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Resolved
1.0
Details

Update by user Dec 08, 2016

After speaking with a senior level manager, this issue was resolved. The company acknowledged that their lack of communication and action needed improvement.

Original review posted by user Dec 08, 2016

Someone hacked my account and ordered $200+ in food at 2am in another state. I called Doordash immediately to...
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8 comments
Anonymous
#1592065

This happened to me 11/3. $200 order 3000 miles away on the other side of the country.

Still waiting to hear back from them.

Reported to the CC company first, and then realized when I checked DD the address was added to my address book as well included a note to text an alternate phone number. I rarely use them, and the fact that no warning flags were set off someone trying to order 5 large pizzas and wings for 200 buck 3000 miles away.

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Review
#969458 Review #969458 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
Poor customer service
Loss
$210
Preferred solution
Full refund
Resolved
1.7
Details
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery

Update by user Nov 17, 2016

It seems after posting my full experience on this site, BBB, and requesting an update from Tony's e-mail, Alex, gave me a call back about my experience.

In short, Alex refunded my recent lunch that I placed with them. I expected a little more since I did not want to sug...

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3 comments
ShamelessKookaburra857
#1698310

This is a scam. They charged my debit card, never delivered.

I’m out $45 and no food. No one called or anything.

But they sure did charge me in under one minute. Please don’t use this app!!

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Review
#956852 Review #956852 is a subjective opinion of poster.
Reason of review
Order cancelled minutes before expected delivery.
Loss
$105
Preferred solution
I expected a complimentary lunch due to their huge mistake but now, I expect a company solution that I would agree with.
Resolved
1.0
Details
I have had nothing but problems when I've ordered from Door Dash. I find it curious that they don't have any number to call for customer service, and when I've complained about an order via email, nobody responds. I feel what they're doing is criminal. They don't...
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Review
#925544 Review #925544 is a subjective opinion of poster.
Reason of review
Problem with delivery
Resolved
3.2
Details
We have used Doordash over a dozen times, with no problem. Our last order was missing an entire meal, along with the wrong sides on another meal. It would of just taken a quick glance by the driver to realize we were a full box short! So I figure, we just got a bad...
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1 comment
Anonymous
#1241924

Read on another site where employees of some restaurants are complaining of loss in tips. These employees do not have to fight the traffic, weather, or use their personal car.

Some of it may be the actual employees getting the order ready setting up the driver to fail. The restaurant needs to address this problem and mutual respect between restaurant staff and drivers because the restaurant chose to use this service in order to boosts it sales.

Review
#895598 Review #895598 is a subjective opinion of poster.
Pros
  • Reliable on over a dozen past orders
  • Drivers are usually great
  • Got partial credit deserved full
Cons
  • So many fees
  • Customer service lied to me
  • Slow customer service response
Reason of review
Lied to by customer service
Preferred solution
better customer service
Resolved
1.0
Details
I live in California (Bay Area). I ordered a meal at 7:45pm, order gets confirmed at 7:54pm, dasher is on the way, 9:42pm I have still not received any further updates, I check my order status to find that it has disappeared, I call in to inquire and I'm told my order...
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2 comments
Anonymous
#1187848

http://doordash.pissedconsumer.com/doordash-abuse-of-drivers-a-response-to-a-pissed-customer-the-truth-about-driving-for-doordash-20160721886029.html

Enough Said!

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Review
#817416 Review #817416 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved
2.0
Details

Update by user Mar 13, 2016

Complained to the BBB. Within a few days Door Dash issued a full refund.

Original review posted by user Feb 12, 2016

Ordered online. Made sure that my apt. # was in the order. Driver showed up an hour later. Went to the front desk. Front desk called me. Did not hear the phone ringing. Instead of just leaving my...
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Review
#789174 Review #789174 is a subjective opinion of poster.
Cons
  • Incompetent driver
  • Customer service
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund
Resolved
2.8
Details

Update by user Sep 18, 2015

Matter resolved three days later. Day 2: Credit offer and apology emailed thirteen hours later, received after midnight. Day 3: Refund promise and two apologies received by email during the day.

Original review posted by user Sep 15, 2015

Doordash missed the estimated arrival time of our delivery by half an hour,...
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Review
#700095 Review #700095 is a subjective opinion of poster.
Pros
  • Delivery girl
  • Restaurant selection
  • Easy online ordering process
Cons
  • Poor customer service
  • Failed estimated arrival time
  • Missing items
Reason of review
Not as described/ advertised
Loss
$12
Preferred solution
Full refund
Resolved
1.3
Details

Update by user Jan 21, 2016

Pissed consumer is *** service , using extortionate methods avoid this site avoid this site

Update by user Jan 21, 2016

scam scam scam scam service pissed consumer is not user friendly

Update by user Jan 21, 2016

Pissed consumer is *** they suck...

hiding in Nevada so getting things removed is a huge bother...

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5 comments
Anonymous
#1187868

I want to help you here your original post was the truth about Door Dash. Just keep it that that.

DoorDash Abuse of Drivers - A response to a pissed customer - The truth about Driving for DoorDash

http://doordash.pissedconsumer...

No I would not recommend DoorDash to anyone there are many issue with this company.

The driver is takes on the brunt of the blame.

The worst thing that could happen would be a driver delivering alcohol to someone underage, much less getting injured, sick, or worth something fatal happening to a minor or someone else. Trust me DoorDash will never take responsibility for it, but will definitely profit from it and find a way to blame the driver. If they can't address the many issues they have already why would anyone expect DoorDash to use integrity with this new feature.

First off lets get the facts straight. The drivers are not allowed to check the containers, they are only allowed to deliver what is given to then and thats it.

Second DoorDash is a middle man, with an app service and a call center. They don't prepare the food, they just provide a service, to deliver the food. They are based in California with a call center that calls in your orders. As a matter of fact most orders are screwed up though the call center first and then at the restaurant second.

The driver has nothing to do with that at all. Most restaurants don't have a clue DoorDash even placed an order because DoorDash uses some very unethical practices, one of them being: listing restaurants which they have no working relationship with or agreement at all in there app. Two calling in under your name or an assumed name. They don't even want most drivers to say they are from DoorDash if the order is from a non partner restaurant and that just the beginning of the shadiness.

Such as price hikes, very little screening most drivers, stealing wages, penalizing drivers for app based malfunctions, ect, ect, ect. The list is very long. I wont even get into how horrible the Dasher app is for the drivers. The many issues of missing pay when you only get 5 dollars a delivery and make less that min wage ( for the record we don't get 100% of the tips if you only get one or two order per hour: $5 + 10% tip of a $10 order = $6 per hour less than min wage).

The false advertisement of tips when you only get a 1 dollar tip after being told to go 20 miles out the way to pick up a 10 dollar order will take an hour. Even if you are lucky to be in a Zone or market (which aren't many) where you get a base min of $10 + tips it still doesn't happen because they include the tip as part of the base to make it $10 ($5 +$1 tip= $6+$4 extra pay = $10 notice the tip is no longer a tip its calculated as part of the base it should be $11). So in actuality they stole the tip from you. Plus the fact that the order was never placed or ready when you get there, but yet a driver is supposed to get it to the customer within an hour and its 20 miles back in the other direction across the city, which isn't even in your designated Dash Zone.

So if you think you have problems with customer support, get in line.... There are literally hundreds to now thousands of drivers still waiting to hear from support about missing pay, missing hours, and horrible support service and most of all a driver Dasher app so unusable, that a five year old could design one better than (maxdc.co.). Which by the way the app doesn't even include any of the features it claims to help driver. It all more false claims by DoorDash.

There is now a large group of drivers coming out to expose DoorDash for the crooks they really are and banning together for a class action suite. So consider your self lucky your only missing two items and got a coupon.

It's a whole lot better than missing two week worth of wages, from DoorDash Just google DoorDash Driver Complaints. Employee Complaints or In and Out Burger Sues DoorDash, just for a start.

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Review
#669429 Review #669429 is a subjective opinion of poster.