Nichole A Vez

Didn’t get my full order

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I did not get both of my chips with my order and I am not happy I would like a refund I paid $30 and I got two sandwiches
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Loss:
$5

Preferred solution: Price reduction

Ricardo W Plk

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Verified Reviewer

Non delivery

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The delivery person did not knock . Did not left any notice of attempted delivery Did not called the delivery recipient.
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Preferred solution: Deliver product or service ordered

ROBERT W Rle

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Verified Reviewer
| map-marker Chicago, Illinois

Check status

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My account cut off this test because another customer called in what kind of policy is that anybody could call in and complain about your drivers you need a new policy thank you and I appreciate my team but I need to get back to work so I need for someone to contact me
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Loss:
$500
Anonymous
map-marker Pearland, Texas

Order dropped off somewhere else left on a stairway somewhere

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Door Dash practices order dropped off on some stairway somewhere. I have noticed that Door Dash seems to have a practices of whenever i order food instead of a closer restaurant they contract one farther away and change an expanded delivery change almost every time. I am deleting my Door Dash app
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Enmanuel Tpl
map-marker Columbus, Ohio

Drivers do not follow instructions and or know how to read large numbers on buildings. Food delivered to different building more than once with door dash

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I give specific details to deliver to my building ring buzzer go up elevator and drop at front apartment door. They have repeatedly dipped off at building across the street wear I have had to go and retrieve my food from.
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User's recommendation: Make sure they know exactly we’re you need it brought to.

Claire S Njy
map-marker Doylestown, Pennsylvania

Missing food

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We ordered food from chick-fil-a and we were missing a meal so I called the store and they said we cant do anything about it. So I called DoorDash and talked to two very nice ladies and didnt have to repeat any information. They helped us so much they were very kind and accommodating. We got our food in the end but the lady still just ended up calling chick-fil-a
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Cons:
  • I understand this but delivery costs and reliability

Preferred solution: None

Amy M Git

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Verified Reviewer

It’s still great

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I frequently received not so fresh food from here but sometimes its perfect. However, thinking about it, its the same as if I go get it myself so its a wash. The delivery people are either very kind or sometimes a bit scarce. Sounds weird but when I put leave at door, they drop it and dash. Haha I guess thats why its called door dash!!!
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Pros:
  • Customer service
  • Food selection
  • Sometimes price
Cons:
  • Food temp
  • Time
  • Employees

User's recommendation: Carolyn’s cafe, bravo burgers,

Anonymous
map-marker Minneapolis, Minnesota

My account was deactivated

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I was a customer with DoorDash for a very long time. I hate leaving the house and ordered all of my food, dog food, housing essentials etc.

spending between one and $2000 a month. About a month and a half ago I tried to order some thing and was told my account was deactivated. I called to ask why and no one had an answer. I think I called a total of four separate times.

Each time I was told someone would call me back or email because the issue needed to be escalated because they did not know why my account was deactivated. To this day, I have no idea what I did for my account to be deactivated

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User's recommendation: Best of luck

Anonymous
map-marker Hayward, California

Complaint

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I waited an extra 30 minutes for pizza delivery from little Caesars. I was given an original delivery time of 30 minutes.
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User's recommendation: Call Door dash and let them know they can’t change drivers without notifying the consumer

Romona Amw
map-marker San Jose, California

I canceled but you keep charging me

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I canceled the bass pass ibut you keep charging me. When you call customer service nobody answers. Help!!!
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Loss:
$20

Preferred solution: Full refund

Kristen C Xvd
map-marker Houston, Texas

Door Dash driver did not deliver food

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In general I love Door Dash, but our driver delivered our food to an apartment complex across town. We repeatedly and politely tried to get her to bring us our order. She cut off all contact. Her name is Cynthia and she picked up food from Gyro Guys in Webster, Texas around 8:30 pm. She took a picture of the gate of the complex. Please consider dropping her as a driver.
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Loss:
$22

Preferred solution: Please drop this person as a delivery driver. She was unprofessional and incompetent. We appreciate the refund, but I’m super hungry.

User's recommendation: Meh

Heather B Iho

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Verified Reviewer
| map-marker Grantsburg, Wisconsin

Need refund

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My son had my phone and hit the button for some kind of subscription andni cancled it but want to know if i can have my money back it was like $59 please
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Loss:
$59
Carletta B Zhn

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Verified Reviewer
| map-marker Wheeling, West Virginia

Cmcelfresh80@***.com

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I ordered doordash july 29th and paid the delivery fee. I did not agree to renew the monthly pass. Why was i charged a monthly fee and the delivery as well? I did not want to renew. That's why I paid the delivery fee.
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Loss:
$10
Pros:
  • Dashers are usually really nice

Preferred solution: Full refund

Cody P H

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Verified Reviewer

Try it out

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The app work great but the food prices are high in my op. wont be using it anytime soon right now. very good chat exp had with them very helpful in my op.yesYesYes
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Anonymous
map-marker Ashburn, Virginia

Missing *** food

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So we ordered some god damn tbell, and we got entirely wrong order, wasnt even ours bro. This dude dropped off *** that was entirely incorrect. It was some *** dude. Such *** horse ***
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User's recommendation: Just go to the store.