Unclaimed
DOORDASH
Reviews and Complaints
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo delivery
Non-delivery of dinner via DoorDash. Called the driver who did not care a bit, saying she followed directions and left it at my house, it was my problem. By that time, all restaurants were not delivering. I finally did get a refund from DoorDash, and the next day my neighbor came by with my dinner which was left at his house.
User's recommendation: Check your neighbors when delivery is late….
ID
Wrong order
The delivery driver was a complete fail. Not sure how you guys rate/hire/terminate your drivers but he definitely a candidate!! Refused to communicate with me. Just had my 1st daughter and wanted something to eat for my wife. Left the complete wrong order at the opposite side of hospital. My customer service rep was AMAZING though!! Completely made the situation tolerable.
User's recommendation: Do not tip ronquarious!!!
ID
Location
Ville Platte, Louisiana
New Reviewer
Refund
I NEVER RECEIVED MY ORDER AND THEY SEND A TEXT IT HAD BEEN DELIVERED ALTHOUGH WE HAVE WENT OUT AND CHECKED OVER 3 TIMES AND IT'S NOT ANYWHERE. I TRIED TO CONTACT CUSTOMER SUPPORT AND THEY HUNG UP ON ME AND I TRIED AGAIN AND THEY ENDED THE CHAT SESSION WITHOUT EVEN STARTING THE CHAT WITH ME. HOW RUDE AND I'M STILL HUNGRY!!!!!
User's recommendation: Text your Dasher and make sure they are trustworthy.
ID
Location
Las Vegas, Nevada
New Reviewer
Missing item
A driver stole a large part of my order. My boyfriend ordered us ice cream for our movie night and a driver had picked it up and dropped off my half of the order but all of my boyfriends part of the order was missing. Were 100% sure that the doordasher stole his half of the order, I had a very angry phone call.
User's recommendation: Be very careful ordering ice cream.
ID
Location
Buffalo, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUpdate
Update by user Sep 18, 2021
Nothing from them… Actions Speak Loudest…
Original review posted by user Aug 19, 2021
Disappointing that DoorDash displayed no empathy towards my unique situation, which speaks VolumesAs much money as my entire family spends, consideration should have been extended to me. Customer Service and Care is not a priority User's recommendation: Proceed with Caution.
ID
Pros
- Delivery driver followed instructions to a t
Cons
- Inconsistent
- No empathy or consideration
Loss
$80
Preferred solution
Full refund
My order was wrong
Our daughter made our order and it was delivered to her housewhere we were for a birthday party. I ordered the lobster ravioli with the sauce on the side. When delivered, it had NO sauce whatsoever. That made it bland and not great tasting.
User's recommendation: Check the order a few times.
ID
Location
Columbus, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOrder is horrible
I order tonight from Bubbakoos burritos and my order was supposed to take 36 minutes to get to me . Well it took about an hour . The food was ice cold , the salads looked like they were put together with a blender , and the taco shells they were in were all broken even though they were packed in boxes . I called Doordash because I am a loyal customer since I travel ALOT, and long story short I got a 37 dollar refund for my 88 dollar order . Am I happy ? No but I guess its better than zero, right?
User's recommendation: Doordash needs better dashers.
ID
Pros
- Excellent choices
New Reviewer
Becaus
Driver ate my food I called the place where I purchased food, and they confirmed my order, when driver came food was missing
ID
Cons
- Having my order stolen
Loss
$10
Preferred solution
Full refund
New Reviewer
Food never showed up
No food delivered said order was canceled they will issue a refund to me agent I talk to was good will try again
ID
Preferred solution
Full refund
New Reviewer
My order was delivered to the wrong address
Youre system incorrectly put my office address as 300 North Avenue East Westfield NJ My correct Office Address is 300 North Avenue East, Cranford NJ 07016 But I selected my home address as for this delivery and it reverted back to the incorrect address and the driver would not deliver to to the address I selected which my home. She also very rude.
User's recommendation: Check the address selection part of the app. Clearly the location finder has a glitch.
ID
Cons
- Rude people who work for them
Preferred solution
Remove the incorrect address from my history
New Reviewer
Never received or ordered food
Hangover easy never received food wasted 48 dollars also a purchase was made at Taco Bell that I never used for 28$ Id like a refund
ID
Pros
- Easy to use online website
- Hotbags
Cons
- Didnt get my food
Loss
$95
Preferred solution
Full refund
New Reviewer
Tipping
The doordash drivers are not getting the customer tips why ? We work hard and gas is getting more expensive. Please advise Alvin Albo 395-409-**** alvin5625@***.com
ID
Pros
- Good workers
Loss
$11
Preferred solution
Want to talk to somebody
New Reviewer
Order canceled
Red, hot and blue restaurant refused to make my order because they were too busy. So DoorDash had to cancel my order but they gave me an additional credit on top of my refund but I will not order from red ,hot and blue again.
User's recommendation: Skip red hot and blue restaurant.
ID
Location
Euless, Texas
Dasher direct issue
Took a item back to Dollar General and wasn't reimbursed the 14.27. My account says I have a pending transaction with Dollar General for same amount Don't Pay For What You Might take back with a Doordash card.
ID
Location
Cleveland, Tennessee
New Reviewer
I never got my food
I ordered food from McDonalds and the dasher never gave me my food therefore I did not have a lunch because the dasher never brought the food to me and I said specifically to hand it to me
ID
Location
Griffith, Indiana
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