DOORDASH Reviews

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Verified Reviewer New Reviewer

The cancelled my order for no reason. it wa my daughter school lunch.

3.0
I order lunch for my daughter an hour early and it was cancelled with no reason as to why that happened. I was informed a credit will be refunded to my account. This is unacceptable. This was her school lunch and I was unable to get lunch to her on time without the assistance dog a friend.
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ID
#2912633 Review #2912633 is a subjective opinion of poster.
Location
Anaheim, California

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Account issues

2.7
I should have 2 more $10 discounts on my orders I only received one of them when I joined the annual dashpass.
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ID
#2911375 Review #2911375 is a subjective opinion of poster.
Pros
  • Took my money though
Cons
  • No phone number to call or email
Loss
$20

Email Request

2.7
Was not helpful as no one ever answered I was just trying to ask a question about my order before they picked it up as the option for a sauce was not displayed on the website

User's recommendation: Dont plan on any help from customer service.

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#2907240 Review #2907240 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Employment status

3.0
I just want to know if unemployed or not My background check is complete and I still dont see any kind of results as far as employment

User's recommendation: Help.

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ID
#2898859 Review #2898859 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

*** hole driver

2.6
The guy drove up in a silver haundea elantra he had a passenger she looked high jerkin all around but the radio was not on lol he was so high like oblivious to me standing right in front of him I'm in Charleston SC an I'm disappointed in door dash I'll never use again ok silver haundea elantra

User's recommendation: Do not use door dash they r rude an obscene not professional at all.

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ID
#2897010 Review #2897010 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$100
Preferred solution
I want a 100 dollar gift card to spend at a restaurant of my choice because I had a Friend of mine place.the order last week so not sure price bit I gave 100 dollars for the order yall need to screen your drivers better an please fix this

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Verified Reviewer New Reviewer

2.8
I started a door dash application some time in the summer but didnt realize I was a permanent application and that the email and phone were now feathered together. When I originally applied I went through an email shift and no longer used my old email witch is tethered...
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#2890032 Review #2890032 is a subjective opinion of poster.
Location
San Antonio, Texas

My order was incomplete

2.8
I was missing 2 items on my order. I ordered the chicken sandwich meal with 3 sides from KFC and just received 2 sides. No chicken sandwich and a side order was missing. $11.99

User's recommendation: Check ur order while the Dasher is in front of you.

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#2887685 Review #2887685 is a subjective opinion of poster.
Location
Queens, New York

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Verified Reviewer New Reviewer

Did not receive order

2.5
Order was never delivered despite correct address given. Robeks refused to offer any help and staff was extremely rude. DoorDash customer service tried very hard to resolve the matter with Robeks in Shelton directly but they were uncooperative and not properly trained to handle the matter. The CS rep from DoorDash was extremely courteous and professional. Why the driver didnt deliver the order needs to be looked into and a refund issued to me.

User's recommendation: Ask which delivery service is being used it was not specified on Robek APP.

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#2882006 Review #2882006 is a subjective opinion of poster.
Location
Shelton, Connecticut
New Reviewer

Missing meal

3.0
We did not receive our whole order. One of our meals are missing. We didnt receive our who order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#2880395 Review #2880395 is a subjective opinion of poster.
Location
Derry, New Hampshire

Suspended report

2.5
Suspended report I applied in February 2021 and for some reason the report got suspended I never even heard anything from door Dash if I got employed or not and never got an email or anything

User's recommendation: Find out more before you apply.

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#2874488 Review #2874488 is a subjective opinion of poster.
Location
Auburn, Pennsylvania
New Reviewer

3.0
Im very disappointed in Door Dash.. I placed an order.. Immediately I cancel it.. I called and explained why I had to cancel it .. I was assured my account would be credited.. I wait over a week.. So I called again .. I was told that they dont return cash.. They give...
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1 comment
#2063019

So, the business already started making the food, driver started to drive there, possibly getting there, before he is informed order cancelled. Then Doordash has to pay driver half delivery amount that was driver was told they would receive, as they used their car, and time.

Merchant would probably also have to be paid, for the food, at least partial payment, as no everything on order would be made for customer, such as drinks, dessert. And you are getting full refund on a credit, and complaining. You and others like you, seem to think you are the only person that matters.

You probably don't tip, or give insult tip like $2.00 or less. And, the only reason bad tippers keep getting deliveries brought to them, is because new drivers, don't know that they can, and should turn down ALL orders, they don't pay at least $5.00, or $2.00a mile.

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ID
#2870484 Review #2870484 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Canceled order when out for delivery.

2.9
In the last 6 days, 3 orders have been canceled after the order was picked up. Sounds like the drivers are eating my orders! Whats up!
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ID
#2861948 Review #2861948 is a subjective opinion of poster.
Cons
  • Too many cancellations
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Tammyjackson820@***.com

2.8
When I looked at my bank account today doordash has taken $9.99 out of my bank account I have three different cards on there it's on my MasterCard I don't know why it was taken out on September the 8th I haven't called anything I haven't ordered anything I did not do this I need my I need refund I need my money back on my card I don't know what doordash dash is I've never ordered anything under $12 and it's all been food I don't know what this is. I did not order it. How do I get my money back?
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ID
#2855898 Review #2855898 is a subjective opinion of poster.
Pros
  • I liked doordash services until today
Cons
  • Fraud charge
  • See previous comments
Loss
$10
Preferred solution
Full refund

Instructions not Followed

3.0
I cant eat meat and sometimes can barely eat fish and the instructions were completely ignored of no meat in my food. Its better to call doordash customer service than the messaging system. I got more help over the phone. Very accommodating on the phone and not in the messaging help system.

User's recommendation: Don’t let small things slide companies have to be held accountable and not be given freebies for missing simple instructions.

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ID
#2841398 Review #2841398 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Refund

3.0
I never got my money back for the food I never got after the restaurant cancelled the order. I just want my money back.

User's recommendation: Be Careful.

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1 comment
#2055747

The first thing you do is despute it if that doesn't work then report your card lost or stolen .. won't charge you for your order you never received

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0 0
ID
#2827012 Review #2827012 is a subjective opinion of poster.
Pros
  • Fast response to delivery and good communication with dashers
Cons
  • When something goes wrong you have no recourse
  • Very poor customer service
Loss
$51
Preferred solution
Full refund