DoorDash

Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them.

I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud. I am thinking of calling a lawyer to see if a class action suit could be waged to put this company out of business. I am sure they could collect enough complainants to build a strong case.

I deleted my payment information and what little else I could, but I cannot delete the address on the account. What the *** is that about?

DoorDash is nothing but a scam of a business. They are thieves.

I ordered food from a restaurant.

The instructions are very clear. Call or message me when you arrive and I will meet you downstairs in the lobby of the hotel where I live. I order from them everyday and never have I had a single issue with this process. Yesterday afternoon, I ordered food.

I didnt receive a single call or text telling me that food arrived. After a while I go and check and it says food was delivered 20 minutes earlier. I call the driver like 10 times and message her to no avail. I then file a refund request on the basis that my order didnt arrive.

Within seconds, my request is denied. I call customer service demanding an explanation. They dont even ask for the facts. Instead, they lie and tell me that my matter is being escalated and they will get back to me in an hour.

Nothing but lies.

Later that day I stroll down to the lobby and out of curiosity I ask the front desk if anyone brought food for my room. They then tell me that someone from a food delivery service earlier that day walked into the hotel and tossed food on the ground and left without giving any information about what room Im in and the order had no receipt or indication of what room it was for so they could call me.

I will NEVER order from DoorDash again. My company also orders food worth hundreds of dollars each day. NO MORE.

These people are crooks. Thieves. Plain and simple. Take your business elsewhere.

There are plenty of food delivery services. Its a completely saturated business, which explains why they steal peoples money. The only difference is other businesses have better customer service resolution.

Disgusting people. Filth of society.

Store number #1178

Arby's manager MARK

3/14/24

ORDER PLACED AT 10:30

DASHER SUPPOSEDLY WAS OUTSIDE ARBY'S FOR 45 MIN.. I received the most sketchy, opened and stone cold meal..

manager confirmed DASHER WAS NOT THERE THAT LONG OR AT THAT TIME. I have never been more afraid to confront a delivery because something was off.. manager is behind me on this. I am talking all of the cold ,.half put together, unsealed , unsanitary items to the store when it opens today.

I am more upset with how door dash support chat treated me like it was a mix-up of the wrong meal. No, this is unacceptable food health dept status..and I will be reporting this to the higher of higher-ups till I am heard

I will be reporting you to the better business bureau the NJ DOT and health department and filing a lawsuit against your company and I won't stop til your closed down poor customer Service support I placed my order at 1159pm and waited til 130am just to never receive my order and door dash customer service was of no help or had any compassion for my situation and acted as if my hard earned money was just nothing to them and no interest in helping me with my situation and had the nerve to say I have to wait another hour for a email because I filed a complaint and that's what I am supposed to do when I pay for something I didn't receive and have proof of the Dasher lying about dropping my order off but never took a picture of my order in front of my door neither did the Corrine lady that was the assigned Dasher do her own job she has her their as a daughter doing her runs and had the nerve to drive to my apts just to steal my food so they could scam door dash and me out of my money food and their payment for quote on quote delivering food they never had the intentions of delivering and im pissed and i will promise you i will do whatever it takes to take door dash down and out of business

Hello! On February/17/24, I scheduled for Doordash order to be delivered the next day from Flying Fish on 2/18/24 at 1:20 PM.

Unfortunately, my order only had two fish tacos. In the description for each one, including the Cashfish and Tilapia Tacos, it was supposed to be three tacos each, which is 6 tacos in all. I contacted Doordash Support within the mobile app and they claim that they can only refund me $4.94 maximum. For the inconvenience this has caused, I deserve to be compensated $7.90 in all since the two was $3.95 each.

It was paid for with visa card ending in 6893. The total of purchase was $20.95.

In Memphis, Tennessee. May you help resolve this issue?

I paid $110.21 your disgusting door dash calculations refunded me 17$ then after arguing with your horrible idiotic customer service who cant comprehend refunded 85$ I never asked for that and that doesnt even cover what I actually paid fully as well as they were being very disrespectful and somehow they said an additional refund would be given to cover the rest what kind of 3 part refund joke is that as well as why do I have to argue and fight with anyone over getting my own money back very disgusting employees by the way wasting my time Im a disabled American veteran this is complete *** and I hope it gets fixed and rectified

Harshita

Anna Marie

And 2 other chat agents were extremely unhelpful and one was disrespectful on the phone that stuff is recorded and logged so fix that

As I said, I use them because I need to not because I want to because I dont drive. I rely on the products that I order and the dinners that I order and I just for the third time in a row Ive received my groceries or received dinner and its the wrong thing and you cant call and you cant complain and so you just have to eat the money!

I mean you have to get rid of it, even though you pay for it and its not what you ordered and its clearly Wrong but absolutely no ownership with DoorDash and thats wrong. That is wrong. I am a constant user DoorDash but Im not going to be anymore because Im tired of arguing with them. Im tired of them not answering the phones.

Im tired of having to go through puzzles and what not just file a complaint because they have to accept the complaints because they always ask you to write and I read it all the time and I give everybody five star because they ask you to read it before they even deliver it. Its just messed up, its not good and it should be corrected by someone for people who absolutely need a service because theyre the only ones around and hopefully they wont be around long because they just dont pay attention

I HAVE BEEN TRYING SO HARD TO GET SOME KIND OF HELP FROM THESE ONLINE BUSINESSES! CHARLES SCHWAB STOCK,TD-AMERITRADE STOCK, DOOR DASH,CHASE BANK AND NOT ONE COMPANY IS TRYING TO HELP ME!

DOOR DASH IS THE WORST BECAUSE THEY EMAILED ME SAYING THAT DD DIDNT HAVE MY PHONE NUMBER, I MADE SURE 3 WORKERS FOR DD WROTE MY PHONE NUMBER DOWN! DD IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN 30 YRS OF CS EXPERIENCE I HAVE! I THOUGHT DDA WAS CLOSED YET JANUARY 2ND ITS STILL OPENED, NEVER CLOSED DDA! I MADE SURE I TALKED TO 2 SUPERVISORS STILL DIDNT KNOW WHAT I WAS TALKING ABOUT!

I ONLY ASKED IF MY SON WANTED TO OPEN AN DDA WHAT DO YOU NEED? I ONLY WANTED TO KNOW HOW IS IT THAT SOMEONE OPENED UP AN DDA WITH MY CDC? CAN YOU IMAGINE HOW MANY TIMES I HAD TO ASK THAT QUESTION 6TIMES!

IM TRYING TO MAKE SURE THAT NO ONE ELSE IS GETTING SCAMMED LIKE I HAVE BEEN GOING THROUGH! I FOUND OUT ALL THIS IN 3 WEEKS

I have had SOOOOO many issues with Doordash and their Dashers. It's not ALL Dashers.

Most are polite, respectful, and follow instructions. If there's something they don't understand, they call or text for clarification. But I would say that every 10 - 15 deliveries I get, there is a Dasher who can't read English because they speak espanol, or they don't WANT to read bc the instructions I give in the notes are too long or tedious. Today, I've had it.

These Dashers delivered my order TO THE WRONG BUILDING AND SENT ME A PICTURE. THEY DIDNT CALL OR TEXT ME FOR CLARIFICATION. Instead, I had to call THEM and ask them to bring my order upstairs. I told them that I have instructions in the notes and they didn't seem to understand what I wrote.

They kept telling me there wasn't anyone downstairs and they couldn't get in the building when I have VERY clear and detailed instructions for EVERY Dasher that delivers to me. The instructions are in my notes on the app. Most Dashers get it right and don't have to call. But today, sheesh, these ppl were just plain stupid and rude.

I am sick today and had to go find food. The guy came 10 minutes later, didn't apologize or anything. Instead, he told me he would, "air this whole place out." After the screaming match, we continued arguing through the app. They both threatened me through the app and called me names.

I tried to inform DD, but they didn't want to hear me complaining and cursing. Instead, they told ME to be respectful. I'm done with y'all. I've had mishaps.

I can usually let it go. This time, I can't. I will no longer use this service. You don't Vet your ppl.

If the Dashers get mad and want to retaliate, what recourse do the customers have? They have OUR information and can come back to do harm. People are crazy and want to hurt people, especially when THEY did something wrong and instead of admitting their wrong, they want to change words around and take it out on YOU. I am done with DD.

I've filed a BBB complaint. Do yourself a favor and use a different service. These people do not care about your well being. It's just about the dollars, like everywhere else.

I don't appreciate having to go and find my food. I don't appreciate your ppl not reading clear instructions and then telling me about how I am cursing because THEY got it wrong. You are DAMN right I will curse. I am sick today and had no business out of bed.

How would YOU feel? So *** DD. I WANT MY WHATEVER IS LEFT ON MY ANNUAL DASHPASS BACK. Let me go to Grubhub or Postmates.

I'll do better research. We should be able to order food and not be threatened for our lives. I've been a long time customer and didn't expect this.

This was the WORST experience I've had with this company. I will not patronize your business anymore.