DoorDash
Reviews and Complaints
Not happy with service.
User's recommendation: This does not happen on a regular bases. Matter of fact this is the second time in the 3/4 years I have been using Doordash. The washers are always very happy ,up beat and professional. Over all I'm still happy with the service as a whole. And if your thinking i should try them, do you won't be sorry. I real like Doordash better then their competitors. Who always got it wrong and NEVER wanted to help fix the issue.
My order is an hour late and I would like to know when it will come
Preferred solution: Fix your customer service line/get more calls, figure out a better system with restaurants, give dasher contact info, basically anything. I’ve had so many bad experiences with DD I don’t know why I still use it. Should just go with Postmates.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHANGRY
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed my money back asap
- No advance notice of order cancellation on christmas day
Preferred solution: Full refund
User's recommendation: To never use doordash. Ever.
Unsubscribe and refund my money
- Utter lack of customer service poor quality control
Preferred solution: Full refund
User's recommendation: DONT Let them get away with charges that you dont agree with
I think the reason is in the review our wrote
User's recommendation: Don’t use if for some reason CS number ALWAYS BUSY
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Verified ReviewerMoney
- I dont use
Preferred solution: Full refund
User's recommendation: Watch your money with Doordash
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMessed up order
- Didnt receive food
- No actual customer solutions or service
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fall River, MassachusettsGo charged 3 different amounts on both recipts the paper one and on the app and the actual past charge to my card!!!!
Preferred solution: Full refund
User's recommendation: got jipped i see 3 different prices taco bell recipt says total $14.95 and doordash it says $23 and it was free delivery mind you and my card got charged $28 how does that happen?? first time ordering from them NEVER AGAIN
Items not delivered
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Verified ReviewerDiscount
Preferred solution: Let the company propose a solution
User's recommendation: Beware of discount offers
Because you guys took my money and haven't delivered my food
- Door dash fails consistently
- Very poor costumer service
Preferred solution: Full refund
User's recommendation: Use any other service but DoorDash
I received my food very late and I've cold
- Refunded my money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFradulent charges
Preferred solution: Apology
User's recommendation: NEVER
Missing item- says error every time I try and enter on app
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