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Resolved

Update by user Oct 30, 2018

Update: I contacted the # on the app to make a complaint about this whole process. I've NEVER had this issue with Uber Eats, Skip the Dishes, nor Just Eats.

The customer service rep tried to contact the driver but the driver was not responding to the calls. Therefore,...

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Review
#1369708 Review #1369708 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved

Update by user Oct 04, 2018

They fully refunded my money. The refuse to admit that there has been any kind of data breach and that is very troublesome. I will never use Doordash again.

Update by user Sep 24, 2018

They say I'm getting my money back, but I've not yet seen it credited to my account. We'll see what happens the...

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1 comment
Anonymous
#1564752

I've called at least six times today. Each time I call a supervisor is already on the phone or every single supervisor in the entire place is in a meeting (this has been said to me twice).

They don't care about their consumers.

I've had to cancel all of my credit cards and get a new card issued by my bank. All they can say is I'm sorry and someone will call you.

Review
#1360505 Review #1360505 is a subjective opinion of poster.
Cons
  • Are not warning customers that their data has been breached
  • Account hacked
Reason of review
Data Breach
Loss
$804
Preferred solution
Full refund
Resolved
1.0
Details

Update by user Sep 12, 2018

I genuinely only feel this was resolved due to my staying on top of the situation constantly. On my first call last week they said they'd follow up within 2 days.

I demanded a reference # so that there'd be a record we could look up. After that, I called every day....

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13 comments
Anonymous
#1572585

Your navigation always screwed up

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Review
#1352871 Review #1352871 is a subjective opinion of poster.
Reason of review
Fraudulent Purchase
Loss
$300
Preferred solution
Full refund
Resolved
1.0
Details

Update by user Aug 29, 2018

After weeks of headache, DoorDash's actual insurance company got in touch with me. A few weeks after that, they evaluated the damage and issued a check to cover it.

Original review posted by user Jul 30, 2018

A careless Dasher took out my custom wrought iron mailbox a week and a half ago. I have been fighting...
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1 comment
Anonymous
#1542659

Doordash drivers are independent contractors and are not employed by Doordash. U should have gotten his licence plate and driver's licence info to have the law go after him. Doordash does not care.

Review
#1316886 Review #1316886 is a subjective opinion of poster.
Cons
  • Unethical business practices
  • Awful customer service
  • Deception
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • liars
  • Doordash Unhelpful
  • Bad Customer Service
  • Doordash Complaints
  • Doordash Fail
  • Doordash Property Damage
  • Doordash Deception
  • Fake Insurance Claim Forms
Resolved
1.0
Details

Update by user May 16, 2018

Wasn't

Original review posted by user May 16, 2018

Trying to let driver know there are many tractor trailers here My number is 8035771829
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1 comment
Anonymous
#1482624

How was the driver supposed to see that message?

Review
#1257499 Review #1257499 is a subjective opinion of poster.
Resolved
1.0
Details

Update by user Mar 14, 2018

I received a credit applied directly to my doordash account.

Update by user Mar 14, 2018

This issue has been resolved. I’m very happy with the resolution and I’m looking forward to ordering again for the first time and order from a restaurant that I’m familiar with close to work. I appreciate the...

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Review
#1210374 Review #1210374 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved Featured
2.4
Details
DOORDASH - Over charged
DOORDASH - Over charged

Update by user Jan 30, 2018

I am waiting on my refund.

Original review posted by user Jan 30, 2018

I had ordered a pizza from Depalma restaurant located in Atlanta. The gluten free pizza I ordered said it cost $2.95. With taxes, service fee and tip it came to be a little over $6.00. Once I placed my order I received an email from DoorDash...
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4 comments
Anonymous
#1725704

Sounds like you need to pick up your family and go get it yourself, or cook something at home...

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Review
#1179535 Review #1179535 is a subjective opinion of poster.
Reason of review
Pricing issue
Resolved
2.1
Details

Update by user Dec 24, 2017

Wow not expecting any word so soon & resolution as quickly ! I received an email from DD's customer support team saying they saw my side of things & were issuing me a Full Refund !! So now I can drop my stress from this matter & get on with our holiday celebration!!!...

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Review
#1154918 Review #1154918 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
1.0
Details

Update by user Dec 15, 2017

Customer service provided full refund.

Original review posted by user Dec 15, 2017

Delivery was from a restaurant 5 minutes away from us. The driver drove right by our house - and kept driving until he got on the highway far beyond our area. He didn't call us until he had already passed our house - even though...
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Review
#1149322 Review #1149322 is a subjective opinion of poster.
Cons
  • Worst possible service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Tags
  • Atrocious Delivery
Resolved

Resolved: DOORDASH in Los Angeles, California - Live 8 mins away. They picked it up and drove 45 mins in the other direction

1.1
Details
If I hadn't texted the driver ten times, I would've received the order 2 hours after I ordered. When I did get the food, it had been in the car for over an hour and got to go on a joy ride all over town. This isn't the first time they have picked up an order that is 8 mins from where I live. Rather than take a right turn and go five mins to my place, the driver took a left and drove 45mins out of the way. The software and process is severely broken. Too many other options to put up with this poor customer service. They offered me $5 and assurance it won't happen again. Ha!
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Review
#1102769 Review #1102769 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$29
Preferred solution
Full refund