Anonymous
map-marker Pinellas Park, Florida

Fired for LOW ratings

There is nobody to speak live to when you are having an issue - due to corona virus. I only worked 5 days and due to a lack of communication I was flustered during deliveries which made it difficult for me. I was having anxiety and almost panic attack because I could not speak to anyone. I suffer from bipolar and also anxiety and depression. When my ratings went low for no apparent reason and there was non one to discuss the reason why. And while live chatting no one could answer the question I had asked...skating around the real issue. The man that called me to fire me was calling 5 minutes before my shift began on an 888 number. The first time I hung up. Same number called back and I answeredYES because I thought this was another bogus call that I get repeatedly throughout the day- he was very unprofessional and extremely harsh and rude, not wanting to even discuss with me the real issue!! UNFAIR AND UNREASONABLE Very disappointing- Lori Lynn
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User's recommendation: Don’t work here

1 comment
Lori H Bhe

After my post I was contacted via email stating they had a communication issue due to the COVID and were removing my bad ratings that were related to this. Because of this rating review I have been able to work and my ratings even went up after the rate they reset me at to be able to work.

Angel G Mlp

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Verified Reviewer

Terrible service

I canceled my ordered because it had been 5mins before the merchant confirmed my order and it said that it would take 68-48 mins and now your customer service rep says i can't get my money back because the order had been confirmed when it had not It the order had indeed been confirmed by the merchant i wouldnt have had a reason to cancel it She could have at least gave me doordash credit if she didnt want to give me a refund and Im speaking of your customer service rep name Mary joe e Door dash is always pulling some crap and the orders are never correct service
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Loss:
$15
Cons:
  • Always cheating customers out there f their money

Preferred solution: Full refund

Beverly S Kse

Bad service

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The Doordasher stole our food. His name was Dedrick. He sent us a text notification that he was on his way. He then sent another notification stating that he had dropped off the food. We waited at the door. He never arrived. We called restaurant. The employee that answered the phone stated that she remembered him picking up the order. He never came. We paid $47.58 for our food, including a tip. We ordered on 4/24/2020 for a delivery at Ohana Hawaiin BBQ. How do we get our refund. I have already reported this to Yelp. This is stealing.
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Loss:
$48
Cons:
  • Never delivered food lost money

Preferred solution: Full refund

User's recommendation: Have a way to locate drivers the day of the delivery and not be given the run around while an employee is clearly not doing his job. No one wants to be held accountable.

Issa M

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Verified Reviewer
| map-marker Salt Lake City, Utah

My app stopped working

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The app has stopped working I doesn't knew. need help please; thank you
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Ashley O Xmp

Serious problem

My order was 19.18.... they delivered me old good and you guys trying to give me 4 dallors back off old food
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Loss:
$19

Preferred solution: Full refund

User's recommendation: Go to the store and order it yourself, your food won’t be old

Andy H Vga
map-marker Baltimore, Maryland

Delivery issue

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The driver dropped off food and WRONG place and we still dont have food!!!
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Loss:
$71

Preferred solution: Full refund

2 comments
Guest

hi, I have been with you for a long time, but the stupid *** that delivery today, the *** just sat my food down outside on the landing.. no knock on the door or anything, thanks to my dog , we got it before the dogs, this is bad for you

Guest

hi, I have been with you for a long time, but the stupid ass that delivery today, the ass just sat my food down outside on the landing.. no knock on the door or anything, thanks to my dog , we got it before the dogs, this is bad for you

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Greg L Roh

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Verified Reviewer
| map-marker Lexington, Kentucky

I’m hungry and trusted your delivery

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I didnt receive my food and costed me 50 dollars. You are thieves
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User's recommendation: Don’t use this company

Orlan Trg

Door dash is showing my order was delivered and my order was never delivered so someone stole my groceries

I received three phone calls from door Dash first call saying Im at Walmart to pick up your groceries and is showing its already been picked up second driver said the same thing third driver sitting at Walmart for 40 minutes still no groceries nothing has been delivered so I need your dash to find out what driver is saying order was completed and delivered. Because at this point its called theft
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Loss:
$170

Preferred solution: Somebody needs to be prosecuted for this theft

Joshua D Eek

I want to order but don't have two cards

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I dont have 2 credit cards. Why cant I just order the damn food like every other platform, I cant get a call answered or avoid this.
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Preferred solution: Let me order my damn food

User's recommendation: Go through a different service

dbonin1599
map-marker Saint Paul, Minnesota

WRONG ORDER

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Your order menu for the Shrimp and Scallops dish has three selections - Combination - Shrimp - Scallops

When I order this for my vegetarian wife, who will eat Fish but no meat, we received a dish with all the meats in it. I call Vino to ask about this, and she said that the combination is all meats, I tried to explain that when you give two selections (can only select one) and the combination that means the combination of the two products listed, not everything.

She told me her menu is clear on this and it must be the way Door Dash set it up in their website.

It was very frustrating, when she could not eat and I didn't like her choice, after spending $55 for the meal. Besides we checked and there we not even any scallops in the dish.

The delivery was on time, and my food was good, but I don't think we will be using Door Dash anymore.

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User's recommendation: Call the resturant directly for food, do not trust the Door Dash website.

Malika L

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Verified Reviewer

They took extra money

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They took extra money out my account and I want my money back
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Angie T Vss

Because im pissed I have food and drinks missing out my bag I want my money back

Im pissed because yesterday I ordered Wingstop and the DoorDash Driver took some of my foods and my drink so I want my money back
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Loss:
$25
Pros:
  • Money backed
Cons:
  • Missed my item

Preferred solution: Full refund

Marina Cyg
map-marker Virginia Beach, Virginia

My account is saying I’m deactivated

my account appears canceled when I want to start my DoorDash
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John K Qtg

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Verified Reviewer

Charged double- never refunded

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Ordered food from Applebys- order was cancelled immediately by doordash. Ordered again, and this time it went through. Meal was good, no complaints, but after contact with Doordash on two occasions afterwards, and even today, 3 weeks later, I still do not have a refund, even though they said that it was approved. Use GRUBHUB. These people are crooks.
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Loss:
$48

Preferred solution: Full refund

James T Ddy

Didn’t receive order

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DoorDash - Didn’t receive order
DoorDash - Didn’t receive order - Image 2

I made the mistake of trying to order dinner for my wife and I. I ordered through the chipotle app like I have many times previously.

My order is to be delivered at 6:29 pm. I received a call from the delivery person asking for directions at 6:45? Ok I thought as I am not hidden or complicated to find? At 7:04 I received the attached text.

I did not feel that I reacted irrational or really snotty considering that was all the money I had left for a treat for New Years and on top of it We are going to bed early and hungry. I am really disappointed in the obvious lack of quality of delivery professionals you have working for you.

Maybe you should be more stringent in your hiring process. I will no longer use your service after this incident and plan to share this unfortunate event with my staff and friends as a prime example of what not to do.

Thank You,James

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Reason of review:
Poor customer service
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