Resolved DoorDash Reviews
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Featured
I had ordered a pizza from Depalma restaurant located in Atlanta. The gluten free pizza I ordered said it cost $2.95. With taxes, service fee and tip it came to be a little over $6.00. Once I placed my order I received an email from DoorDash stating due to my special...
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Review
Product
Reason of review
Pricing issue
Resolved
Driver shows hands me sack & off she goes saying she had more deliveries to make .. I get upstairs to my apt & to my dismay 1. My sides printed on confirmation receipt are not in sack 2. Food is horribly cold - I have no micro (thats why i utilize svcs like DD) 3. I...
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Review
Service
Reason of review
Poor customer service
Resolved
Delivery was from a restaurant 5 minutes away from us. The driver drove right by our house - and kept driving until he got on the highway far beyond our area. He didn't call us until he had already passed our house - even though my husband was waiting outside. He then...
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Review
Service
Cons
- Worst possible service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Tags
Resolved
Resolved: DoorDash in Los Angeles, California - Live 8 mins away. They picked it up and drove 45 mins in the other direction
If I hadn't texted the driver ten times, I would've received the order 2 hours after I ordered. When I did get the food, it had been in the car for over an hour and got to go on a joy ride all over town. This isn't the first time they have picked up an order that is 8 mins from where I live. Rather than take a right turn and go five mins to my place, the driver took a left and drove 45mins out of the way. The software and process is severely broken. Too many other options to put up with this poor customer service. They offered me $5 and assurance it won't happen again. Ha!
Review
Service
Reason of review
Problem with delivery
Loss
$29
Preferred solution
Full refund
Resolved
Don't work for doordash!! They have THE WORST customer service I have ever experienced. Good luck trying to talk to a person or get anything other than an automated email response. I worked for them two months ago for over 14 hours and earned $177 doing their...
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Review
Reason of review
Problems with payment
Resolved
Someone hacked my account and ordered $200+ in food at 2am in another state. I called Doordash immediately to let them know this was fraud. After numerous calls following up regarding the status, I never received a call back from anyone at Doordash. I called again,...
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8 comments
This happened to me 11/3. $200 order 3000 miles away on the other side of the country. Still waiting to hear back from them. Reported to the CC company first, and then realize...
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Review
Cons
- Fraud
Reason of review
Poor customer service
Loss
$210
Preferred solution
Full refund
Resolved
Worse experience Ever!!!!!!!!!! I have never had this bad of an experience with Door Dash. I understand they would call and notify you before but this time was really bad. I placed a lunch order for my employees and I, and the order states it would be delivered at...
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3 comments
This is a scam. They charged my debit card, never delivered. I’m out $45 and no food. No one called or anything. But they sure did charge me in under one minute. Please don’t ...
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Review
Service
Reason of review
Order cancelled minutes before expected delivery.
Loss
$105
Preferred solution
I expected a complimentary lunch due to their huge mistake but now, I expect a company solution that I would agree with.
Resolved
I have had nothing but problems when I've ordered from Door Dash. I find it curious that they don't have any number to call for customer service, and when I've complained about an order via email, nobody responds. I feel what they're doing is criminal. They don't...
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Review
Service
Reason of review
Problem with delivery
Resolved
We have used Doordash over a dozen times, with no problem. Our last order was missing an entire meal, along with the wrong sides on another meal. It would of just taken a quick glance by the driver to realize we were a full box short! So I figure, we just got a bad...
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1 comment
Read on another site where employees of some restaurants are complaining of loss in tips. These employees do not have to fight the traffic, weather, or use their personal car...
Review
Service
Pros
- Reliable on over a dozen past orders
- Drivers are usually great
- Got partial credit deserved full
Cons
- So many fees
- Slow customer service response
- Customer service lied to me
Reason of review
Lied to by customer service
Preferred solution
better customer service
Resolved
I live in California (Bay Area). I ordered a meal at 7:45pm, order gets confirmed at 7:54pm, dasher is on the way, 9:42pm I have still not received any further updates, I check my order status to find that it has disappeared, I call in to inquire and I'm told my order...
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2 comments
http://doordash.pissedconsumer.com/doordash-abuse-of-drivers-a-response-to-a-pissed-customer-the-truth-about-driving-for-doordash-20160721886029.htmlEnough Said!
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Review
Reason of review
Order processing issue
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Sounds like you need to pick up your family and go get it yourself, or cook something at home...