order food service customer customer service delivery money driver door app

The restaurant is closed I need my money back | DOORDASH review

The restaurant was actually closed and I got my money took
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Review
#1612129 Review #1612129 is a subjective opinion of poster.
Reason of review
Refund
Preferred solution
Full refund

Terrible mix-up | DOORDASH review from Mount Sinai, New York

driver arrived and quickly passed me my order.When I questioned where the drinks were I was told"its all there".Upon opening the bag-this was not the case-i ran out to the car and was told to call the restaurant.there was a communication barrier but eventually I understood her to say that she only had a "Friendly's" order left.I told her that I had ordered from Friendly's-at which time she realized she had given me the wrong order..There was no verification process or confirmation on delivery..The next customer received open packages !! and my order was very cold and the ice cream was completely melted..i live less than 4 miles from the restaurant
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Review
#1612115 Review #1612115 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Access to many restaurants for the home bound
Cons
  • No verification process by delivery person of recipient order
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Let the company propose a solution

Canceled Order | DOORDASH review

1.5
Details
My order was some how canceled and my account was still over charged
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Review
#1612046 Review #1612046 is a subjective opinion of poster.
Pros
  • Convenience if it actually worked
Cons
  • Unreliable and no customer service contact
  • Everything about them
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Website inaccuracy
  • lack of response
  • Triple Charged

Wrong order | DOORDASH review from Phoenix, Arizona

I ordered 5 1/2 with shredded beef and got cheese enchiladas
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Review
#1612007 Review #1612007 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund

Ordered food that’s taking over an hr. Well over an hour and not on way yet!! | DOORDASH review from Troy, Michigan

One hour and a thirty five minutes and food still not on way. Get this idiot restaurant off your service or you’ll be getting many horrible reviews.
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Review
#1612002 Review #1612002 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Order info | DOORDASH review from San Antonio, Texas

The address on the order is wrong its way in Round Rock and that's a 45 minute drive from where I'm at
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Review
#1611993 Review #1611993 is a subjective opinion of poster.

Order not right | DOORDASH review from Cleveland, Ohio

1.0
Details
Order not right - DOORDASH review
Very dissatisfied with my order and this help line.
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Review
#1611975 Review #1611975 is a subjective opinion of poster.
Pros
  • Believing that i was about to eat food
Reason of review
Poor customer service
Loss
$32
Preferred solution
Full refund

Complain to a horrible door dasher and experience! | DOORDASH review

1.0
Details
Complain to a horrible door dasher and experience! - DOORDASH review
So I ordered chipotle and my door dasher calls and I heard him on the phone and he drop my food off at somebody else’s house the food was in the house with the person door shut behind the person and the Dasher took off and I told him that he had sent it to the wrong door he went back to retrieve it there was an issue and he came back to my house with only my chipotle bowl and half a bag of chips I was missing a whole bag of chips guacamole and green chili salsa. I’m very upset and my bowl was also tampered with which I believe I should be in reimbursed for the whole ordeal!!
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Review
#1611944 Review #1611944 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Gave me a partial refund
  • I was ripped off
Cons
  • No customer service
  • Wait times
  • I didnt get all my food
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Tags
  • Customer Service Associate
  • Inappropriate Driver
  • Not Receiving The Correct Order

The app told me to | DOORDASH review from Los Angeles, California

2.5
Details
Nothing. There is no dasher to pick up my order which has been ready and sitting at the restaurant for quite some time. Yet my order was confirmed, I waited for an hour, and only minutes ago was I alerted there was an issue with the order. On top of that I’m told to “contact support” but given no number so am forced to search for it on google. Terrible experience and terrible terrible customer service. This is why I use postmates 90% of the time.
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Review
#1611900 Review #1611900 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Complaint. | DOORDASH review from Warren, Michigan

Need to talk ti representative
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Review
#1611893 Review #1611893 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund