DOORDASH Reviews

Show reviews that mention
order food service customer customer service money delivery door driver refund
Showing 770 of 24092 reviews Clear filter
Filter review
New Reviewer

Wrong addreaa

It is not a complaint. The customer service and the dasher were both very nice about a change of address that needed to be made. Thank you so much

User's recommendation: Check your addresses before you order.

View full review
ID
#2695564 Review #2695564 is a subjective opinion of poster.
Pros
  • Drivers ok
  • Food
  • Hope my money is put back on my card
Cons
  • Took my money then cancelled order
New Reviewer

I wanted refund for dashpass

I was charged a subscription fee for doordash dashpass and I havent used the service this month and was granted a refund promptly a very easy and pleasant experience
View full review
ID
#2691696 Review #2691696 is a subjective opinion of poster.
Location
Walterboro, South Carolina
Preferred solution
Nothing else,was issued refund promptly
New Reviewer

The store has none of my items requested I need to cancel the order

Stephen called me he is a DoorDash driver stating that not any of my items were available from the Walgreens where I had selected and that I would have to cancel the order so I went to cancel the order and it said it was going to only refund me 699 or something like that of the $30 purchase so I called and this wonderful young man on the phone help me out stating that I think the young ladys name was Katie was there and she actually went through the store and picked out every single item that I had ordered and it was there. Shes a rock star.
View full review
ID
#2689517 Review #2689517 is a subjective opinion of poster.
Preferred solution
Order was fixed

I’m able to get in contact with DoorDash now but i still have yet to speak with deactivation appeals people. Every time i reach out to DoorDash they say they have sent them my appeal and there calls

Are in high demand and goes in order . I have been trying to reach these people for almost year and some and they still have not gotten back to me .DoorDash has put specials notes in to let them know my call is in high demand and still have yet to get anywhere with them and this matter.
View full review
ID
#2687135 Review #2687135 is a subjective opinion of poster.
Location
Laurel, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Driver illegally blocked my driveways and refused to properly park

She kept saying she had to deliver food but the driveway needed to stay clear for someone with an injury. I am sooooo pissed off.

User's recommendation: Tell these companies to train drivers in basic road safety and listening abilities.

View full review
ID
#2682850 Review #2682850 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund
New Reviewer

Driver didn’t deliver

So my Dasher dashed on me. But Door dash fixed the issue. Not only did they resend the order, they also refunded the money. The Dasher pulled up like he delivered the order marked delivered

User's recommendation: They have always resolved my complaints.

View full review
ID
#2671660 Review #2671660 is a subjective opinion of poster.
Loss
$10
Preferred solution
Let the company propose a solution
New Reviewer

You Charged My card 9.99

Doordash charged the monthly 9.99 without my permission. It was *** I couldnt buy what I needed because of doordash.
View full review
ID
#2670759 Review #2670759 is a subjective opinion of poster.
Loss
$10
Preferred solution
Discount for the mishap
New Reviewer

The the driver never showed

The driver never showed I called customer service they issued me a credit and stayed on the phone with me while I placed the order a second time and the customer service rep assured me that the order would be delivered properly.
View full review
ID
#2662068 Review #2662068 is a subjective opinion of poster.
Location
Palm Desert, California
Preferred solution
Deliver product or service ordered
New Reviewer

Overcharged

The customer service rep was friendly helpful and took care of all my issues. Went above and beyond to make it right
View full review
ID
#2647095 Review #2647095 is a subjective opinion of poster.
Location
Spring, Texas
New Reviewer

I want to know if I can order with out the ap because I can’t get the ap

Want to k ow how to order on line with out an ap. Ap store is closed to me. Now says I need a 100 characters in this box. Why?!?!$&;;;;;;;;;;;;;;;;;;;;;$&;amp;&;$&;amp;amp;&&;amp;amp;@&;amp;amp;amp;&;&;;amp;&;amp;&;amp;&;amp;&;amp;&;amp;&;amp;&;amp;&;amp;&;amp;&;amp;&;;;amp;&;amp;&;&;;amp;amp;&;&;amp;&;;amp;&;amp;&;amp;&;amp;&;amp;&;&&&;&;amp;&;amp;&;amp;&;amp;&&;&;mnmnkkp
View full review
ID
#2643477 Review #2643477 is a subjective opinion of poster.
Location
Callahan, Florida
Preferred solution
Help me order without an ap.
New Reviewer

Incomplete order

I ordered food for myself and my husband. I ordered a medium orange chicken, but it was not delivered with my husbands order.

User's recommendation: Check food before Dasher drives away.

View full review
ID
#2641791 Review #2641791 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Food Quality

Just that either the food waited at the restaurant for pickup too long or the driver delivered too many orders on one trip and ours was last. The food ALL COLD and inedible.

User's recommendation: Recommendation for DRIVERS, don't pick up more than they can deliver in good quality and pick up orders in a timely manner.

View full review
ID
#2637527 Review #2637527 is a subjective opinion of poster.
Pros
  • Hope my money is put back on my card
Loss
$44
Preferred solution
Full refund
New Reviewer

Couldn't sign up and online was useless help

Phone call was right to helpful customer service who was quick to escalate it to proper folks and include all my documentation to avoid repeat requests for information
View full review
ID
#2630914 Review #2630914 is a subjective opinion of poster.
Location
Simi Valley, California
New Reviewer

Wrong order delivered

Roxanne helped me, she reordered my food and had it delivered with no cost to me. She was very nice and solved my problem fast and easy
View full review
ID
#2628896 Review #2628896 is a subjective opinion of poster.
Location
Arlington, Texas

App malfunction

I was dashing two deliveries. One for Sean B and one for Jin on 6/21 at around 630pm and the app stopped working after I delivered Seans order. And now Im sitting here without an address to deliver to Jin. In the app it doesnt look like Im being paid for either! This is outrageous. Now I waisted about an hour trying to figure this out. Please contact me.
View full review
ID
#2625830 Review #2625830 is a subjective opinion of poster.
Location
Asbury Park, New Jersey