Unclaimed
DOORDASH
Reviews and Complaints
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
Canceled the order and I got charged for a service I didn't get.
I order service through Walgreens, I received a call from someone from door dash, she had my name wrong so when I answered I told her she had a wrong number. Anyway, they didn't make an effort to review the order and call back again, they just cancelled the order without not even a notification. They charged me for a service I didn't receive? I'm still trying to get my money back., I will never use this service again/...
User's recommendation: Wont recommend, bad customer service.
ID
Location
Douglasville, Georgia
Horrible customer support
I ordered a salad from sidetrack via your app and received it without chicken. Customer service was horrible said they cant help me. I asked to be transferred to a manager and they said they transferred me but they never did. I reached out again and still no one would help me said I maxed out compensation! I dont want compensation I wanted the salad I paid for! It is not my fault restaurants and drivers make issues! I order often and its not my fault there are issues and I am being punished??? I am a loyal dash pass customer and I paid almost $20 for lettuce and strawberries that is unacceptable!
User's recommendation: Do not use doordash.
2 comments
ID
Loss
$20
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
My name is Christina and on January 12th at Water. Almost $50 worth of food from Eddie's Napoli's Italian Bistro the food was supposedly delivered Within an hour. This is a brand new account that I just made through doordash and when I put in my personal information...
View full review
ID
Loss
$50
Preferred solution
Full refund
New Reviewer
Why is my background taking so long so I can deliver
My background check should not be taken this long , I never had a problem with a background check for anything,this is the longest wait I ever had,this is totally uncalled for
User's recommendation: I would love to help people who can’t get to the store or restaurant.
ID
Location
Watervliet, New York
Preferred solution
I want to be a delivery person
No response
I have not yet been contacted about my job application. I applied over a week ago. They have all my information but still have not contacted me. My record is clean and Im employed full time. This is for part time work.
ID
Location
Morehead City, North Carolina
New Reviewer
Unknown sender
Good was delivered to my home. We didnt order anything. Need to know where it originated. Wendys Phone number for order is: 602-679-****
ID
Location
Clayton, North Carolina
Preferred solution
Want to confirm who sent the meal today.
New Reviewer
Can’t get into account to my DasherDirect
I need to change my email address to my dasherDirect account but nobody will help me I have money on there I just cant see how much
ID
Location
Atlanta, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMonthly charge
Every month I am being charged $9.99 for a service or payment to DoorDash that I did not agree to or asked. Could you please tell me how I can cancel this?
ID
Location
Guaynabo, Puerto Rico
Preferred solution
Full refund
New Reviewer
Complaint about stolen money
Someone in San Francisco used my card number and ordered food from steak n shake , mcdonalds, and dashmart and i need my 150$ Back
ID
Location
Chicago, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPissed and missing my dashes and money and it's locked
What the *** is wrong with dasher direct for Christ's sake what the *** is going on I can't use my damn card for gas or see any transactions or get food and my damn balance says 0 with no f ing record of transactions when I just saw the balance an hour ago!!!!! Wtf!!!?!?!!!!!!
ID
Location
Houston, Texas
Loss
$100
Preferred solution
Deliver product or service ordered
Missing items
Missing bread & biscuit. Received sweet roll Got crunchy cheetos . I ordered puffed. Delivery left outside the building door in freezing cold. I wanted it behind my apartment door. No English. Messages to me in Spanish.
User's recommendation: Check order before Dasher leaves.
ID
Location
Philadelphia, Pennsylvania
New Reviewer
My card isn't working says I have no funds but I do
My card keep declining and I have money on my account Im log in looking at balance and card still wont work
ID
Location
Naperville, Illinois
I have used door dash for the past year. I have submitted nothing but good reviews. Then I ordered a meal that was delivered over an hour late and was as cold as ice.
I have my first and only negative review and it was rejected. All I said was the order was delivered an hour late. They refused to take the rating. It was then I realized that door dash controls all reviews and doesnt allow negative review. Very dishonest business practice. I quickly singed up with Grub Hub. They seem to be way more honest that door dash
User's recommendation: Use grub Hub for honest service.
ID
Location
Lancaster, California
Pros
- Wont use doordash again
Preferred solution
Stop lying and covering up bad reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWrong order
I was given the wrong order. My driver is refusing to answer. It was so expensive and Im allergic to whats in the food. I want my money back.
ID
Location
Stow, Ohio
New Reviewer
Haven’t received food
Pissed off customer, havent received my food and its been over an hour since I have placed the order
ID
Cons
- Not able to reach anyone
Loss
$15
Preferred solution
Deliver product or service ordered
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Unless you return the food they cannot help you.
Liar