Dreshon W

Didnt get my food just waiting there

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I haven't gotten my food paid my money and everything and no one has got it its just sitting there wats going on cat even call u guys with u guys hanging up
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Loss:
$61

Preferred solution: Deliver product or service ordered

Madison W Uqo
map-marker Smyrna, Georgia

Refund

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I ordered baskin Robbins and they didnt have what i ordered, so the dasher told me to cancel the order in the app. When I did it told me that i could not be refunded. But I am requesting a refund since the store didnt have what I ordered. Not my fault.
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Loss:
$15

Preferred solution: Full refund

Johnathan R

Question any promo offer you get from these folks.

DoorDash - Question any promo offer you get from these folks.
Got an email offer for 25% off during the holiday. Tried the code several times on several different orders and got an error message. All complaints were ignored through the app. Finally went on the website and filed a ticket. Because I didn't respond in 3 days, they are saying my complaint is not valid. This company does not stand behind its promotions. Serious bait and switch tactics at play. Steer clear. I'm switching back to GrubHub.
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Pros:
  • Access to many restaurants for the home bound
Cons:
  • Deceptive practices with doorpass
  • Deceptive email practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Reyna H Vkx

Missing food

Food was delivered to the hospital with a missing order
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Loss:
$10
Cons:
  • Never got food
  • Food i ordered wasnt available
  • Some drivers are shit

Preferred solution: Deliver product or service ordered

Arguio H
map-marker Cherry Hill, New Jersey

2 hours waiting the customer cancel

I waiting 2 hours on “ on the border the customers call me and tell me is to long leave
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Preferred solution: Apology

User's recommendation: No the restaurant is very very busy

Anonymous
map-marker Addison, Illinois

Driver not coming but was resolved

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My driver called and explained that she got into a fender bender but was ok. DoorDash re submitted the order and gave me a credit of $9. Very easily resolved through chat.
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User's recommendation: Just use the chat if you have a problem. Calling is more complicated

Robby Brn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unsatisfied deliveries 2 days in a row

I have tried contacting door dash several times. My order was not complete and I was charged when the restaurant was out of what I ordered. Ordered again today and food was cold because the dasher was ordered to pick up another order from another restaurant to be delivered before mine. I want my money back and Im considering calling about my money being taken from door dash and not able to speak to anyone about it. I will not be ordering from door dash ever again and I am entitled to getting my money returned.
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Loss:
$11
Cons:
  • Unreliable and no customer service contact

Preferred solution: Full refund

Kyle H Uac

Order was messed up

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2 biggie bags 1 6pc nugget With 2 vanilla frosty And the driver did not had that order correct when she came to my house. The order she gave me was one hamburger, one small fry, and one small chill, an a large high c. This was not I ask for. This order came from Wendy's. I'm just letting you guys know that I'm *** with your drivers. Bad business.please feel free to call me at 313 765 ****
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Loss:
$14
Pros:
  • Easy ordering
Cons:
  • No answers from customer service

Preferred solution: Full refund

User's recommendation: If I would recommend a customer I would tell them to check there food before driver takes off

Sarah S Ydw
map-marker Woodstock, Georgia

Our door dasher just canceled on us and our food is extremely late

Our door dasher cancelled on us and our food was supposed to be here a long time ago. We have no food and have paid.
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Anonymous
map-marker Kearney, Missouri

Complaint on driver and delivery

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Rude driver , speeding in an apartment complex and wouldnt comply
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Anonymous
map-marker Richmond, Virginia

Cold food and wrong items

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I was extremely impressed with the support department from Door Dash.
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Mary S Bsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because the price is doubled when I order

I would order one tamale and its charging me for 2 at Julians in Nowalk
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Preferred solution: Price reduction

Ronnie T Bxl

Refund

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Didnt receive garden salad with order
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Loss:
$2

Preferred solution: Price reduction

User's recommendation: Make sure your delivery driver pick up everything before delivery items to you

Gary S Idm

Customer service agents can’t speak english

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Been contacting support for weeks, due to DoorDash changing my ratings so I cant schedule a dash. Got back to me yesterday and the guy couldnt even write English, bottom line they dont give a *** about there employees, DoorDash is a total scam
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Loss:
$3000
Cons:
  • Complete garbage dasher support

Preferred solution: Fix the problem, stop all the bs lies

User's recommendation: Don’t use doordash

Harland Ogn
map-marker Saint Paul, Minnesota

I’m a dasher that lost my card

je suis un dasher. J'ai perdu mon carton rouge et je ne suis pas en mesure de planifier un tirage. Ils me demandent de choisir une heure précédente quand j'ai programmé et ne comprend pas ce que cela signifie. J'ai donc besoin de votre aide pour cela. Je vous remercie.!
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