Unclaimed
DOORDASH
Reviews and Complaints
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
New Reviewer
Missing food
An item was missing I called the restaurant and they said they forgot to Key it in. I called the one 800 number with doorDash and they were able to we deliver the food!
ID
Location
Williamsburg, Virginia
Hair in food
Went to bit down on my burger and I found a hair in my food and my cousin also had hair in his food in his chicken nugget and there where cold fries too
ID
Location
Valley Park, Missouri
SATISFIED
I AM NOW A SATISFIED CUSTOMER. THEY TOOK CARE OF ME AND I STILL CONTINUE TO ORDER THROUGH DOOR DASH.
ID
Location
Charlotte, North Carolina
Refund/Credit
I had placed and order with the restraunt and my card was charged. About 5 min later I get a call from the restraunt telling me to call door dash for a refund that they were closed early due to the food running out (BBQ meat). So I called door dash customer service they helped me with ease they called the place to verify and once confirmed they applied the credit instantly, so I was able to place another order pretty quick.
User's recommendation: Call the restraunt ahead of time.
ID
Location
Long Beach, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFood was HORRIBLE!! Cold, dry and bland. It was like we received the last servings of a meal after a large party. Plus we received it 2 hrs later
Heather managed my account from DoorDash. He said he would refund my money back to my card. He was very caring and sincere. He understood my frustrations and kept calm through the whole process
User's recommendation: I recommend this company. They look out for you even when you’ve had a bad experience with the restaurant.
ID
Location
Charlotte, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGreat customer service after website glitch
Door dash couldnt process a promo code for me due to glitch on site , I called customer service and they entered the promo code in manually and saved the day ! Thank you
User's recommendation: A+.
ID
Pros
- Promo codes
Preferred solution
CS agent typed promo in manually
New Reviewer
Incomplete food
They gave me a sandwich with no bun and I paid 20 dollars and waited for 30 minutes and its not a sandwich like advertised just a piece of chicken and hot sauce
ID
Product
Wendys Spicy Chicken Sandwich
Preferred solution
Price reduction
Canceling my order I didn't know it wasn't being delivered
I didnt know they wasnt delivering tonight and I wanted to see if yall could refund my money due to this I didnt have a ride to go pick up my food
ID
Location
Baton Rouge, Louisiana
Account credit
My March 10th order was missing my drink. I ordered from Underdogs Tres in San Francisco. Please credit my account
ID
Location
San Francisco, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefuse to pay me my earnings
I worked for doordash and today is pay day and I was not given my pay. Doordash told me they sent it to a wrong account and then they said they sent it to the right account then they said I gotta wait 3 days and then they said 24 hours and now they are saying a couple of hours. This is a case of stealing and free labor without pay. I am going to file a lawsuit again doordash if they do not pay me my $126.15 immediately!
ID
Location
Chicago, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAccount Deactivation Appeal
I have complained and complained via every avenue possible to resolve this issue. I have been completely ignored by DoorDash.
ID
Location
Granbury, Texas
Loss
$2000
Preferred solution
reinstate my account immediately
ID
Location
Atlanta, Georgia
Doordash responded swiftly to my complaints
My card was fraudulently debited to purchase food through your platform. I need the address this meal was delivered or you stop the delivery and refund me. I am not the one who made the order from my card
ID
Location
Houston, Texas
Someone is using my number for door dash
My phone was used in 2 different states regarding ordering that I DID NOT DO!!!!! I called Customer Service and hopefully, the situation is rectified.
ID
Location
Dallas, Texas
New Reviewer
Wrong order charged twice
Purchased on 12/12020 got wrong order. Pushed a burtton after complaining to wing stop said I had to call DoorDash. *** trying to find number hungry mouth watering with ticked off, best they could do was give me a credit of 8 dollars I was hungry ordered again and had to pay 13 dollars on the order I. I said well what can I do ? So then today I get charged 8 dollars more for the order they got wrong ( Wingstop) I called customer pissed customer . Com they are giving me back my money kind of
User's recommendation: If you use DoorDash keep customer service number available so if the restaurant messes up you can get your money back.
ID
Location
Stone Mountain, Georgia
Loss
$2
Preferred solution
Full refund
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I ordered food from DoorDash @ KFC I spend over $51.96 and the first dasher took over 2 hours so they refunded me 15 dollars in credit and told me another dasher is on there way and should be there within 45 to 50 minutes, she even called my dasher and had me talk to her but time went by and I waited another two hours just to come to find out that my dasher ate my food which is disturbing because COVID-19 is going around and people have the audacity to eat someone’s food that they paid for at least if you ate it keep the food , people are really sick for eating the food when there are children about to eat it, than I called door dash to file a complaint and asked for my money back the customer service guy Steven (216718****) I think is his badge number because that’s what he had said it was when I asked for his badge # he even asked if I wanted to order something else but I didn’t want to because I was traumatized by my order the first time . He refused to give me back my money he even at one paint said I only spent $45 how is that possible when I screenshot how much I spent and what I ordered and tried to say that it isn’t refundable that I can only get it all back in dasher credit and said I can only get back 14 dollars when I payed $51.96 on the food and Steven (216718****) was very unprofessional I’m not even sure if he had given me the right badge number he was very rude in my opinion I tried to talk to him and tell him my problem but he seemed not to care I called again today because I still haven’t gotten my refund nor my credit I was told I would get I called and the first guy who had answered ignored me and I think put me on mute he was not professional and was not taking me serious , I called back and got ahold of a lady who was very kind and took her time out the day to help me get everything situated but before I got ahold of anyone when I called it wouldn’t go through as if I was blocked because when I had called off as a dasher it went through and took me to an employee , I just feel like this is very unprofessional and disrespectful and disturbing I have videos of proof that my food was eaten and proof of the disrespectful customer service I received today and Sunday an Monday night , DO NOT ORDER FOOD OFF OF DOORDASH UNLESS YOU WANT TO TAKE THE RISK OF GETTING COVID because these dashers don’t care about anyone’s wellbeing nor help. I am Mary.mobley77@***.com I am very upset because what if my siblings would have ate the food and at the time I was on my way to work I am very greatful that I was there to see the disrespect before the kids had got the food and ate it before I left .