Rojelio Yqf
map-marker Atlanta, Georgia

Delivery driver kept food from my order!

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They fixed it, I order from doordash daily I've never had this problem before I will continue ordering from them
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Timotry C

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Verified Buyer

Driver got a flat tire and never got my food

DoorDash - Driver got a flat tire and never got my food
Victoria K was my dasher tonight and I had to call him to check on my order and I was told that he had a flat tire and was waiting for someone to come but after waiting over 30 minutes I called back because at this time I know my food was just sitting in his and it had gotten cold and the way this covid is going around I didn’t want it so is their anyway that y’all could refund me my money back..The order came from johnnys pizza
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Loss:
$20

Preferred solution: Full refund

Amberlee Lad
map-marker San Marcos, California

Change payment on past order

I mistakenly used the incorrect card for something I ordered today. Is there a way to change my payment to another card and get the other credited.
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Sukku K

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Verified Reviewer

Received wrong order

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I ordered butter naan but received regular and quality of food not good.
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Loss:
$10
Pros:
  • I used to like the service
Cons:
  • Unsuccesfully trying to resolve overcharges in billingj
  • I didnt know how to get a hold of customer service

Preferred solution: Full refund

1 comment
Guest

Browsing this site has just confirmed what I suspected. Some people are saddo's.

You. Look at your complaint, " ooh, I didn't get a buttered naan, it was unbuttered.

I'm going to complain, complain to the world". Sad

Deborah B Ybr

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Verified Reviewer

Did not receive food

Order never picked up or delivered confirmed with vender that it was made nearly 2 hours ago and it was never picked up! Status shows delivered which is false! Need refund! This is a scam cant get anyone on the phone or live chat!!!!!
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Loss:
$23

Preferred solution: Apology

User's recommendation: Don’t ever use them!

Fredericka T

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Verified Reviewer

I canceled this account and you are still taking money out of my bank every month

DoorDash - I canceled this account and you are still taking money out of my bank every month
DoorDash - I canceled this account and you are still taking money out of my bank every... - Image 2
I should not be getting charged I canceled it 1/30 2020
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Loss:
$40
Pros:
  • There are no pros to doordash

Preferred solution: Full refund

Anonymous
map-marker Grayson, Georgia

Wrong order

I received great customer service and I received a new order and a credit. I'm very satisfied with how DoorDash resolved my issue.
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Sherell B

Problems with charges and glitch in system

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Called and got no answer. My call was routes to a survey.??
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Loss:
$31

Preferred solution: Full refund

John R Uxx

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Verified Buyer

Poor customer service

DoorDash - Poor customer service
Need to speak to someone. Tried chatting with 2 support staff : Jamal D and Jonel H and both ended the session before issue was resolved. Paid 55.72 for an order I never received
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Loss:
$56

Preferred solution: Full refund

Anonymous
map-marker Chicago, Illinois

Dasher violating your heath and safety rules

You have a dasher names Sarah Champagne phone number 415-879-**** that is using , and selling drugs while dashing for your company.. This issue has been adressed with postmates and found true with outcome of A Suspension of Account .. She has also threatened to have myself other Posrmates team members and dasher employees to have our *** kicked if we told on her.. I fell you are not standing up to your heath and safety standerds to the San Francisco Community
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Karys Sos
map-marker Manteca, California

APP access problems

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Could not get into the APP to change my email settings
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Dawn B Zme

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Verified Reviewer

THEFT

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DoorDash - THEFT
On April 22nd and April 20th Doordash has stolen money from my sisters Stimulus card and got no food order. There is no phone number to call or email. Their rejecting my email. They cancelled my sister order with no phone calls. Then Burger King in Guntersville Alabama called me a lier that i didnt call them for over a hr. Stay away from Doordash. They steal your money. On the 20th their driver dropped a bag of food and tried to lie about it. Then called me and texted me and said she was going to arbys to redue the entire order. We are pissed.
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Loss:
$80
Cons:
  • No phone number to call or email
  • Cannot contact

Preferred solution: Food from BK AND ARBYS

1 comment
Marlisa Cii

I just like how liar complain when you call them liars.

Bunny O

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Verified Reviewer

Refund my money

DoorDash - Refund my money
I ordered McDonalds and they picked up the food but my food was not delivered. I need my money back
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Loss:
$15
Cons:
  • Door dashers can steal the food and be dishonest

Preferred solution: Full refund

Sarahgrace Tiq
map-marker Clermont, Florida

Missing items and dasher couldn't speak English

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Marie V. Delivered my order and when I called her to tell about missing items she couldnt speak English to me
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Jaxsyn Vrc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Cancel Steak ‘n Shake they don’t deliver

DoorDash - Cancel Steak ‘n Shake they don’t deliver
I would like to get my money back because DoorDash does not deliver yet and they charge me for an order I did not get
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Loss:
$26
Pros:
  • Home delivery

Preferred solution: Full refund

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