DOORDASH Reviews

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Never again

I ordered food for my family because one of them was sick and I couldn't leave the house. I was really relying on a decent delivery service. Not only did the food not ever come, there was no communication. Called the restaurant, they said a door dasher picked up the order. They billed me $52.00 for the food plus delivery but guess what, no food. Went on the chat for customer service, no one ever came on to respond, what a waste. Never again Door dash. Your service is terrible. If you offer chat, have someone there to respond. Now you have hungry kids, I have to spend time getting a refund from my credit card company. Doorcrash stinks
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1 comment
#1254111

They have messed up with my family consistently over and over again. We are in a position to where the only way we get food is watering right now for many reasons.

They have messed up so much it's terrible. And all they do is give you back the service charge. And of course if they forgot something like they do many times over you'll get that back. There are others that do this and yes they don't have a big menu to choose from but they've never messed up doordash continues to mess it up it's the worst company it's very foul and if it was my company this would not continue.

There are a billion dollar business so they really don't care. And like I said no matter how much money my company would be making we would strive to be as perfect as we can be doordash does not do this because they don't have to that's the attitude I get.

ID
#971444 Review #971444 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Theoretical concept
Cons
  • She no-showed so doordash kept my money
Reason of review
Problem with delivery
Loss
$52
Preferred solution
Full refund
New Reviewer
I am very upset, I just received a call from the restaurant I ordered from letting me know that my food is now cold. I was expecting my delivery 30 minutes ago... as stated in the order confirmation. In my initial order I tipped the dasher 15% and had to pay fees......
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ID
#971428 Review #971428 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$70

Doordash Delivery Service Review

I just has my first doordash nightmere experience. Illiterate and non communicative delivery person. 30 minutes late. No clue.
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ID
#970958 Review #970958 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Order processing issue
New Reviewer
Update by user Dec 08, 2016

After speaking with a senior level manager, this issue was resolved. The company acknowledged that their lack of communication and action needed improvement.

Original review posted by user Dec 08, 2016
Someone hacked my account and ordered $200+ in food at 2am in another state. I called Doordash immediately to...
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8 comments
#1592065

This happened to me 11/3. $200 order 3000 miles away on the other side of the country.

Still waiting to hear back from them.

Reported to the CC company first, and then realized when I checked DD the address was added to my address book as well included a note to text an alternate phone number. I rarely use them, and the fact that no warning flags were set off someone trying to order 5 large pizzas and wings for 200 buck 3000 miles away.

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Resolved
ID
#969458 Review #969458 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
Poor customer service
Loss
$210
Preferred solution
Full refund

Short Review on December 06, 2016

You have the worst service on the planet!
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ID
#968419 Review #968419 is a subjective opinion of poster.
Reason of review
Bad quality

Doordash Delivery Service Review

First time using this company. After waiting for my order to be delivered I finally found a number to call and frankly they could have cared less. Cancelled my entire order and called my credit card company to NOT pay this charge because I do not believe this company will take it off. I would never recommend door dashers Horrible Horrible
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ID
#967381 Review #967381 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery

Doordash Delivery Service Review

Ordered my food at 12am. Delivery time estimated at 12:48am. Food arrives at 2:15. Burger was cold and soggy. Will never use them again.
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ID
#965429 Review #965429 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
New Reviewer
Update by user Dec 31, 2016

EVERYBODY MUST READ!! Here is PUBLIC INFO on the CO-FOUNDERS, as well as Their INVESTORS.

Do not let this company continue to screw over its customers drivers and restaurants. If people bombard the co-founders and especially all of their investors and list their grievan...

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2 comments
#1279864

Please email me I'd like to ask you a few questions because I too am a DD delivery driver and I feel like I'm being ripped off to the point to where I'm going to make signs and try to go viral with this on the internet. I feel like instead of taking them out of business let's make them treat their employees better the drivers should be seeing more compensation for wear and tear on vehicles and pay per delivery.

Time to pay up for all the harm done. Mike_ant1@***.com

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ID
#964963 Review #964963 is a subjective opinion of poster.
Reason of review
Too many issues to list
Loss
$10000
Preferred solution
If apology is not issued ASAP & issues rectified, I will file suit individually, as well as initiate a class action suit involving all customers & restaurants and will have the USAG office issue a cease and desist order and then shut you down permanently.

Doordash Customer Care Review

Extremely poor customer service! I could not even cancel my order a minute after I make the order. Many inadequate fees. No support contacts. I will never use this service again!!!
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ID
#963909 Review #963909 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Doordash Food Delivery Service Review

They completely ruined my order. I'm upset and frustrated. DO NOT USE THIS COMPANY.
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ID
#963641 Review #963641 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer
I ordered Chinese food from Doordash. $28 ok. Waited 65 minutes to hear from the restaurant. nothing... so i called the restaurant because Doordash doesn't have a customer service number. And their online service is very slow. So i checked and they charged my credit...
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ID
#963117 Review #963117 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Incompentent
  • Website hard to navigate and bad customer service
  • Delivery not on time
Reason of review
Problem with delivery
Preferred solution
Full refund

Doordash - 832970**** Jessica Is My Name Review

My account has been deactivated for nearly 2 weeks for no reason, I have 36credits I need to feed my kids iam broke,why did it get deactivated? The customer service agents are rude and unprofessional, im sick of this ***,they ignore your complaints and emaiks but i might have to take legal action, not for the 36 credits but the fact that this business does not care about their customers
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1 comment
#1246913

"... I have 36credits I need to feed my kids iam broke,why did it get deactivated?

The customer service agents are rude and unprofessional, im sick of this ***,they ignore your complaints and emaiks but i might have to take legal action,"

Hmmm. Maybe get a job? Also, if you are broke and can't even feed your kids, how in the world would you hire an attorney? OH!

Let me guess! More welfare handouts!

ID
#962601 Review #962601 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Poor customer service
DoorDash customer support is dishonest and unresponsive. I spent four months waiting to get activated without response to repeated inquiries. When I was finally activated, I asked if I would be eligible for the referral bonus. After I was told I would, I spent the next...
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ID
#961036 Review #961036 is a subjective opinion of poster.

Doordash - None I Guess Review

Working there sucks , they display times that are available to work you choose your shifts drive to the location, I sat in parking lot downtown Boston for hours . my map indicated I was in a hot spot ( area shows red in color) not a single job I have spent $65 in gas to drive into Boston, I have not made a single dollar. So much for extra money for Christmas. Now I need a 3rd job to pay for the gas I spend on the 2nd job... it's great to be self sufficient not have someone breathing down your neck, but some structure would be very helpful... there add claims make $20 to $30 an hour LOL,, ahh hahaha I can't tell????
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ID
#960266 Review #960266 is a subjective opinion of poster.

Doordash Dasher Mobile Application Review

Hey i'm doordashing right now but i can't log in keeps telling me no internet connection. What happened? This app is wasting my time,gas and money!!!!
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ID
#957634 Review #957634 is a subjective opinion of poster.
Product
Doordash Dasher Mobile Application
Reason of review
Bad quality