DoorDash
Reviews and Complaints
Customer Service experience
They didn’t get my order right
Preferred solution: Full refund
Mistaken Order
User's recommendation: Always call customer service if needed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Glen Allen, VirginiaMy gift card was not applied to my order
User's recommendation: Re-check payment method before authorizing payment
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Glen Allen, VirginiaMy gift card was not applied to my irder
User's recommendation: Be sure to recheck your payment before completing transaction
Merlen costumer rep
Missing item from my order
Preferred solution: Full refund
Lack of payment
- Payment on spot
- Red zone contracting
Preferred solution: Full refund
Dropped service
Preferred solution: Full refund
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Verified Reviewer | Cincinnati, OhioMissing food
Preferred solution: I was given a credit instead of a refund.
User's recommendation: Good customer service
Charged wrong
User's recommendation: Unsubscribe when deleting the app
Order went through credit card but not confirmed on your end
Trying to talk to someone about my
- Customer care
- Website inefficient and inaccurate information
Preferred solution: Let the company propose a solution
User's recommendation: I have difficulty trying to get a hold of people.
All the food was cold
Preferred solution: Full refund
User's recommendation: DoorDash customer service is excellent but there drivers aren’t
Need to cancel and order
User's recommendation: Just be aware that from time to time you may not get your order…
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