Anonymous
map-marker Schenectady, New York

Finally Deleting Door Dash

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A month ago an unauthorized charge for $89 was made to one of my credit cards by door dash. I didn't make the order and the card had never been used by me online...

Mysterious but I called and disputed the charge. If came off. Unfortunately they were unable to tell me who had stolen my card and used it or how... Had to instead cancel the card altogether.

A few days ago I had an order cancelled without explanation or a call -- not a huge deal...

But it was twenty minutes into the wait. Not a great impression.

Tonight I received an order late, missing one of the two total items and with the other missing nearly every ingredient. Their solution was to offer me a $6.50 refund. That order cost $21 and went straight in the trash...

The fees are insane.

The service is worse every day.

The company preys in restaurants, drivers and the communities they serve.

I deleted the app so I won't be tempted. I can drive myself to the restaurant and get my own food or order a pizza.

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User's recommendation: Get it yourself.

Anonymous
map-marker Syracuse, New York

After phone call

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called to ask questions got the help i needed but had to hang up due to important phone call. the guy was very helpful
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Luci D Dny

Missing food

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You still charged ppl for food they don't get and won't even help fix the problem completely unhappy with this service I will never use y'all again
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Loss:
$5
Cons:
  • Suck

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use they suck

Skye B Srl

They can’t answer the phone

im getting charged to have an account but i canceled mine along time ago so i shouldnt be getting charged.
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Loss:
$30

Preferred solution: Full refund

Lewin Vsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have cancelled the order

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I have cancelled the order due to wrong address immediately after replacing after I called and was on hold over 45 min representative said only partial of the order was cancelled
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Loss:
$34

Preferred solution: Full refund

User's recommendation: Not to order thru DoorDash

Anonymous
map-marker Oceanside, New York

Lousy Service

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We keep getting monthly charges although we havent used Door Dash for years. They dont respond to our requests to clear this up.
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Anonymous
map-marker San Bernardino, California

Credit still not reflected!!

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Never order again Week later and still no credit issued Promised recieved email but still nothing sand to talk with someone you sit on hold for no one
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Linda E Hzd

No review yet.

I placed a delivery order and changed it to pickup online. I called the restaurant to see if they had received my changed order. They confirmed, but suggested that I call Grub Hub to stop the delivery driver. The number I called responded with a recorded message, asked me to wait on the line while they gathered my info. Fifteen minutes later, all I heard was a monotonous tune. I finally hung up not knowing if they received the delivery change.
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Preferred solution: Confirmation that my request to change from delivery to pickup was received

User's recommendation: Be sure of the way you want to receive your order

Anonymous
map-marker West Palm Beach, Florida

Incomplete delivery

Actually I wasn't a "pissed" customer merely had an incomplete order that caused a good bit of unnecessary work on my end . Only two items ordered delivered only one so not a big order. You may think your passed customer is cute but it's rude and implies an overreaction on the customer part .
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Yassin Lfe
map-marker Arlington, Texas

Refund due

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I contacted Doordash customer service about an order that had issues with every item on the order, that was right at 70.00. At first they only wanted to give credit of 20.00, after requesting a supervisor the amount was raised to just short of 58.00. I had to fight to get a for another 15.00 for my inconvenience.
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User's recommendation: Don’t use Doordash!

Anonymous
map-marker Hudson, New Hampshire

Being charged for something I didn't use.

DoorDash - Being charged for something I didn't use.
My card was used in Cinnabon.please reimburse me my money please. I dont live in California. What other steps do I need to do to get my money back .
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Anonymous
map-marker Hammond, Indiana

Complaint

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Doordash has alot to offer & they are expanding often, but having lots of options doesn't help if the people making the deliveries aren't doing their job correctly.

I stay in an apt complex & I work from home. I'm not in walking distance from most restaurants & I don't have a car, so I rely on doordash for my meals & that's why I pay for the dash pash.

I've had dashers leave my food in other buildings with no phone call or text, I was called a *** by a dasher because he left my food in the wrong building & didn't call to confirm & I complained. I've had deliveries where I was supposed to sign to get my food & the dasher has either left it in the wrong building or in the lobby of my building with no signature, which is confusing to me. I've had my food left outside on the steps & in the lobby by the main entrance out in the open of my building with no phone call or text & not even an attempt to come to my door. I complain to customer service & sometimes I will get a refund but when it requires a signature & the dasher refuses to do their job & I don't get my food, I'm not qualified for a refund or reorder which is unfair to the customer & then I'm out of my food & money & doordash doesn't care.

Some of the dashers are rude, lazy & inconsiderate & reporting them half the time doesn't do anything. Most of them feel entitled to a tip & will refuse to do their job correctly if they don't receive one. Tipping is optional & since most dashers don't complete the job correctly I refuse to tip in advance. Doordash has removed the option to tip after delivery.

I might get a refund or reorder but it's the inconvenience & unprofessionlism that's a problem. Doordash needs to start holding the dashers more accountable.

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User's recommendation: Be aware!

Mihaela R Gur

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Verified Reviewer

The driver arrived 40 min late and was drunk!

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Each time I used Door Dash the order was late! Today was 49 min late, the food was cold and the driver smelled alcohol!
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Loss:
$90
Pros:
  • No pros check out reviews
Cons:
  • Always late

Preferred solution: Full refund

User's recommendation: Use grubhub. They are never late

Maria G Toh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Ludlow, Massachusetts

Refused to credit me for a food delivery that wasn't mine. Someone's else's order.

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DoorDash - Refused to credit me for a food delivery that wasn't mine. Someone's else's order.

During the Pandemic spent thousands on restaurant food deliveries through Door Dash. in the beginning I was pretty pleased with them.

I had a couple of issues, incorrect food, missing items, which they credited me promptly. The order prior to this I had my work address instead of my home. My mistake. I drove the 15 minutes to work because they wouldn't deliver to my house.

Got to my work. No order. Asked for a picture of delivery. Couldn't provide one.

Was told that they would only credit me a portion. Total was $122.93 which I asked to be credited to my card. Credit was issued after numerous requests of $92.16 only for Door Dash purchases. On 7/4/22, I had an order of $66.77 which my credit was applied.

Leaving me a credit of $25.42. On 7/8/22 on had an order if $45.08 less the credit of $25.42. I paid $19.66 on my card. When the order arrived, I didn't see the Door Dash driver.

They left it outside on the sidewalk. The order wasn't even mine.

I contacted Door Dash and was told they would not be crediting me at all. The reason given was "At this time, due to the details that has been reviewed along with the information I gathered in our system, we're currently unable to extend compensation." Does this mean that if Door Dash makes enough mistakes, they will stop crediting you for their mistakes?

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Loss:
$45
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don't use Door Dash.

Anonymous
map-marker Orlando, Florida

Do you have my name not right I'm having trouble signing in

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You have totally put a wrong name and I need help no one seems to be able to help me 352-396-**** is my telephone number
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