Anonymous

Wrong prder

Nothing i eat this is like the 4th time Wendy's did this
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Loss:
$21
Pros:
  • Convient

Preferred solution: Full refund

Angela M Zdr

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Verified Reviewer

Items missing.

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Door dash is always way late and I never ever have gotten a correct order. Ive stayed quiet for now, but their practices stink and when I NEVER get a correct order, I delete the app. Door Dash is now deleted.
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Loss:
$30
Pros:
  • Large variety of menus choices
  • Long waits
  • Cold food
Cons:
  • Order was picked up but never delivered
  • Delivery drivers delivering multiple orders at once
  • Incapable of doing their jobs

Preferred solution: Let the company propose a solution

User's recommendation: NEVER USE THIS APP

Kaitlyn H Vbc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Got ripped off

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DoorDash - Got ripped off
Second time ordering. Showed a woman named Brenda picked up food, then she completely disappeared off the route, along with my food. Never showed up and then checked my bank account and was charged. Tried to get on the website but my order had completely disappeared off that too.
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Loss:
$18
Pros:
  • I can recieve food without leaving my home
Cons:
  • You can get charged without getting food
  • Poor customer service when there is a problem-

Preferred solution: Full refund

User's recommendation: Don’t order from Doordash

Juan R Zla

I can’t order food cause you guys block my credit card

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Can order food Credit card block
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Preferred solution: Let the company propose a solution

Genoveva O Tsp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Have a receipt for a certain price overcharged on card

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DoorDash - Have a receipt for a certain price overcharged on card
I have a receipt w tip and total. I all of a sudden get charged 10 dollars more without even calling to notify my as to why the extra charges. Not from the restaurant nor DoorDash. I need this resolved immediately! I ended up paying 51.00
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Loss:
$11
Cons:
  • Takes long and is cold

Preferred solution: Price reduction

User's recommendation: Always check your bank account

Anonymous
map-marker Orland Park, Illinois

My delivery

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Horrible delivery from the driver and he was extremely rude
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Johnny Pbx
map-marker Smyrna, Georgia

DOORDASH - Review in Food Delivery category from Smyrna, Georgia

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First time using door dash, and they cant even remember my drinks, not using this service again
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User's recommendation: Don’t use doordash

Syeda Oud
map-marker Littleton, Colorado

Problem with order

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Undercooked poultry so the food could not be eaten
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User's recommendation: I would like the charge taken off my credit card instead of a DD credit or redelivery of food

Anonymous
map-marker Troy, New York

Got charged for dash pass never signed up

DoorDash - Got charged for dash pass never signed up
Ordered a meal for my family back in Nov2019.......the was charged a $9.99 monthly fee and never signed up for this and no one from Doordash is helping or taking this off or reimbursed us.
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User's recommendation: Be careful

ReNieccea F Ncz

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Verified Buyer
|

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Verified Reviewer

Ordered food it was never picked up

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DoorDash - Ordered food it was never picked up
DoorDash - Ordered food it was never picked up - Image 2
I ordered $56.42 worth of wing stop meals exactly $56.42 cents and my money was taken and I received no food now both places said that they never received my order to contact u guys where is my money what's the hold up
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Loss:
$56

Preferred solution: Full refund

Amy O Hey
map-marker Hugo, Minnesota

Food took over an hour when doordash picked up

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It took my doordash person over a hour to deliver after she picked up. The food was cold and nasty
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Loss:
$56

Preferred solution: Full refund

Joel D Fgk

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Verified Reviewer

Multiple Issues

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***NEVER USE THIS SERVICE "DOORDASH"****** Food Never Delivered several times Missing items on over 50% of orders Long Delays and Cold Food Do not use this service because it is more of a headache than it was worth. Tonight my wife ordered some food at 7pm Food Never arrived. Texted the driver and he directed us to customer service. We were told by customer service that they could not help us because this had happened before to her. This company took her money and never delivered the food. I filed a police report and will be reporting to my bank as well.
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Loss:
$20

Preferred solution: Apology

User's recommendation: JUST DON'T

Anonymous
map-marker Longview, Texas

Took my money & no delivery

So I placed a order I didnt receive & I just feel like I need my money back I dont have free money to give away .
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Anonymous
map-marker Philadelphia, Pennsylvania

No Refund No food delivered

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I order Doordash at least it once a day. 1 occasion the food arrived and was spilled all over the container, was issued Doordash credit. Ordered week later Food was hour passed delivery time canceled order requested refund.. 4 days later ordered food never arrived, issued refund. A week ago ordered $62 worth of Magiannos for me and the kids, Ordered was confirmed picked up and confirmed delivered within 5 mins of each other.. Restaurant is over 2 miles from my house. Called support, support tried to contact driver and failed, was told a refund wouldnt be issued because of the amount of refunds already issued.. as if their drivers are my problem..
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User's recommendation: Try Grubhub or Ubereats their support team actually fixes your problems instead of trying to issue Doordash credit

Anonymous
map-marker Troutman, North Carolina

Complaint about Doordash delivery driver

On Saturday, September 5th, my father was being loaded into an ambulance for transport to the hospital due to a medical emergency. One of your drivers named Stephanie was delivering to my father's neighbor.

The delivery time was 9:45 AM and the address of the delivery was 5517 Brown Street Hope Mills, NC. Your driver was clearly agitated because the emergency vehicle had the road blocked and she could not get around. She proceeded to drive very recklessly through my parents front lawn nearly hitting one of the paramedics and my Mom. She yelled out the window, and I quote " I know you all have some s--- going on but, I have a d--- job to do.

She nearly hit my car and drove one house up and delivered the food. By this time, the ambulance had already left so she turned around and sped very recklessly back down the street. This is a very narrow street and she could have hurt someone. Your customer, whom she delivered to gave me her name from your app.

She was delivering food from the McDonalds in Hope Mills. I have filed a police report for trespassing and the police department advised me to contact you as well. I am currently waiting for a return call from my attorney. His office advised me to notify Doordash of the situation by email.I work in a hospital with approximately 4000 employees and we all use your service but, I was totally unaware that such people were employed by you.

I understand that getting food to your customers is important but, not more important than someone's life. Incidentally, the street my father lives on is a circle and she could have simply went around. Your customer stated to me that she told the driver before the delivery that there was an ambulance blocking the street and she should come in the other entrance. I will seek all legal remedies availabe to me.

Thank you for your time. I just wanted to have this complaint in writing.

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Preferred solution: Let the company propose a solution

User's recommendation: Drivers need better screening

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