DOORDASH Reviews

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Wrong items delivered

The customer service agent resolved my issue. She asked did I want the item to be redilivered, a credit from door dash, or a refund. Agent was very nice and helpful.
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ID
#1657147 Review #1657147 is a subjective opinion of poster.
Location
Buford, Georgia
Service
Doordash Customer Care
Reason of review
Good customer service
New Reviewer

Add Vehicle to my account

The phone just hung up ... guessing no one in the office Angry
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ID
#1657074 Review #1657074 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Overall i like the job
  • I like food delivery
Cons
  • Customer service policy
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

App crash!

The app suddeny crashed and was not detecting the location. I restarted it, lost the order detail and customer address, it took a while and was fixed itself. I cut off the line when it was fixed, didnt talk to customer service
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ID
#1657058 Review #1657058 is a subjective opinion of poster.
Product
Doordash Dasher Mobile Application
Reason of review
Damaged or defective
New Reviewer

Reactivating of my account

He referred me to an other contact address that Is related to activation of account
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ID
#1657007 Review #1657007 is a subjective opinion of poster.
Location
North Highlands, California
Reason of review
Access/ activation issues
Preferred solution
Reactivation my account after one year

Complaint abou can’t give order

I try and order a previous meal, says cart is empty. Tried calling you, the music stopped playing at one point and never got a response...
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ID
#1656983 Review #1656983 is a subjective opinion of poster.
Location
Lodi, New Jersey
Reason of review
Order processing issue
New Reviewer

Didn’t receive my order and was charged

I requested a refund to my debit card and they gave me DoorDash credits instead!
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ID
#1656978 Review #1656978 is a subjective opinion of poster.
Product
Doordash Debit Card
Cons
  • And then i did not get a proper refund
Reason of review
Problems with payment
Loss
$22
Preferred solution
Full refund
New Reviewer

Unable to use my promo

My order was an hour past delivery time. Unfortunately I wasnt notified that they were running late until after the delivery time had passed. I received an apology promo and when I attempted to use it I couldnt. The reason being that the amount of customers that could use it had been reached
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ID
#1656975 Review #1656975 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Doordash Delivery Service
Reason of review
Problem with delivery
New Reviewer

Order charged not received

Now I received cell bill and charged for calls to company! ***
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ID
#1656957 Review #1656957 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Company practices
  • Doordash is horrible
Reason of review
Charges on cell bill for customer service
Loss
$5
Preferred solution
Let the company propose a solution
New Reviewer

Horrible

The dasher delivered my food to the wrong address I just want my money back I didn’t plan on spending over 20$ for someone else
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ID
#1656931 Review #1656931 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Service
Doordash Delivery Service
Reason of review
Order processing issue
New Reviewer

Door dash sucks then lies

Hello, Let me start by stating I have used your service several times but no more. One the orders never arrive on time, but this last experience takes the cake. The restaurant did not even have an account with door dash. Yet you took my payment anyways. Then when there was an issue, like the restaurant not getting the order, the dasher just refused to respond. Then not one, but two customer service reps flat out lied and said it was because the restaurant was closed. When I had just spoken with the restaurant. Even when confronted with the facts the rep continued to lie. Is this how you conduct business? Do you consider lying to your cuatomer an acceptable business practice? I would like to believe that Door dash will do something to restore my faith in the company or retain my business but if my previous experience is any indicator you won't. Not to mention the thousands of complaints lodged against you with the BBB. Completely unacceptable.
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ID
#1656859 Review #1656859 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Euggghhh
  • Waiting for 5 day processing of refund
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

3 of your drivers do not speak english

3 of your drivers do not speak English One looks Chinese and cannot understand English and 2 of the other drivers look like they are Mexicans and speak some other language all through they can understand English they reply in some other language In one case, I had an issue where the Chinese driver was dropping food off at a large convention center/hotel and wasn't sure which entrance to drop my food off at. I had to take the food from the driver directly And in another case one of the Mexicans swore at me and and i had to get a refund and no food as he ate all my food after I spoke English
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ID
#1656834 Review #1656834 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Ease of use
  • Diversity of restaurants
  • Food
Cons
  • Non english drivers
  • Support
  • Worst food delivery service on the planet
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

Bonus referral scam

Im dealing with the same issue today with doordash, they find a way to not honor the referral bonus even though i hace submited everything they asked for, there should be a law suit file with all dashers that have been scamed
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ID
#1656787 Review #1656787 is a subjective opinion of poster.
Service
Doordash Referral Program
Reason of review
Problems with payment
New Reviewer

Worst experience ever!!

My fiancé ordered food from them, but the address was wrong. We called the restaurant to let them know and they canceled our order and we were told to call customer service. Long story short, we received no food and could not get a refund. Never will we ever place another order with them. We will continue to use Grubhub.
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ID
#1656782 Review #1656782 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • Refund and cancellation policy
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund
New Reviewer

Check menu at local stores

I ordered food from KFC and your app offers things that our local store doesn't offer. And I actually got charged more money than what food I actually got. So went back and looked at menu on web and found a few things you offer that we don't have at our local KFC.
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ID
#1656630 Review #1656630 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Quickness
  • When i use to actually get orders instead of wasting gas
Cons
  • No accountability for missing or incorrect items
  • Resolution to above listed issues
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
New Reviewer

The app will not let me sign up

wanted to become a dasher i am having trouble sign_up you need to call me at 586-871-**** so that you walk me threw it Sad
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ID
#1656599 Review #1656599 is a subjective opinion of poster.
Location
Detroit, Michigan
Product
Doordash Dasher Mobile Application
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution