review
#925544 Review #925544 is a subjective opinion of poster.
Reason of review
Problem with delivery
Resolved
3.2
Details
We have used Doordash over a dozen times, with no problem. Our last order was missing an entire meal, along with the wrong sides on another meal. It would of just taken a quick glance by the driver to realize we were a full box short! So I figure, we just got a bad...
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1 comment
Anonymous
#1241924

Read on another site where employees of some restaurants are complaining of loss in tips. These employees do not have to fight the traffic, weather, or use their personal car...

Review
#895598 Review #895598 is a subjective opinion of poster.
Pros
  • Reliable on over a dozen past orders
  • Drivers are usually great
  • Got partial credit deserved full
Cons
  • So many fees
  • Slow customer service response
  • Customer service lied to me
Reason of review
Lied to by customer service
Preferred solution
better customer service
Resolved
1.0
Details
I live in California (Bay Area). I ordered a meal at 7:45pm, order gets confirmed at 7:54pm, dasher is on the way, 9:42pm I have still not received any further updates, I check my order status to find that it has disappeared, I call in to inquire and I'm told my order...
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2 comments
Anonymous
#1187848

http://doordash.pissedconsumer.com/doordash-abuse-of-drivers-a-response-to-a-pissed-customer-the-truth-about-driving-for-doordash-20160721886029.htmlEnough Said!

Review
#817416 Review #817416 is a subjective opinion of poster.
Reason of review
Order processing issue