Saoirse Ehk
map-marker Greenwood, Indiana

Very unhappy with no one willing to help fix a problem with my account after being a customer with a dash Pass and technical problems with app. I tried every scourge I could to get it fixed and Door D

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Ive wasted my money on a Dash Pass the last 4 months bc my app had a glitch in it and not one of the many customer service employees even tried to help. I was promised a phone call back on the last attempt and didnt get the call much to my disappointment So that was the last straw.
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User's recommendation: I wouldn’t waste my time or momey

Anonymous
map-marker Parkersburg, West Virginia

Poor delivery drivers

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Between Elizabeth and Brittani delivering in Vienna,West Virginia I am done with the attitude and unprofessional ethics they displayed this weekend with my hard earned money and character!!! These 2 ladies really took the 1st place for being *** !!!
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User's recommendation: Don’t do it !!!!

1 comment
Monique S Pem

THEY ARE GARBAGE ALL OVER THE COUNTRY DOORDASH DON'T CHECK WHO THE DRIVERS ARE IF YOU GOT A LICENSE YOU CAN DELIVER I'M GONNA NEED TB TEST RESULTS AND COVID ETC IF NOT DONT BOTHER!

Amanda M Jga

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Service Fee & Taxes Charged

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DoorDash - Service Fee & Taxes Charged

I ordered from HotBox Pizza, and the listed delivery fee was $1.99

Delivery was through Doordash, which is just a cluster F*&# in itself.

I ended up paying $95+ for 1 XL pizza and three orders of breadsticks (and eight cheese sauces that we never received).

I was charged a $1.99 delivery fee AND another (undisclosed) $10.38 in "service fees." Then, they added tax on EVERYTHING. You know that sales tax should be on products, not "additional fees."

Indiana State tax is 7%. But we were charged closer to 10.6% in taxes.

I will report this to the State Tax Board.

Think about how much DoorDash is collecting in "taxes" that they are not actually paying to the individual states.

Something seems shady here!

*Can we say class action lawsuit on this one*

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Loss:
$92
Cons:
  • Illegal taxation
  • Scamming tactics
  • Nondisclosure of additional fees

Preferred solution: Full refund

User's recommendation: Steer Clear of DoorDash and their shady practices

Anonymous
map-marker Miami, Florida

Has not delivered a Winn Dixie order

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From 6:00 Pm to 9:00 Pm they said they were going to deliver a Winn Dixie order. They did not deliver it and cancelled the order without my authorization.
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User's recommendation: Don’t trust them. They lye.

Amanda V Lct

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Verified Reviewer

Rated 1 out of 5 stars 14 hours ago Alot of Technical issues on the app and… Alot of Technical issues on the app and Dasher not responding to customers message and charge so much (fees wise) and conve

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Rated 1 out of 5 stars

14 hours ago

Alot of Technical issues on the app and

Alot of Technical issues on the app and Dasher not responding to customers message and charge so much (fees wise) and convenient, but, it's expensive though cuz of the fees. Dasher send the order the wrong door sometimes and not following directions/notes of their customers I made a complaint and review on doordash, so on! Scared and nervous and worried about this

Didn't give me a refund for rite aid order back onto my card when I canceled it 10-24-2022 still have the charge on my card not too happy about it

Other time give me a credit when I didn't even know it when I don't want credits, I like having refund back on my card

Very scared n nervous n worried about this

Date of experience: October 23, 2022

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Cons:
  • Technical issues

Preferred solution: Full refund

Shanyla Gqt

My order intended for my 95 year old Mother, was never picked up for delivery.

I utilized the Door Dash app & placed a meal order via Cracker Barrel. I called Cracker Barrel ( in Shepherdsville, Kentucky & they confirmed my order was in their system & was being prepped.

I called my Mother to advise her of time frame of expected delivery. The hour & 15 minutes went by but there was no delivery of the food to my Mother. I secured customer service phone number for Door Dash; was informed by 2 different representatives, who had beautiful accents but very difficult to understand. Result of my efforts were not to be resolved.

I was told by the Cracker Barrel clerk that I would have to place the order a second time & pay for it again & then attempt to be reimbursed for the first order by Door Dash. I then called my retired brother-in-law who lives in Shepherdsville, Kentucky.

He agreed to deliver my Mothers order for her which he did. I had used the Door Dash app successfully for my grandson on Sunday in the same manner.

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Pros:
  • Convenient when i live 600 miles from my mother
Cons:
  • Aggravating when it fails

User's recommendation: Have a plan B if plan A goes sideways.

Wilbertty C

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Verified Buyer
| map-marker West Palm Beach, Florida

No refund was recieved

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DoorDash - No refund was recieved
I ordered food and when it was delivered it wasn't my order, I received Someone else order. I issued my money back n never recieved nothing
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Loss:
$24
Pros:
  • Food look good
Cons:
  • U may not get wat u want

Preferred solution: Full refund

User's recommendation: I wouldn’t recommend

Anonymous
map-marker Bellflower, California

Doordash cancelled My order 30 minutes prior to it arriving.

DoorDash canceled my order 30 minutes prior to arriving. The text that was sent to me said it was the stores fault, being SBarro pizza in Cerritos ca. I called the store and they said it wasnt their fault. Then, when I called customer service representative had a strong accent and I couldnt hear a word they were saying. Im pissed as ever and I will never use DoorDash again
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User's recommendation: Use Uber eats or any other food service company not DoorDash

Anonymous
map-marker San Jose, California

Driver needs Spanish speaker

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The driver showed up and was trying to complete the order but was having issues taking a picture and completing the order, and I could not communicate with her because she only spoke Spanish, it took forever for me to find a number to call for help and after finally getting through to someone, they didnt speak Spanish and was going to transfer me to someone who did then I got someone that didnt speak Spanish and barely spoke English and wasnt understanding what I was asking for. After spending over 30 minutes standing out in the cold on this, we were both so frustrated.

By the time I was done the food was cold. And with the amount of money people pay for this service, this shouldve never happened.

When people have to interact with other people communication is a key factor. If the drivers dont speak English, then the customer should be able to call a number for help and speak to someone that can actually help.

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User's recommendation: Better way to reach customer service with someone that can actually help

Jaim Jaim

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| map-marker Cumberland, Maryland

I ordered food for delivery, store said it was oicked up but I never recd my order.

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DoorDash - I ordered food for delivery, store said it was oicked up but I never recd my order.
I ordered food for delivery, store said it was picked up but I never recd my order. Said I needed to call doordash for refund. I called them and they called the store and manager there said they will not refund. So I had to reorder through doordash so if again I don't get my food, I know they will refund me.
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Loss:
$16

Preferred solution: Full refund

User's recommendation: Go through doordash directly

Rosalee K Kev

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Verified Reviewer

Horrible service

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Part of my order was missing. The items I did get was incorrect. I was told to contact door dash. They said because it went through the tacobell app to contact tacobell. I did this morning, and was told to contact the app. I did a survey 5x now to try and get a hold of someone from the app, and it wouldn't go through. I tried contacting Tacobell for a number and explain the app issue for their restaurant. The lady wouldn't let me talk, when asking her to stop she said, *** you."
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Loss:
$100
Cons:
  • Food orders wrong or missing

Preferred solution: Full refund

User's recommendation: Just go to the restaurant

Anna D Trm

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| map-marker Los Angeles, California

Very disappointed in customer service

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DoorDash - Very disappointed in customer service
I have been a door dasher for many years another never had a problem with DoorDash my go to delivery service, I recently placed the order at Joannes on third the containers were broke the food was all over the place I reached out to DoorDash and they do not want to give me my refund I talked to several people through chat to phone number they emailed me and said unfortunately theres nothing they could do for me I am very upset I use this dasher company 1 to 2 times a day I will probably have to go to Postmates
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Pros:
  • Usually very good customer service and always on time

Preferred solution: Full refund

User's recommendation: Don’t settle for no

Gryphon Ujb

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Verified Reviewer

Suck ***

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Order delivered to the wrong place 2 times Im very disappointed and upset with the company and I still have yet to get my food
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Loss:
$10

Preferred solution: Apology

TASHINA M Foq

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Verified Reviewer

DIDNT RECIEVE MY ORDER

DIDNT RECIEVE MY ORDER REFUSING TO REFUND ME SAYING ITS NOTHING THEY CAN DO... SAYING THEY ARE JUST SORRY
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Loss:
$45

Preferred solution: Full refund

Kim W Rjf

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Stolen order and no refund

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Driver legit STOLE our $70 order. Door dash acknowledges ityet refuses to refund us. THIEVESand dont bother trying to talk to their customer supportthey just recite jibberish from a script
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Loss:
$65
Pros:
  • Sometimes you get the food you pay for
Cons:
  • Sometimes they steal the food and you still pay for it

Preferred solution: Full refund

User's recommendation: Steer clear!

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