Unclaimed
DOORDASH
Reviews and Complaints
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCredit card is never accepted
Hi, I am writing from a lawyers's office in Montreal. There are approximately 25 employees here and we always order lunch on Fridays. Our credit card is never accepted. We have even opened up to other credit cards just to use for Door Dash or Uber. Both do not work. Have you heard of this problem before? We would greatly appreciate if someone could please advise how we can rectify this problem.
ID
Preferred solution
I need a solution to this annoying problem by tomorrow.
New Reviewer
To let Dordash’s address sent to Spring Hill TN not Columbia. Please add this address into your account
I kept entering my address for delivery & it kept saying Columbia. I do not want it to go to Columbia. I want it to go to Spring Hill. I want to know if the order was ever placed
ID
Preferred solution
Let the company propose a solution
New Reviewer
I’m pissed there’s charging my card twice and I haven’t ordered anything
I have a new card and its charged my new card and the old one 9.00$ It took the first one but the second one is pending
User's recommendation: Make sure your paying close attention to your bank accounts.
ID
Product
Doordash Account
Cons
- Having to do your job for you
Loss
$9
Preferred solution
Full refund
Horrible Service
We ordered from a Friendly's restaurant at 12:01 was scheduled for a 12:25 delivery at 1:15 called to see where it was. Called the Drivers number provided by Door Dash. Driver informed us he wasn't even working today for Door Dash. Did not receive an order. Called DoorDash to let them know we were cancelling order. After being put on hold many times, it seems they dispatched a different driver while we were on hold. Confirmed by driver that she was only dispatched 15 minutes prior to arriving at 1:57 with our freezing cold food. Food was prepared by 12:20 so you want me to eat a hot sandwich and fries that have been ready for over an hour. Wouldn't that be a HEALTH RISK??????? No good- I see how you operate/B---S--t
User's recommendation: Do not use!
ID
Location
Maplewood, New Jersey
New Reviewer
Didn’t get one of the items
I didn't receive my strawberry margarita. I called the restaurant and was told to call door dash. Leesha said if you can get a dasher to come to the store, and pick up the drink.
ID
Loss
$7
Preferred solution
Deliver product or service ordered
New Reviewer
Need to speak to Doordash person
I would like to know why my pizza was left on a dirty sidewalk at CVS pharmacy... my place of employment ..I waited an hour and a half for this pizza and discovered it outside in the cold rainy weather on the sidewalk ... Who would do that.... My phone number was on the ticket I could have received a call ....she couldve left it on the counter ..left it in the pharmacy ... instead she left a note written in lipstick on my pizza box outside on the sidewalk
ID
Location
Humble, Texas
Preferred solution
Face to face conversation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStolen meal
I very disappointed because I have still not got refund yet. I was told 3-5 days and it's been 8 days. Sad part now bill is behind because of this.
ID
Location
Concord, North Carolina
New Reviewer
Made me pay for an order and then cancelled it.
Im so mad, im at work and i go on order form a restaurant doordash take my money and then cancels my order straight away, call that bad customer service.
ID
Pros
- Unreliable
- Billing
Cons
- Did not receive order
- Took my money
- Took to long
Loss
$29
Preferred solution
Deliver product or service ordered
Double billing
Double billed for the order placed was on hold with DoorDash twice, got disconnected.. issue still not resolved..
User's recommendation: Always check your credit w.
ID
Location
Miami, Florida
Didn't receive food
I received a text saying that my order had been delivered. However it was never delivered. I called DoorDash received no help the lady I talked with was very confused and even thought she was speaking with someone from qudoba. She was unable to refund my money and told me to call Qudoba. Qudoba told me that DoorDash had my money and to call them. Please help me resolve this issue and refund the $60 lunch.
ID
Location
Rushville, Indiana
Charged credit card. No record of order.
Ordered thru DoorDash from Davo's Restaurant, Hopkinsville, KY. My credit card xxxx-xxxx-xxxx-7139 was charged for $85.80. The order was 30 minutes late and we called Davos. They had no record of the order being placed. We were told to call Door Dash customer service. It took one of my staff 45 minutes on the phone (while on the clock) trying to get it straightened out. Having difficulty getting the charge off my card. I don't use Door dash and never will.
User's recommendation: Good luck with Door Dash. Hope you never need to contact their customer service, as they dont have any.
ID
Location
Hopkinsville, Kentucky
New Reviewer
Never received order
I ordered from Tunis seafood and the app offered to add on a Walgreens delivery as well. I thought this is great! I never received either order and called the dasher 3 times and sent 3 text messages. Finally I got some help on the chat part of the app and was issued credits for the Tunis seafood, but no refund or credits for Walgreens. Out of 65$ I got 28$ in credits and have had ZERO luck in contacting anyone to resolve the issue. I am super pissed
User's recommendation: Use Uber eats!!! DoorDash is robbery.
ID
Cons
- Lie to cover their mistakes
Loss
$50
Preferred solution
Full refund
Complaint
I ordered via Door Dash from McDonalds a ten piece McChicken with BBQ sauce, they were dried out and no sauce. Needless to say, the quality was awful (not DoorDashs fault) and I certainly wont be ordering from them again.
User's recommendation: Good luck!
ID
Location
Laurelton, New Jersey
New Reviewer
Where is my order???
Where is my order??? You texted me that this delivered. No nothing got delivered. Its a petco order of dog food.
ID
Location
Redondo Beach, California
My food never showed, I was charged and Leann chins says it was picked up
Order was picked up by delivery driver but it was not brought to us. No food delivered!!!!!!!!!!!!!!!!!
ID
Pros
- Refunds
Cons
- No food
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